Dear guest,We appreciate your kind comment. Best Regards

Dear Ms. Elena, We apprecate your kind comments. Thank you for giving us the opportunity to host you Have an excellent day!

Dear guest, Thank you for choosing Paradisus Cancun to enjoy your last stay. Your feedback is the world for us, it helps us to improve our services, we will share it with the management and departments involved. Warm Regards,

Dear Mr. Donatus, We are glad to know you are having a great stay at the hotel. We are always at our service.

Dear Yaritza,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Vicki,Thank you for such a positive review.We are thrilled to hear that George provided you with such attentive and professional service, truly embodying the sophisticated and respectful ethos we hold dear. Our team takes pride in offering an environment that is both harmonious and mindful, ensuring every guest's stay is as luxurious and carefree as yours. Your appreciation for the cleanliness, condition, and amenities of our resort is especially inviting to those seeking a tropical and relaxed getaway, immersed in the natural beauty of our surroundings.It would be our pleasure to have you return on another occasion.Very best wishes.Guest Service Center Management

Dear Mr. Sandeep, We appreciate your kind rate and remain at your service. Hope to host you again in the future.

Dear Young,Thank you for such a positive review.We are thrilled to hear that you found our facilities to be top-notch and that the cleanliness of our rooms met your impeccable standards. Our team takes great pride in maintaining a harmonious and sophisticated environment, ensuring every corner of our hotel resonates with luxury and elegance. The impeccable condition of our hotel is a testament to our mindful and dedicated staff, who strive to create an inviting and carefree atmosphere for all our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Jorge, Thank you for taking the time to review your stay.We are thrilled to hear that our staff's helpfulness and the variety of dining options left a positive impression on you, not to mention the exquisite food that complements our inviting atmosphere. It's also wonderful to know that our room sizes met your expectations, creating a relaxed and carefree environment for your stay. Regarding your valuable feedback about the rooms, we are always seeking ways to enhance the luxury and sophistication of our accommodations to ensure they meet the high standards our guests expect and deserve.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear Noor,Thank you for taking the time to review your stay.We are truly sorry to hear that your experience did not meet the high standards we strive to maintain. Our guests often share their delight with the unbeatable views of the Caribbean Sea and Nichupté Lagoon that we are proud to offer, and we regret that you did not have a similarly positive experience. We take great pride in providing luxurious, elegant, and sophisticated accommodations, and we are saddened that this was not reflected during your stay. We would like to assure you that our team is committed to creating a harmonious and mindful atmosphere where all guests can enjoy an inviting and relaxed experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Service Center Management

Dear Sophia,Thank you for taking the time to share your feedback with us. While we appreciate your remarks about the hotel and our gastronomic offer, we would like to clarify that our hotel does not sell excursions or tour packages. While we regret that your experience with a third-party tourism agency downstairs impacted your overall stay, please understand that this situation is not directly related to the hotel experience itself.We recommend reaching out to our guest services team for assistance with any concerns or issues you may have encountered during your stay. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and we would appreciate the opportunity to address any unresolved matters.Once again, we lament that you encountered this situation and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Guest Service Center Management

