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Reviews of Atlantic Lux Hotel

4 out of 5
Atlantic Lux Hotel
Avenida San Martín No.8-20, Bocagrande, Cartagena, Bolivar

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 453 reviews" "
Rating 8 - Good. 170 out of 453 reviews" "
Rating 6 - Okay. 84 out of 453 reviews" "
Rating 4 - Poor. 38 out of 453 reviews" "
Rating 2 - Terrible. 31 out of 453 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Claudia, Otonabee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken air conditioning and the staff didn’t care. It took more than 24 hrs to get a new room. Quality of sheets really bad. Poor customer service.
Stayed 3 nights in Feb 2024
Response from Silvana on 13 Mar 2024
Estimada claudia Gracias por su comentario, Nos gustaría agradecerle por tomarse el tiempo para compartir su experiencia en nuestro Hotel Atlantic lux a través de esta plataforma en línea. ¡Su opinión es muy importante para nosotros ya que nos esforzamos por crear un ambiente agradable en el Hotel para los huéspedes! Después de revisar sus comentarios, le manifestamos nuestras más sinceras disculpas por los inconvenientes presentados, así mismo le notificamos que realizaremos las investigaciones pertinentes para mejorar nuestros procesos internos con nuestros colaboradores y de esa forma crear ambiente agradable que hagan de su experiencia única y especial de la misma forma le manifestamos que nos encontramos trabajando la mejora de nuestras instalaciones y servicios en aras de brindarle una mejor experiencia a nuestros clientes. Una vez más, gracias por elegir Hotel Atlantic lux, ha sido un placer tenerle con nosotros y reiteramos nuestras disculpas. ¡Siempre es un placer!

2/10 Terrible

Verónica Avilés

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Showers dont really get hot in columbia. Bed was stiff. There was no sauna as listed on expedia. That was the only reason I chose the hotel. Not the greatest condition compared to American hotels. This is my honest review.
Stayed 2 nights in Feb 2024

4/10 Poor

Alexandre

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with Atlantic Lux was a great disappointment. We would not recommend this hotel given the much better comparable hotels in Cartagena we subsequently stayed in. The rooms are old and bathrooms aren't clean. The 1 working elevator is extremely slow, so be prepared to wait a good 15 minutes every time you want to go up or down with suitcases. The staff takes several days to respond to any communication over Expedia. They responded to our request for a crib 3 days after we had checked-out (request sent weeks in advance). We had to laugh. Lastly, we paid for a suite with a closed bedroom as we were traveling with a baby. The hotel made a mistake with the reservation and put us in a standard room. As opposed to simply crediting the difference in price, it took us contesting the charge on our credit card. After several weeks of dealing with them, our credit card immediately agreed with the dispute and forced them to reimburse us the difference. Overall, we recommend avoiding this hotel. We stayed in 2 other hotels in this area and each was a vast improvement over Atlantic Lux.
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible check in. Was given a standard room where u could hear animals going crazy. I had to convince them i paid for a premium room. I finally got it but It still didnt match the description. Fine. Then another couple was given a key to our room and walked in on us getting ready to shower. I had to get my key re made every single day, their payment system malfunctioned and it wasnt made clear to me what happened w my billing. Staff never apologized for anything. But the couple that walked in on us did.
Stayed 2 nights in Jan 2024

4/10 Poor

john, Wappingers falls ny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice and helpful thank u will stay any time very convenient close to it all thank you you guys rock

6/10 Okay

Celia, Beaverton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Needs a lots improvements and maintenance, the AC it was dripping water went you put the settings in cool so you have to use only fan option, (somebody move the bed directly in front of the AC, Lol) the safe not working, after you come from outside you want to hanging your stuff not to put it in the floor or bed and another little things
Stayed 3 nights in Dec 2023

2/10 Terrible

Butt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the attendents was insanely rude and entered my room without a knock or any warning and then proceeded to bother me about check out 3 hours before i had to check out !!! I hadn't even got breakfast yet .....ill never stay at the Atlantic lux again .....huge let down compared to 6 months ago
Stayed 2 nights in Dec 2023

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
This hotel was horrible, not only did the elevator stop working at some point and that we had a walk up 13 floors but the service is horrible and the rooms are old and outdated and the wall are cracked. The drawers are broken on the dresser and on the desk there is mildew in the hallway of where the rooms are and the staff is nasty and rude and they don’t give you a refund
Main lobby entrance
My room
Stayed 4 nights in Oct 2023

