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Reviews of Apartamentos frente al mar Cartagena - Edificio Palmetto

3.5 out of 5
Apartamentos frente al mar Cartagena - Edificio Palmetto
Bocagrande Cra 1 #8-50, Edificio Palmetto oficina 1104, Cartagena

Reviews

6.6
Rating 10 - Excellent. 19 out of 67 reviews" "
Rating 8 - Good. 19 out of 67 reviews" "
Rating 6 - Okay. 7 out of 67 reviews" "
Rating 4 - Poor. 8 out of 67 reviews" "
Rating 2 - Terrible. 14 out of 67 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Arlene

Travelled with family and small children
Disliked: Cleanliness, staff & service
Out vacation stay was far from great. No cleaning was done in our apartment, no one came to greet us or advise who to contact if we had any problems. I came across a few problems and went to the reception only to be told to speak to the person I booked the room from. I tried explaining to them that I booked through Expedia and they seemed not to know what that was. After some back amd forth they provided me with a name & number. Lady said that there was no cleaning service for the apartments. I expressed how weird that was since I’ve never booked a hotel/apartment with no cleaning service. We didn’t know how to use the safe, no new towels were given to us, no extra paper toilet, washer and dryer in the room weren’t working and to top it off apartment was full of cockroaches. Definitely not staying here again, since I complained they gave us a new set of towels but thats it they never fixed the washer or dryer and never provided us with trash bags which they told us they would give us.
Stayed 8 nights in May 2023

8/10 Good

Thomas

Stayed 6 nights in Sep 2022

4/10 Poor

Veronica

Travelled with family and small children
Disliked: Staff & service
There is a disconnect from the building staff and apartment owners. I met only 1 receptionist that was helpful and friendly. The building guards tried scamming me. Will never stay here again.
Stayed 7 nights in Aug 2022

10/10 Excellent

TC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay in six months and staff friendliness and service are at the top of my appreciations.
Stayed 4 nights in Jun 2022

8/10 Good

Nelson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Eyon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There are a few things I didn’t like that should be mentioned up front to the guest before the chose to stay there. 1. The shows had NO hot water for the first three days and when they finally showed up to fixed it, the water took approximately 10 to 15 minutes to get hot that only lasted 2 minutes. 2. The TV’s didn’t work, the Wi-Fi connection to get the TV channels working was unable to provide a good continuous signal therefore the TV spent all night trying to connect. 3. They told us the dryer didn’t work but the washer did. The dryer should have been checked and repaired if needed before we arrived. 4. The Gym equipment was very out dated and unsafe for the user. Example the thread mill were slipping causing you to go off balance and can easily fall and get seriously injured. 5. They have 3 elevators but the most of the time there only one elevator was working for a building with approximately 40 floors, needless to say it took about 10 to 15 minutes just to get up and down the building. I love the fact that it’s located feet from the ocean. The security at the door did an awesome job to be sure the people accessing the building did belong in the building. 6. The pool was unacceptable for hours at a time but we were never given the pool schedule upon arrival. That has to change to avoid the guess showing up and denied access to the pool. 7. The showers I recommend be redesigned to avoid mopping after each use, due to the excess water accumulated
Stayed 10 nights in Dec 2021

10/10 Excellent

ana

Stayed 2 nights in Dec 2021

8/10 Good

expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Cristina, Florida Keys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. Expedia needs to let the guest know who to contact at the time of arrival, by e-mail before arrival, the front desk representative had no idea about our reservation. We had to wait for a while until finally someone got the person in charge.
Stayed 3 nights in Aug 2019

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I liked that is an apartment for the space.... but the conditions of the building are not 5 stars as appear in the rating... the elevator got ruin and did not work for 3 days and we were at the 27th floor. We were a family of 6 requested an apartment of 2 rooms, instead of giving us an apartment of 2 rooms they gave us 2 apartments of 2 rooms each charging us more and did not want to refund us and I made a reservation of another apartment of 2 bedrooms and gave us 2 more apartments and wasting the money of 2 apartments for nothing.
Stayed 6 nights in Jul 2019

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
When I arrive I had to call the apartment to see if I can check inn they never answer me ignore my calls all day when it was check inn time person from lobby call the lady and than she answers. Then we hear employee saying she did not like to go down get the guest at all. Bad customer service
Stayed 2 nights in Feb 2019

