Title: Harbouredge Suites by Totalstay Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Harbouredge Suites by Totalstay Apartment with free parking, 10-minute walk to Long Street ## Photo gallery for Harbouredge Suites by Totalstay ![Superior Studio, 1 Double Bed, City View | Living room | Flat-screen TV - Harbouredge Suites by Totalstay (Cape Town)](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/e683631b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Classic Apartment, 2 Bedrooms, City View | Living room | Flat-screen TV - Harbouredge Suites by Totalstay (Cape Town)](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/b06da740.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Apartment, 2 Bedrooms, City View | Bathroom | Shower, free toiletries, towels - Harbouredge Suites by Totalstay (Cape Town)](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/28f4a577.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Studio, 1 Double Bed, City View | Living area | Flat-screen TV - Harbouredge Suites by Totalstay (Cape Town)](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/dfb437ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Apartment, 2 Bedrooms, City View | Private kitchen | Full-sized fridge, microwave, oven, stovetop - Harbouredge Suites by Totalstay (Cape Town)](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/ba9b56bf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Close to Cape Town International Convention Centre and Long Street, Harbouredge Suites by Totalstay provides a terrace, laundry facilities and more. Guests can connect to free in-room WiFi. ## Reviews 7.6 Good ## Popular amenities - Washer - Air conditioning - Kitchen - Parking included - Outdoor space - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec 13 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=15959980&PinnedHotelID=15959980&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 4 of 4 rooms ### View all photos for Superior Studio, 1 Double Bed, City View ![Superior Studio, 1 Double Bed, City View | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/dfb437ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio, 1 Double Bed, City View ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Washing machine - 538 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Classic Studio, 1 Double Bed, City View ![Classic Studio, 1 Double Bed, City View | In-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/5641997c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Studio, 1 Double Bed, City View ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Washing machine - 538 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Superior Apartment, 2 Bedrooms, City View ![Superior Apartment, 2 Bedrooms, City View | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/bfea0dd0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 2 Bedrooms, City View ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Washing machine - 1076 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Classic Apartment, 2 Bedrooms, City View ![Classic Apartment, 2 Bedrooms, City View | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/16000000/15960000/15960000/15959980/b06da740.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Apartment, 2 Bedrooms, City View ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Washing machine - 1076 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCape-Town-Hotels-Harbouredge-Suites-By-Totalstay.h15959980.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCape-Town-Hotels-Harbouredge-Suites-By-Totalstay.h15959980.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.91499%2C18.42079&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0M6mlxRmt5b2buwqSW-taS0ph7c=) Hospital Street, Cape Town, Western Cape, 8001 #### What's nearby - Bree Street \- 2 min walk \- 0.1 miles - Long Street \- 5 min walk \- 0.3 miles - Greenmarket Square \- 6 min walk \- 0.4 miles - Cape Town International Convention Centre \- 6 min walk \- 0.4 miles - Two Oceans Aquarium \- 12 min walk \- 0.7 miles #### Getting around - Woodstock Station - 4 min drive - Cape Town Station - 15 min walk - Cape Town (CPT-Cape Town Intl.) - 16 min drive #### Restaurants - ‪Col'Cacchio - ‬9 min walk - ‪Gold Restaurant - ‬6 min walk - ‪Southern Sun Waterfront Cape Town - ‬9 min walk - ‪The Fireman's Arms - ‬4 min walk - ‪Vasco Da Gama Taverna - ‬3 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Harbouredge Suites by Totalstay Apartment with free parking, 10-minute walk to Long Street This smoke-free apartment building features laundry facilities, free self-parking and free Wi-Fi in public areas. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences, such as a washing machine and a dining area. Limited housekeeping is available. Harbouredge Suites by Totalstay offers 8 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is provided on weekdays only. 