8/10 Good

Dewey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good people good people
Stayed 1 night in Aug 2023
Response from Silvana on 31 Aug 2023
Estimado Dewey reciba un cordial saludo de parte del hotel Atlantic lux le agradecemos por tomarse el tiempo de dejarnos su valiosos comentario, nos llena mucha alegría saber que le brindamos un buen servicio que cumpliera con sus expectativas .nos encantaría tenerle de nuevo con nosotros

8/10 Good

SANDRA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Attention at the front desk is very poor I have to keep calling ask for Ac. For the light I have to used the key the didn't mention at all. The sheets where dirty yellow spots 😞 I Asone of the elevators doesn't work properly So I have to walk the stairs to get to the room rroom. chaNextreturn I'll ask for others place
Stayed 4 nights in Jul 2023

8/10 Good

David Rasheeld

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate this hotel a 8.5 out of 10. Really good
Stayed 4 nights in May 2023

10/10 Excellent

Butt

Stayed 1 night in Apr 2023

10/10 Excellent

Djamel

Liked: Staff & service
Great staffs but the hotel need some upgrades.
Stayed 1 night in Apr 2023
Response from . on 19 Apr 2023
muy buena tardes estimado djamel reciba un cordial saludo de partes del hotel Atlantic lux ,le agradecemos por tomarse el tiempo de dejarnos su valioso comentario,nos alegra que le hayan brindado una excelente atención,tendremos muy en cuenta su comentario par seguir creando experiencias memorables en nuestro hotel nos encantaría tenerle de nuevo con nosotros

2/10 Terrible

Juan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not a good experience, find something else
Stayed 3 nights in Mar 2023
Response from . on 5 Apr 2023
Estimado Señor JuanCordial saludoAgradecemos el tiempo dedicado a enviarnos sus comentarios, nos parece valioso haber conocido su experiencia, permítanos presentarle nuestras más sinceras disculpas por los servicios que no fueron de su agrado.

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great location and good value
Stayed 3 nights in Mar 2023
Response from . on 5 Apr 2023
Cordial saludoApreciamos su comentario, fue todo un gusto tenerle en nuestras instalaciones.

4/10 Poor

MARIO

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Mar 2023

10/10 Excellent

Mayra Alejandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and beautiful
The property and staff was great
Stayed 3 nights in Mar 2023
Response from . on 5 Apr 2023
Cordial saludoApreciamos su comentario, fue todo un gusto tenerle en nuestras instalaciones.

10/10 Excellent

Ana, bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good staff
Stayed 2 nights in Jan 2023

10/10 Excellent

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price.
I enjoyed my stay in the hotel. The staff was friendly and it was close to the beach. I didn’t take advantage of the amenities they had (gym, pool, casino) but overall my stay was good.
Stayed 5 nights in Dec 2022

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was horrible. Holes inbthe bathroom walls, missing toilet paper holder or shelves onbthe shower. Holes and cracks all over the bedroom

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2022

6/10 Okay

Aleli

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is nice but the when you ask for more towels they took so long to bring more and I asked to fix the safe they never fix it.
Stayed 3 nights in Jul 2022

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very spacious and the location is prime.
Stayed 8 nights in Jul 2022

8/10 Good

eric

Stayed 3 nights in Jul 2022

4/10 Poor

Chris

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Booked Junior Suite with 2 beds and were given a regular room with 1 bed, was able to eventually get a room with 2 beds but just a very basic room, not a suite. Very weak Wi-Fi that keeps disconnecting and they did not fix it! Overall a poor experience.
Stayed 3 nights in Jul 2022

6/10 Okay

ISABEL

Stayed 2 nights in Jun 2022

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was looking very unclean and not well maintained
Stayed 7 nights in May 2022

2/10 Terrible

Omar, San Juan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La peor experiencia de mi vida! Los empleados de mal humor todo el tiempo, el hotel todo descuidado, la habitación con hongo en las paredes, la piscina fatal.
Stayed 2 nights in Apr 2022

2/10 Terrible

Roberto

Stayed 3 nights in Apr 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomene
Awesome stay! The food was excellent and the bed was comfortable
Stayed 1 night in Mar 2022

8/10 Good

Paulin

Liked: Cleanliness
Maintenace wasnt available tonunclog toilet at 10 pm , the common areas were not too clean .
Stayed 1 night in Feb 2022