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worsted experience of anyplace I have been world w
When we arrived we were met with blank stares, because they said they do not have a reservation for us. Of course there is no public WIFI in the building so I could not connect. I was finally able to connect and show them my reservation, but they said they do not have a reservation in my name (they spelled my name wrong, but not just a little wrong they left out 2 letters in my last name - so Yeager became Year). I finally had to argue with them that if this reservation is not for me then why is Mr. Year's reservation on my phone? After about 2 hours of this they finally gave us our Apartment that we paid for. I have stayed in this building 3 other times in the last 10 years (not my last name) the last time 4 years ago. The building is really getting worn down since it was built in 2005, the furnishings were old and worn out, in one of the rooms the drawers were stuck and hard to open. The Kitchen cabinets are peeling, and everything else is shabby. I would avoid this place primarily because the check in procedure is not comfortable in the slightest, there is no public WIFI, the condition of the Apartments, and you are treated like an inmate all of the time.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
No hot water... they removed the heater rather than repair it... they had tv mounts and no TVs.. many basic stuff missing
Stayed 1 night in Nov 2018

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
It has a good view very nice close to everthing nice pool
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Towels were limited and all were stained Cockroaches noted Window coverings need replacement Pillows were stained, mold spots Cook was good. Shower easily overflowed to bathroom floor
Stayed 7 nights in Jul 2018

10/10 Excellent

Rayeesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Amazing stay great location

2/10 Terrible

Alberto

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The apartment was nicely located. There was not hot water and the rooms were full of roaches. Not recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamentos Palmetto
Perfect location , apartment clean , has a full kitchen and laundry room... needs better bed sheets
Stayed 1 night in Apr 2018

4/10 Poor

G, Austtalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach but .....
Our deluxe apartment came with Cockroaches, dripping taps, cold showers, 2 hours fixing aircon then dripped for remainder of stay, had to ask for towels and limited kitchen cleaning gear. We were original put into a basic apartment which was not what we booked. Was moved to this. However the pool was great opening from 9am to 5:30. Oh and we had a twohout check in process. Would not stay here again
Stayed 2 nights in Mar 2018

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week with the inlaws 😂
Everything was fantastic from location to service to cleanliness
Stayed 3 nights in Feb 2018

8/10 Good

Aragon

Pest control
Nice view by the ocean. Great location for restaurant and shopping convenient. Only negative thing they need to fix the problem with small roaches otherwise it was great.

8/10 Good

JTSTL, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
The apartment is very conveniently located in Bocagrande. The beach is literally across the street. Very nice. Keep in mind that this is an apartment, not a hotel. The view was beautiful. The rooms were comfortable. We will come back.
Stayed 1 night in Feb 2018

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment!!!
This Apartment is on the beach and had a nice ocean view for day time and nice city line for night time. It slept 4 well as advertised. Its location was perfect for us, with the beach only foot steps away and a short cab ride to the walled city. I would book this location again.
Stayed 1 night in Feb 2018

2/10 Terrible

Pasquale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST EXPERIENCE EVER
This was my worst travel experience The receptionist Laura was rude and unaccommodating. This was a hotel it was a condo rental not worth being on hotels.com
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
water pressure in the shower was minimal, no hot water, and check in is a night mare! too long of a process
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment!
Great apartment with perfect location. Pool was closed and under repair but ocean is across the street so could not be too upset. Otherwise terrific apartment!
Stayed 2 nights in Sep 2017

6/10 Okay

Alex, UK

Liked: Room comfort
Mixed feelings!
I'll start with the good- The apartment was a decent size and had all the equipment you'd need for a family holiday, and was clean. The balcony was big and had fantastic views. The swimming pool is good, clean and very family friendly. The location is excellent, you can walk outside to countless restaurants and all the parts of Cartagena you'd wish to see are within a fifteen minute taxi ride, with the city centre about 5 minutes depending on traffic. The bad- Unfortunately, and it has been mentioned before with these apartments, there appears to be a significant cockroach problem. The staff tried their best and were understanding and came to clean and spray every day, but I was seeing at least ten a day, including on occasion in the food cupboards. Thankfully they were only the small type, if it had been the larger type then I think I would have lost the plot! My wife is Colombian and didn't seem overly bothered, as they are quite common in this climate but if you're unused to them, as I am coming from the UK, then this is a pretty major issue I'd say? The other slight issue was noise. These apartments seem to attract quite large groups, and there are 4 apartments on each floor. My experience was that these groups can book two or three apartments on one floor and then wander between them, making loads of noise and lots of door slamming! Just a consideration if you're sensitive about that sort of thing...
Stayed 15 nights in Aug 2017

