If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Hair dryer
Towels provided
Entertainment
TV
Food and drink
Electric kettle
More
Heating
Iron/ironing board
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Access methods
Host will greet you
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
National rating
This property has received its official star rating from Visit Wales.
Property is also known as
Waterloo Hotel Bistro Newport
Waterloo Hotel Bistro
Waterloo Bistro Newport
The Waterloo Hotel & Bistro Newport
The Waterloo Hotel And Bistro
The Waterloo Hotel Bistro
The Waterloo & Bistro Newport
The Waterloo Hotel & Bistro Hotel
The Waterloo Hotel & Bistro Newport
The Waterloo Hotel & Bistro Hotel Newport
Frequently asked questions
Is The Waterloo Hotel & Bistro pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Waterloo Hotel & Bistro?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at The Waterloo Hotel & Bistro?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.
What time is check-out at The Waterloo Hotel & Bistro?
Checkout is at 11 AM.
Where is The Waterloo Hotel & Bistro located?
Located in Pillgwenlly, this hotel is within 1 mile (2 km) of Newport Docks and Newport Cathedral. Friars Walk Newport and Newport Stadium are also within 2 miles (3 km).
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The Waterloo Hotel & Bistro Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 9 out of 19 reviews
10 - Excellent
9
Rating 8 - Good. 5 out of 19 reviews
8 - Good
5
Rating 6 - Okay. 2 out of 19 reviews
6 - Okay
2
Rating 4 - Poor. 3 out of 19 reviews
4 - Poor
3
Rating 2 - Terrible. 0 out of 19 reviews
2 - Terrible
0
8.4/10
Cleanliness
9.2/10
Staff & service
7.4/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
4/10 Poor
Paul
9 Nov 2021
Paul
Stayed 1 night in Nov 2021
10/10 Excellent
Geoffrey
26 Oct 2021
Great Victorian Hotel
Great family run hotel with excellent service. Modern comfortable rooms maintained to a high standard. Signature Victorian bar/dining area with decorative terracotta tiles.
Geoffrey
Stayed 2 nights in Oct 2021
10/10 Excellent
Jan
11 Oct 2021
Great place
Under new management, absolutely brilliant experience. The owners are friendly and very nice. The place is clean and looks great. On site parking with the gate locked in the night time. I strongly recommend this place is you are in Newport.
Jan
Stayed 2 nights in Oct 2021
10/10 Excellent
Verified traveller
23 Feb 2020
A warm welcome, a lovely large and comfortable room and a great breakfast.
Verified traveller
Stayed 1 night in Feb 2020
8/10 Good
Verified traveller
8 Sept 2019
Verified traveller
Stayed 1 night in Sep 2019
10/10 Excellent
Scott
15 Jul 2019
Scott
Stayed 1 night in Jul 2019
8/10 Good
Steve
8 Jul 2019
Very good
Very good
Steve
Stayed 1 night in Jun 2019
8/10 Good
Verified traveller
1 Jul 2019
Nice old Hotel
Nice old fashioned Hotel with lots of character, not like a soulless modern chain. Lovely friendly staff.
Verified traveller
Stayed 1 night in Jun 2019
6/10 Okay
Verified traveller
31 May 2019
Liked: Room comfort
One of the windows would not shut close...about 2"s and there was a constant banging of doors from 9 pm until gone 11pm
If you can overlook the location, this would be a nice place. Rooms have been refurbished. Two things to avoid - the car park (entrance is so narrow and very difficult to get to), the lift - (more like Arkwright's till, I swear it sniggered when I tried to get both doors open and juggle bags).
Daryl
Stayed 2 nights in Mar 2019
10/10 Excellent
Verified traveller
28 Mar 2019
Good friendly staff. Reasonable location for the town
Verified traveller
Stayed 2 nights in Mar 2019
10/10 Excellent
Eifion
25 Feb 2019
Well worth staying
Lovely clean and very friendly place , breakfast was perfect evening meal ok steak not bad but expensive. Very cheap at £80 for rugby weekend as £500 plus in Cardiff
Eifion
Stayed 1 night in Feb 2019
10/10 Excellent
Corine
10 Feb 2019
Gem of a find
The room was lovely and the food was really the best. The hotel has parking at the rear and the gates are locked to ensure the safety of your car. The owners are really welcoming and friendly.
Corine
Stayed 1 night in Feb 2019
10/10 Excellent
Corine
6 Feb 2019
BRILLIANT HOTEL
This hotel was one of the best finds. All staff were friendly the rooms were lovely. The food was really the best with a choice of menus. I have to also mention how reasonable the bar prices were.
Corine
Stayed 1 night in Feb 2019
4/10 Poor
Paul
19 Jan 2019
basic accom and facilities
negatives-room cold, bed hard, bar shut before 10pm, staff smoking outside, breakfast small.car park tight but not an issue , area not great.
positives- quiet because no one staying
Good location for me, food is good but rooms are tired.
Anita
Stayed 1 night in Jan 2019
8/10 Good
Verified traveller
30 Nov 2018
The hotel was in a convenient location and relatively quiet. Staff were friendly. My room was clean and comfortable, with all the necessary amenities. My only complaint was that my shower was cold, even when turning up the temperature to full. Had I mentioned this to staff, I am sure they would have helped, but I did not have time to do this as I needed to be out early. Breakfast was served quickly and was tasty.
Verified traveller
Stayed 1 night in Nov 2018
10/10 Excellent
Rachel, London
29 Oct 2018
The owner was exceptionally helpful, adjusting the heating in my room and booking a couple of cabs for me when I went out in the evening. At breakfast I had the best hot chocolate I have had at a hotel for many years, too! I would definitely stay here again on a return visit to Newport.