Dear Marcia,Thank you for such a positive review.We are thrilled to hear that our efforts to provide a harmonious and luxurious environment have resonated with you, especially our dedication to maintaining a clean and inviting atmosphere. It is also inspiring to know that our hotel's condition met your expectations of sophistication and elegance. Our team takes great pride in ensuring that our service is always mindful of your needs, creating a carefree and relaxed ambiance that enhances your stay. We appreciate your high praise for the amenities we offer, which are designed to offer a harmonious balance between luxury and nature, inviting you to feel immersed in the tropical beauty of our surroundings.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Jenifer,Thank you for such a positive review.It is wonderful to hear that you appreciated the tranquility and elegant interior design of our hotel. We are also thrilled that you recognized our commitment to providing top-notch service. We are mindful that room amenities are vital for an exceptional stay, and while you rated them at 60%, we would love to learn more about how we could enhance your experience, as our goal is to offer a harmonious and luxurious environment that meets all of our guests' desires.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Nicole,We would like to thank you for this review about your recent experience in our hotel.We are glad to hear that you enjoyed our culinary offerings and the high level of service provided by our team. Our aim is to create a harmonious atmosphere where luxury and care meet, and your kind words are a testament to our efforts. It is inspiring to know our services made a positive impact on your stay. Regarding your room allocation, we always strive to meet our guests' expectations with inviting views, and we regret any misunderstanding that may have occurred. We are also taking note of your feedback about the outlets and the sun loungers to ensure a more mindful and safe environment for all our guests. Your comfort is our priority, and we appreciate you bringing these matters to our attention.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Shalu,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Sebastian ,Thank you for taking the time to share your review.It is delightful to hear that the tranquil ambiance of The Reserve adults-only area provided a harmonious retreat for your honeymoon, and that our team, led by the ever-helpful Daniela, contributed to a carefree and sophisticated stay. We're over the moon to know that the service from our dedicated staff was inviting and praiseworthy, truly embodying the luxury we strive for. While it seems there was a slight delay in preparing your room, I am glad that once settled, the elegance of our accommodations met your expectations.We understand your thoughts on the cost of culinary upgrades; we aim to offer a diverse range of gourmet experiences that reflect the sophisticated and tropical allure of our destination, from the Sal Steak Cave to our international buffet.Rest assured, your comments are valued, and they inspire us to continue creating an elegant and mindful environment for our guests.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Colizza,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our staff's attentiveness made a strong impression and contributed to a wonderful experience. It is also wonderful that the cleanliness of our accommodations and the condition of our hotel met your expectations, reflecting our commitment to providing a sophisticated and harmonious environment. However, we sincerely regret any disruption caused by the music festival. We strive to ensure that all our guests, including those at The Reserve, enjoy a relaxed and carefree atmosphere. We take your feedback seriously and will reflect on how we can better communicate future events to ensure a tranquil and luxury experience for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel design beautiful and that you received kind and friendly service from our restaurant staff. Regarding the concierge service, we pride ourselves on providing attentive and accommodating assistance to all our guests. We regret to hear that you did not have a positive experience with our concierge, and we will address this with our team to ensure that all guests receive the level of service they deserve.In regards to your check-in experience, we lament if there was a delay in accessing your room. Our standard check-in time is at 3 pm, as our housekeeping team requires sufficient time to prepare rooms to our high standards, especially considering our check-out time is at 12 pm. Room types are assigned based on availability, and while we strive to accommodate all guest preferences, we regret any miscommunication that may have occurred.We take cleanliness and room maintenance very seriously, and we are disappointed to hear that your room did not meet our usual standards. Please rest assured that we will address your concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our guests' expectations.We also lament any uneasiness caused by the entertainment sound, and we will take your feedback into consideration as we strive to create a comfortable environment for all our guests.Regarding the unfortunate incident with your mother's wallet, we take the security and safety of our guests' belongings very seriously. In order to further investigate this issue and provide you with a resolution, we kindly ask for any additional information or details you may have regarding the incident. Your cooperation in this matter is greatly appreciated as we work to ensure the safety and security of all our guests. Please feel free to contact our guest services team at your earliest convenience to provide any further information.Once again, we apologize for any shortcomings you experienced during your stay. We truly value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Guest Service Center Management

Dear John,Thank you for taking the time to share your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Rasha,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear you found our hotel to be a haven of luxury, with its elegant decor and sophisticated atmosphere. It is wonderful to know that the luxurious experience we strive to provide resonated so well with you. Our team is also heartened by your appreciation for the exceptional service, as we aim for nothing less than creating an inviting and carefree environment for our guests. We are mindful of your suggestion regarding the expansion of sports activities and shopping options. While our on-site stores offer a selection of items for the convenience of our guests, we understand that a wider variety may enhance the overall experience. Rest assured, we value your feedback and are always looking for ways to enrich our guests' stay in a harmonious and respectful manner.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Dalibor,Thank you for taking the time to share your review.We are thrilled to hear that our pool provided an awesome setting for your stay and that our 24-hour coffee bar with pastries added a touch of carefree indulgence to your days. Your commendation of the impeccable service around the pool area is much appreciated; our team strives to offer an inviting and elegant atmosphere that is truly mindful of our guests' needs. It is wonderful to know that our efforts have made a lasting impression, inspiring you to return to our tropical oasis not once, but three times!We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Abena,Thank you for such a positive review.We are thrilled to hear that our array of dining options delighted your palate, offering a harmonious blend of flavors from around the world. It is wonderful that you appreciated our dedicated team's efforts to provide service that is both elegant and mindful, ensuring a stay that feels carefree and inviting. Your enthusiasm for returning to our tropical oasis is the highest compliment we can receive, and we're inspired to continue crafting unforgettable experiences for our esteemed guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Gabrielle,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our sushi restaurant tantalized your taste buds with its exquisite offerings and that our buffet delighted you with its variety and quality. Our team is committed to providing a luxurious and harmonious dining experience for all our guests, and it is wonderful to know we hit the mark for you. We are also glad that the tropical allure of our beach and pool, along with the energy of our events, contributed to a carefree and enjoyable stay.We regret to hear that the vibrancy of the local nightlife reached your room and affected your tranquility. Our higher floors, particularly in Towers 1, 2, 4, and 5, are designed to offer a more serene and relaxed atmosphere, and we invite you to experience the peace they can offer on your next visit. Additionally, we appreciate your candid feedback on the Italian restaurant and will consider it as we strive for excellence in all our culinary encounters.Our team is delighted that the overall spirit and service of our hotel made for an inspiring and memorable stay. The sophistication and elegance of our amenities, combined with the attentive and respectful service of our staff, aim to create an inviting and unforgettable experience for our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Ryan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your experience with us. If you ever have any questions or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,