2/10 Terrible

KEVIN, ORLANDO, FLORIDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACH INFESTED
THE APARTMENT HAD GERMAN TYPE ROACHES ALL OVER IT ESPECIALLY IN THE BEDROOMS, THEY WOULD COME OUT DURING THE NIGHT AND CRAWL ALL OVER US, THE A/C UNITS WERE NOT WORKING RIGHT IN THE BEDROOMS. THE ISSUE WAS RAISED WITH HE MANAGEMENT BUT TO NO AVAIL, THEY JUST SENT SOME OF THEIR WORKERS UP TO SEE THE ISSUE AND DID NOT DO ANYTHING TO MITIGATE THE PROBLEM.. I THINK THEY OVERCHARGED US AS WELL. ALSO NOT ENOUGH UTENSILS AND POTS AND PANS FOR COOKING.
Stayed 17 nights in Aug 2016

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the waterfront
It was a great view of the water. You will need an interpreter if you do not speak spanish for the front desk.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable apartments right on the beach
We had a nice two bedroom apartment on the 20th floor. Every apartment had an ocean side view with balcony. The apartments were nice sized for 2 adults and 3 kids. The kitchen was adequately stocked with appropriate equipment. There was not a microwave though. The washer/dryer worked well but did not have a heated drying cycle. The pool was very nice and over looked the street and beach. There is around the clock security and only guests are allowed in the lobby/building. We felt very safe. Note: This is an apartment and not a hotel. The cleaning staff did not come everyday like a hotel and you will need to supplement your toilet paper and paper towels. Towels are provided but not wash cloths.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room need maintenance and need to be clean better found several roaches. Disappointing

2/10 Terrible

martin, D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible apartment
One world. Chaotic Busy, no central air ,needs reno

2/10 Terrible

GABRIEL RODAS, MIAMI, United States of America

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Unpleasant Experience
We were asked to pay a cleaning fee upon check in. The staff was not very nice or helpful. The hot water was not hot. The towels weren't very clean and the icing on the cake was that we ran out of toilet paper and no one brought any to the room, because no one came to clean, even though we were even charged a cleaning fee.

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location , close to a beach , restaurants . A bit loud and noisy at late hours , but we were out every night clubbing , night life is amazing ;) in Cartagena ;)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jaime, San Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect view, nice and clean place
Very welcoming staff, did not have to ask anything to stay, as they gave all answers before we could even ask them. Personnel was vary kind and helpful, they found us some very interesting and low prices tours to the city, nightlife and beach.

4/10 Poor

Burcin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Muy mal para el costo del apartamento 2 estrellas . Muy malas condiciones y mala limpieza .
Stayed 1 night in Jan 2021

8/10 Good

jose

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lo unico malo, muy malo, es el proceso de check in. Super largo y complicado. Luego de eso, la vista de Cartagena desde un piso 23 es espectacular y sana lo del check in
Stayed 1 night in Aug 2019

8/10 Good

María Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Agradable .. ya es hora de hacer mantenimiento a varias cosas del apto...excelente ubicación..
Stayed 4 nights in Aug 2019

8/10 Good

JUAN PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción para familias.
Todo ok. El punto excelente. El apartamento bien amoblado para lo necesario como cocinar y lavar ropa. El area de la piscina bastante agradable.
Stayed 6 nights in Apr 2019

6/10 Okay

Priska

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Une semaine en famille
L'appartement ne correspond plus aux photos de l'annonce. Tout les meubles sont vêtustes et absolument inconfortable. Impersonnel. Très peu fourni en vaisselle. Pas de plat pour utiliser le four, pas de petites cuillières, pas de bols, pas de briquet, tire-bouchon, produit vaisselle, éponge, sel-poivre, et sèche-cheveux alors qu'il est mentionné dans l'annonce. Le nettoyage tous les jours prévus dans l'annonce est en suplément. Frigo sans compartiments dans la porte ! Micro-onde difficile à faire fonctionner. Le vent s'infiltre par toutes les ouvertures (même fermées) et donc un bruit de souffle constant. Le personnel n'est pas très accueillant. Douche froide. Il y a une machine à café, parfait. Lave-linge et sèche-linge très bien. Il y a un mixer et un toaster croque-monsieur, mais pas essayer.
Stayed 7 nights in Mar 2019

8/10 Good

RAMIRO

Muy bien
Stayed 3 nights in Nov 2018

6/10 Okay

German Andres

Liked: Cleanliness, property conditions & facilities, room comfort
recomendaria otrp lugar
No lo recomiendo, por precio se consiguen mejores lugares , Muchas reglas, una sola llave para 4 personas, al ingresar a la piscina (no le da el sol, no se puede ingresar bebidas),
Stayed 1 night in Nov 2018

8/10 Good

Rafael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY MAL SERVICIO, PESIMO.
Es un departamento lleno de cucarachas, no tienen limpieza diaria y no te proporcionan jabones ni papel sanitario. No lo recomiendo para nada.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
muy bueno
muy buena ubicacion, pero le falta mantenimiento a las puertas