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Washer - Dryer - Parking included - Free WiFi 8.6 Excellent 31 reviews £99 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=33402057&PinnedHotelID=33402057&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - Beach nearby ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Full-sized refrigerator/freezer - Hob - Microwave - Oven ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Living spaces - Separate dining area - Separate sitting area ### Entertainment - Flat-screen TV with satellite channels ### Outdoor areas - Balcony/patio - Terrace ### Laundry - Laundry facilities - Washing machine ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - Housekeeping (weekdays only) - Iron/ironing board - Safe ### Location highlights - In the city centre - Near the ocean ### Things to do - Boat tours nearby - Hiking/biking trails nearby - Surfing/bodyboarding nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit ### General - 1 building - 5 floors - 8 units ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 9:00 PM Late check-in subject to availability Late check-in fee: ZAR 250 for check-in between 9:00 PM and 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Pets Pets not allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cleaning fee: ZAR 150 per accommodation, per stay. We have included all charges provided to us by the property. ### Optional extras - Late check-in fee: ZAR 250 for check-in between 9:00 PM and 10:00 PM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Harbouredge Suites Totalstay Apartment Cape Town Harbouredge Suites Totalstay Apartment Harbouredge Suites Totalstay Cape Town Harbouredge Suites Totalstay Harbouredge Suites By Totalstay Cape Town South Africa Harbouredge Suites by Totalstay Apartment Harbouredge Suites by Totalstay Cape Town Harbouredge Suites by Totalstay Apartment Cape Town ## Frequently asked questions ### Is Harbouredge Suites by Totalstay pet-friendly? ### How much is parking at Harbouredge Suites by Totalstay? ### What time is check-in at Harbouredge Suites by Totalstay? ### What time is check-out at Harbouredge Suites by Totalstay? ### Does Harbouredge Suites by Totalstay provide a shuttle to the airport? ### Where is Harbouredge Suites by Totalstay located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Harbouredge Suites by Totalstay Reviews ## Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 8 8 - Good 10 6 - Okay 9 4 - Poor 1 2 - Terrible 1 ### 7.8/10 Cleanliness ### 7.0/10 Staff & service ### 7.0/10 Amenities ### 7.6/10 Property conditions & facilities ## Reviews ### 6/10 Okay #### Sagren 3 Oct 2016 Liked: Cleanliness, room comfort I arrived @ the apartment on Monday afternoon after a long day travelling from Durban. I was met by a gentleman at the premises who required some details to fill in on an arrival form, which i assumed is just address, tel and so on. What amazed me, is that he required my credit card details, when i say credit card details, i mean the full number as it appears on the card, the expiry date, name on card, as well as the CCV Number at the back of the card. Now all this is written down in a book. Who as access to this book, i cannot tell. So i refused to give out this information and one does not have to be a rocket scientist to know that credit card fraud is on a massive increase globally. He insisted and that i provided this information, which i refused. I called the office of Total Stay in Cape Town, and they also insisted that this is procedure and they will require credit card details to be written in their arrival form. I was adamant that this was crazy, so the lady asked for a R5000 cash deposit. Thereafter, i decided to call Hotels.com and was greeted by an extremely polite gentleman, who fully agreed that this was not acceptable. He asked me to stay on the line while he tries to resolve the situation which he did after about five minutes. He asked me not to provide my credit card details. This took up abt an hour of my time, which is totally unacceptable. However, i must conclude by saying that the apartment was great and I had a good stay. ##### Sagren ### 8/10 Good #### Kevin 20 Jul 2019 Liked: Staff & service, property conditions & facilities, room comfort #### Harbourview suites. The staff were friendly and helpful. The name was a little misleading, we couldn't see the harbour, in fact we could see the flyover with homeless people sleeping under it. ##### Kevin Stayed 7 nights in Jul 2019 ### 10/10 Excellent #### Steven 22 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good apartment, centrally located The room is nice. It is very large as it's an apartment rather than a hotel. The bed is comfortable. It has working WiFi, aircon etc. It comes with underground parking which is handy. It's situated between downtown and V&A. We stayed for 2 nights and had a pleasant stay. ##### Steven Stayed 2 nights in Mar 2019 ### 6/10 Okay #### Christian 5 Dec 2018 Liked: Room comfort Disliked: Cleanliness Gute Lage der Unterkunft. Dabei bleibt es leider. Sauberkeit lässt sehr zu wünschen über. ##### Christian Stayed 3 nights in Dec 2018 ### 6/10 Okay #### Becky, London, UK 18 Nov 2018 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The flat itself was fine, not 4 star, but adequate. Building felt secure. Quite near main road and a school so a bit of noise but manageable. The nearby Spar was useful. Neither check-in nor check-out went smoothly, as