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2021

6/10 Okay

Ricardo

Liked: Staff & service
Beds are uncomfortable
Stayed 1 night in Jan 2022

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel For The Money
The Atlantic Lux is a great hotel for the money. A few things that I think need to change is the beds are so hard they are uncomfortable; when the rooms were cleaned they just swept and made the beds. This is okay if I were told upfront. And the most annoying thing is the elevator service at the hotel is terrible. There were times it would take up to ten minutes to travel from the 12th floor to the lobby due to waiting for one of two elevators; one being a service elevator that may stop on every floor. However, there is a notice in the service elevator advising of this possibility. On a positive note, the staff was very accomodating, especially Oscar at the front desk. I will stay here again on a return trip to Cartagena.
Stayed 4 nights in Dec 2021

2/10 Terrible

Carlos H

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bad...
Stayed 3 nights in Nov 2021

8/10 Good

Edirdolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

6/10 Okay

ARIF

Travelled with group
Liked: Property conditions & facilities
It was a nice hotel . Room was small but has balcony. Service was ok . Breakfast was so so . It was a great location and you can find pretty much everything. Beach was close by. I will recommend this hotel for a short stay.
Stayed 3 nights in Nov 2021

8/10 Good

Rafael

Liked: Cleanliness
Stayed 3 nights in Jun 2021

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would of been perfect except one small problem
I love the hotel Lux it’s a amazing hotel especially at the price . It’s honestly just as nice as the big corporate hotels at half the price . My only complaint is I was traveling with a friend and they had to leave after me . I asked the hotel before I left if there was any charges and they said no but when she left they made her pay for something,, I even asked before I left because I did not want her to have to pay anything . But over all it’s a really great hotel ,, good hot water and great AC and very clean and well kept
Stayed 4 nights in Apr 2021
Response from MGG on 24 May 2021
Dear Mr. Ronald, Thanks for choosing Hotel Atlantic lux Cartagena recent stay. As you mentioned. So happy to hear that you enjoyed our nice accomodations, as well. We look forward to serving you again in the future. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!. Sincerely,

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Apr 2021
Response from MGG on 24 May 2021
Dear Mr Eric, Thanks for your recent stay at Hotel Atlantic Lux in cartagena We value our guests and happy that you felt that service was always there to help you. We appreciate the trust that you have in Hotel Atlantic Lux in cartagena looking forward to your stay with us again in the future. Sincerely, Martha Gomez Garzon Revenue Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from MGG on 17 Mar 2021
Estimado huésped, Gracias por preferir el Hotel Atlantic Lux en Cartagena, nos complace que disfruto de nuestros servicios y comodidad. Esperamos poder servirle nuevamente. Cordialmente, Martha Gomez garzon Revenue Management

8/10 Good

John

Stayed 4 nights in Dec 2020
Response from MGG on 5 Jan 2021
Estimado Señor Jhon, Gracias por preferir el Hotel Atlantic Lux en Cartagena, nos complace que disfruto de nuestros servicios y comodidad. Esperamos poder servirle nuevamente. Cordialmente, Martha Gomez garzon Revenue Management

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2020
Response from MGG on 21 Nov 2020
Saludos del hotel Atlantic Lux en Cartagena de Indias. Realmente agradecemos sus comentarios. Es un placer para nosotros poder conocer que la experiencia de nuestros huéspedes logró cumplir sus expectativas y que nuestro equipo contribuyó en ello. Esperamos poder darle la bienvenida nuevamente en un futuro cercano! Cordialmente, Martha Gomez Garzon Revenue Management

8/10 Good

Ruben, Medellín CO

Business traveller
Liked: Cleanliness, staff & service
Nice personal /Cable and local TV service didn’t work
Stayed 1 night in Sep 2020
Response from MGG on 3 Nov 2020
Dear Mr. Ruben, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!. Sincerely, Martha Gomez Garzon Revenue Management

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job and staff
I love this hotel it’s very clean and they have great service . The room is small but what do you expect for the price . Breakfast is what is to be expected in a included breakfast but far exceeds a continental . I will be returning to this hotel when I return to Cartagina
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
All was good . Breakfast very good and clean . The hotel en a nice street a bit noisy but was ok
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
This isn’t a four star property maybe 3 1/2 3 stars at best, it’s run down the beds remind me of the county jail and I’m glad this is, is a one and done outta here tomorrow kind of stay. One and done and never again
Stayed 1 night in Feb 2020

6/10 Okay

MacB., TX, USA

Travelled with partner
Liked: Cleanliness, staff & service
The staff and restaurant is excellent. HOWEVER, no TV ...no signal...not good. We were told the provider had a problem that would be resolved at any moment. It didn't happened. Other than that, the service and conditions, facilities, pool,gym, breakfast, all great.
Stayed 1 night in Jan 2020