this flat is managed independently compared to the rest of the building so there is no front desk and we had to wait ages, despite informing them of our arrival and leaving times. We were also annoyed to find the lamps and hairdryer had the two pronged plug but no adapters were provided until I asked for them (and they made out like I was being unreasonable even though every other place we stayed in South Africa during our two week trip provided adapters for any provided appliances with the alternative plug). Apparently there is a pool in the building but we weren't told where. I would only recommend booking this place if you are flexible on check in and check out times, don't mind the absence of a front desk, and if you have your own two prong to three prong adapters! ##### Becky Stayed 3 nights in Nov 2018 ### 8/10 Good #### Verified traveller 13 Nov 2018 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Localizacao boa mas deserta a noite. Sugiro deixar mais claro sobre nao ter recepcao e informar o viajante um dia antes que ele deve comunicar horario de chegada. Informar email para tal e não somente um telefone da Africa do Sul ##### Verified traveller Stayed 5 nights in Nov 2018 ### 10/10 Excellent #### William, New York City 22 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location, close to so much. Beautiful comfortable apartment. I was extremely pleased with everything. I plan to stay again when in Cape Town. ##### William Stayed 3 nights in Jun 2018 ### 8/10 Good #### Verified traveller 18 Jun 2018 Liked: Staff & service, room comfort #### Great location. Facilities very old and tired. Non stick pan but only metal spatulas. Pans already scratched.??!! Otherwise very good. Arrived early but was accepted and very friendly booking process. ##### Verified traveller Stayed 3 nights in Jun 2018 ### 10/10 Excellent #### Priscila Thaís 11 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendo Pessoal atencioso, quarto grande e confortável. Área segura e bem localizada. ##### Priscila Thaís Stayed 2 nights in May 2018 ### 10/10 Excellent #### Verified traveller 21 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay Very lovely apartment ##### Verified traveller Stayed 4 nights in May 2018 ### 10/10 Excellent #### JOHN 6 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Our stay at Harbour Edge in Cape Town. First i would like to say all the staff at the apartments were great. Only that the apartment was right opposite a main road but A it was only for a week. And there was no adaptor for the hairdryer. I had to buy one. A 3 round pin to a circular 2 pin. And as we had a late flight on are last day we had to leave our luggage with a small fee and the courtesy of the recption staff as we would not pay the extra cost for the 6 hrs to keep our room. So a big high 5 to the recption staff for that. Dankie John Campbell. ##### JOHN Stayed 5 nights in Feb 2018 ### 6/10 Okay #### M 17 Aug 2017 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities The check in was overly complicated and took time for the host to arrive and let me in the very last thing I wanted at the end of a long day. The room looked like it needed a good clean and the floor tiles and carpet were in need of a good spring clean ##### M Stayed 2 nights in Aug 2017 ### 6/10 Okay #### Verified traveller 4 Aug 2017 Liked: Cleanliness Disliked: Staff & service #### Very strange We sent a message to the company about the late arrival time, we are a family with a child of 3\. They weren't there to give us the key. We were waiting more than a hour and when we call them, they say 'but all of our guests made the check in already' they discuss with us and the end, after more than a hour... they brought the key. So lack of respect. Now they sent me a message saying something was break. We spend one day and two nights there, almost nothing inside of the apartment as we were around the intire day. We are sure we didn't break any. Hope u guys help us to solve it, because I am not agree about any extra cost damages in my card. ##### Verified traveller Stayed 2 nights in Jul 2017 ### 10/10 Excellent #### Verified traveller 16 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The stay was superb once we had made contact with the agent. The number on Hotels.com site is an office number for Monday - Saturday and we arrived on Sunday. Suggest website is updated to ask clients to contact the office number with time of arrival on a working day ##### Verified traveller Stayed 3 nights in Jun 2017 ### 4/10 Poor #### Verified traveller 2 Jun 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Geen city view, wel goed gelegen hotel Smerige kamer niet gedweild. Op het balkon in de pLantebak allemaal sigaretten peuken. Prullenbak kapot. Geen handzeep/ afwasmiddel. Na wisselen kamer uitzicht op afgebroken snelweg erg jammer. Moeilijk om contact te krijgen met contact persoon. ##### Verified traveller Stayed 2 nights in May 2017 ### 10/10 Excellent #### Verified traveller 28 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Location Single glazed windows made the room very noisy as next to a main road. ##### Verified traveller ### 6/10 Okay #### Chelsea 27 Feb 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Unorganized It was an okay stay. Found the reception to be disorganized. I found it stupid to drop off the room keys in a mailbox on the first floor and not hand it in at reception on the ground floor ##### Chelsea ### 8/10 Good #### J, Basildon, Essex, UK 27 Feb 2017 Disliked: Staff & service #### Nice accomodation The hotel, location and amenities were all satisfactory, security staff very helpful. However, at the time of booking I was unaware that Total Stay staff were not on site, and we were advised that the on site "home from home" staff should not be approached as the accommodation had nothing to do with them. The security staff thankfully contacted Total Stay to come to the accommodation to check Me in. I was then given a business card by Leslie from Total Stay with contact details if we had a problem. However this was not helpful when the only communication I had was via wifi, when that went down I had no means to get in touch. Fortunately this problem was rectified in time for me to do my on line check in for my flight home on the wifi. I emailed Leslie on Friday 24th Feb and as yet I am still awaiting a reply! ##### J ### 8/10 Good #### veronique 26 Feb 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Bien situé mais bruyant à cause de l'autoroute Bien situé, car à distance de marche du Waterfront, centre-ville, autobus, épicerie, resto. Toutefois tres bruyant car juste à côté de l'autoroute. Pas de linge à vaisselle et on a manqué de papier de toilette. ##### veronique ### 6/10 Okay #### Verified traveller 14 Feb 2017 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Convenient to Conference Centre As its quite a lonely street, I wouldn't recommend walking around at night, best to use an Uber even for short distances. Best to contact the operator in advance to arrange an exact time to meet and collect the key - there was no-one there despite arriving at 4pm (advertised check-in 2pm - 6pm). The number provided on the booking email is for business hours only, and I arrived on a Sunday, so I got their answering machine. Fortunately the building security staff had a mobile number and someone came to check me in about 15 minutes after they called. The apartment was nice but the bed was too firm for my tastes. Cleaning each day was excellent. There is a large SPAR nearby in Somerset Rd that has groceries, salad bar etc. Apartment 108 is on the first floor with a balcony that connects to the gym area and pool (there is just a screen between them. This apartment did not feel like a particularly secure location, if like me, you are a woman travelling on your own. ##### Verified traveller ### 6/10 Okay #### Kaz, Johannesburg 13 Feb 2017 Disliked: Staff & service, property conditions & facilities #### Nice apartment near the city unfortunately it is right next to the freeway and very noisy. Also construction work in the building and started at 7am on Saturday morning with drilling Our check in was a joke. No one at the property. No mention on our itinerary to say we should ring someone before arrival. When we got to the property it was confusing. The security guard helped and found someone who came. no keys to the apartment so the housekeeping key was given to us with a promise to return with a set of keys and a garage remote. 3 hours later still no one came. after several phone calls someone eventually came with a remote but no keys The room had not been serviced properly. Missing towels and toiletries which were provided the next morning The manager did say he would return with these items but we were sick of waiting so went out. As they didn't have keys they couldnt access the apartment to leave the items . Check out was just as confusing Also no one advised that there was a 10000 rand charge held for breakages ##### Kaz ### 8/10 Good #### Rafael 6 Feb 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### A bit noisy First of all it is important to note that these rooms are rented by a company that administrate private apartments. No problem at all with that, but just to be aware there is no person at site, but they give you phone numbers and contacts in case you need anything. We were checked in by Antonio, who was very nice and organized. Apartment is well conserved and exactly like in the pictures. Beds are confortable and bathrooms are nice. My apartment (306) was facing the busy avenue which as pretty noisy so I had to keep windows shut all the time. Another thing is, even though it is a short distance to the waterfront, streets in the area are pretty empty and dark at night, which made us uncomfortable to walk, specially with children. So, we basically used our car for everything during the trip. ##### Rafael ### 8/10 Good #### Verified traveller 13 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Zentral gelegenes Hotel Zentral gelegenes Hotel zwischen Warerfront und Innenstadt; Bett für zwei Personen etwas zu klein; Ausstattung gut und freundlicher Reinigungsservice; Security vorhanden; Supermarkt fußläufig erreichbar ##### Verified traveller ### 6/10 Okay #### Verified traveller 23 Nov 2016 Liked: Room comfort Disliked: Staff & service The apartment was great. The aspects that I did not like were:- 1\. Advertised that it had DStv, there was only 1 channel working, Ignition. Reported that and it was not resolved. I consider this as false advertising. 2\. Upon check-in I was presented with two agreements to sign, one was for the apartment and required my credit card details on order to debit my card up to an amount of R10,000.00 for breakages, etc. This was not disclosed on Hotels.com website. 3\. I was also asked to sign a noise level declaration agreement to would result in fines being levied should there be any complaints by neighbours. This was not declared on Hotels.com 4\. The cleaning of the room was not up to standard. On the day of arrival there were two small bottles, one shower gel and one shampoo, each were 30ml. This was provided by Total Stay. During ,y 5 day stay, this was not replenished so the expectation was that 30ml of body was was expected to last me the entire 5 days. 5\. Toilet roll was scarce as well. Had to purchase my own to ensure i did not run out. 6\. The safe in the room did not work. Reported this to them upon check-in and was still not fixed upon my departure. 7\. The place has a gym but not available to Total Stay customers. ##### Verified traveller ### 2/10 Terrible #### Adil 6 Oct 2016 Disliked: Room comfort #### Not for me Too noisy No place to store luggage ##### Adil ## Expedia's Latest Trends ### Hotels > [The Manor House at the Queen Victoria Hotel by NEWMARK](https://www.expedia.co.uk/Cape-Town-Hotels-Manor-House-At-The-Queen-Victoria-Hotel.h19310581.Hotel-Information) > > [Waterfront Village](https://www.expedia.co.uk/Cape-Town-Hotels-Waterfront-Village.h889520.Hotel-Information) > > [Babylonstoren](https://www.expedia.co.uk/Cape-Town-Hotels-Babylonstoren.h5030791.Hotel-Information) > > [The Alphen Boutique Hotel & Spa](https://www.expedia.co.uk/Cape-Town-Hotels-Alphen-Boutique-Hotel.h46794.Hotel-Information) > > [Radisson RED V&A Waterfront, Cape Town](https://www.expedia.co.uk/Cape-Town-Hotels-Radisson-RED-Hotel-VA-Waterfront-Cape-Town.h18644202.Hotel-Information) > > [Krystal Beach Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-Krystal-Beach-Hotel.h15651822.Hotel-Information) > > [Living Hotel Lions Eye](https://www.expedia.co.uk/Cape-Town-Hotels-Houghton-View-Guest-House.h10633636.Hotel-Information) > > [The Twelve Apostles Hotel and Spa](https://www.expedia.co.uk/Cape-Town-Hotels-The-Twelve-Apostles-Hotel-And-Spa.h548889.Hotel-Information) > > [Mountain Marina Luxury Apartments](https://www.expedia.co.uk/Cape-Town-Hotels-Mountain-Marina-Luxury-Apartments.h24940058.Hotel-Information) > > [Victoria and Alfred Hotel by NEWMARK](https://www.expedia.co.uk/Cape-Town-Hotels-Victoria-Alfred-Hotel.h46797.Hotel-Information) > > [The Winchester Hotel by NEWMARK](https://www.expedia.co.uk/Cape-Town-Hotels-Winchester-Mansions-Hotel.h119452.Hotel-Information) > > [River Manor Boutique Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-River-Manor-Boutique-Hotel.h485182.Hotel-Information) > > [The Clarendon - Fresnaye](https://www.expedia.co.uk/Cape-Town-Hotels-The-Clarendon-Fresnaye.h3004641.Hotel-Information) > > [Cape Town Marriott Hotel Crystal Towers](https://www.expedia.co.uk/Cape-Town-Hotels-Cape-Town-Marriott-Hotel-Crystal-Towers.h2774348.Hotel-Information) > > [AC Hotel by Marriott Cape Town Waterfront](https://www.expedia.co.uk/Cape-Town-Hotels-AC-Hotel-By-Marriott-Cape-Town-Waterfront.h29305328.Hotel-Information) > > [Camps Bay Retreat](https://www.expedia.co.uk/Cape-Town-Hotels-Camps-Bay-Retreat.h1100401.Hotel-Information) > > [Ocean View House](https://www.expedia.co.uk/Cape-Town-Hotels-Ocean-View-House.h3091584.Hotel-Information) > > [Tintswalo Boulders](https://www.expedia.co.uk/Cape-Town-Hotels-Tintswalo-At-Boulders-Boutique-Villa.h31526122.Hotel-Information) > > [President Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-President-Hotel.h526107.Hotel-Information) > > [The Marly Boutique Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-The-Marly-Hotel.h6885966.Hotel-Information) > > [Vineyard Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-Vineyard-Hotel.h523689.Hotel-Information) > > [Lawhill Luxury Apartments](https://www.expedia.co.uk/Cape-Town-Hotels-Lawhill-Luxury-Apartments.h4280116.Hotel-Information) > > [The Ritz Cape Town](https://www.expedia.co.uk/Cape-Town-Hotels-The-Ritz-Cape-Town.h520317.Hotel-Information) > > [Radisson Collection Hotel, Waterfront Cape Town](https://www.expedia.co.uk/Cape-Town-Hotels-Radisson-Blu-Hotel-Waterfront.h545852.Hotel-Information) > > [The Portswood Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-The-Portswood-VA-Waterfront.h526896.Hotel-Information) > > [The Bay Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-The-Bay-Hotel.h18132.Hotel-Information) > > [The Commodore Hotel](https://www.expedia.co.uk/Cape-Town-Hotels-The-Commodore-Hotel.h83744.Hotel-Information) > > [Cape Town Beachfront Apartments At Leisure Bay](https://www.expedia.co.uk/Cape-Town-Hotels-Cape-Town-Beachfront-Apartments-At-Leisure-Bay.h1909894.Hotel-Information) > > [Lagoon Beach Hotel & Spa](https://www.expedia.co.uk/Cape-Town-Hotels-Lagoon-Beach-Hotel-Spa.h1320739.Hotel-Information)