Dear Richy,Thank you for taking the time to share your feedback.Our team is dedicated to providing a harmonious and luxurious stay, and it is concerning to hear about the cleanliness issues and missing personal items you have mentioned. While we maintain strict lost and found protocols and our staff is trained to be incredibly respectful and mindful of guest belongings, we encourage guests to use the in-room safe for added security. We regret any inconvenience this may have caused you and will look into the matter with the utmost attention. Our commitment to cleanliness is unwavering, and we will reinforce our rigorous standards to ensure our accommodations are always inviting and impeccable.We hope we can welcome you back in the future.Kind regards,Guest Service Center Management

Dear Froilan Jr,Thank you for taking the time to share your review.We are thrilled to hear that our staff's eagerness to assist made a positive impact on your stay, reflecting our commitment to providing a service that is both sophisticated and attentive. It is great to know that the convenience of the aqua tour's proximity and the pristine condition of our rooms added to your carefree vacation vibe. Your high ratings for room cleanliness and amenities truly inspire us, as we strive to create an inviting atmosphere where luxury meets comfort. We are also delighted that our service met your expectations, creating a harmonious and respectful experience that we are known for.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Joanne,Thank you for taking the time to share your review.We are truly disheartened to hear about your experience regarding cleanliness and service, as it stands in contrast to our commitment to providing a harmonious and mindful environment. Rest assured, we hold our housekeeping to a high standard of cleanliness and our team is dedicated to ensuring a carefree and inviting stay for all our guests. We sincerely apologize if we fell short of this during your visit. Our aim is to offer a sophisticated and elegant experience, immersed in the beauty of nature, and it's clear we have areas to improve upon to meet those expectations.We hope to be able to welcome you back for an improved stay.Kind regards,Guest Service Center Management

Dear Mohit,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

尊敬的客人，我们对您的不满表示抱歉。我们一直努力确保酒店的设施和服务达到最高标准。您的反馈对我们至关重要，我们将认真对待您提出的问题，并努力改进以提供更好的体验。诚挚地，

Dear Mr.Tony,We appreciate your kind review and hope to have the opportunity to welcome you back in your next visit to Cancun

Dear Guest,Thank you for taking the time to share your review.We're absolutely thrilled to hear that your stay was brimming with family-friendly vibes! Our team takes great pride in offering a harmonious and inviting atmosphere where every family member, from the little ones to the grown-ups, can find joy and relaxation. We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Veronica,We thank you for rating our property. We will be looking forward to welcome you back.Warm regards,

Dear Kellie,Thank you for such a positive review.We're thrilled to hear that you found our staff to be wonderful, a testament to our dedication to providing respectful and mindful service. Your recommendation of The Reserve, our adults-only oasis of luxury and sophistication, is greatly appreciated. It's wonderful that the variety of restaurants added to the elegance of your stay, each venue offering an inviting and harmonious dining experience.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Julio Valdez,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Britney,Thank you for such a positive review.We're thrilled to hear that our efforts to create a luxurious and elegant atmosphere have translated into a dreamlike experience for you. Your commendation for Cesar at Blue Agave and Roberto at Agua Marina is greatly appreciated; they are indeed sophisticated members of our team who strive to provide an inviting and relaxed ambiance. While the cabana rental is a premium service we provide, immersed in nature and offering a harmonious setting, we regret if there was any surprise regarding the cost. It is important to mention that services with an additional charge are available to all who wish to upgrade their accommodation experience with us.These services has higher category inclusions, for example, the Bali beds in the pool area can include bottles of exclusive liquors or highly specialized seafood dishes.Therefore, we can assure you that the services with an additional charge have options that undoubtedly elevate the accommodation experience of all those who visit us.It's wonderful to know that the tropical vibe and our array of engaging events throughout the week added to the carefree enjoyment of your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Guest,Thank you for taking the time to review your recent stay.We're overjoyed to hear that you found our staff to be the epitome of friendliness; maintaining a respectful and inviting atmosphere is our pride and joy. Your appreciation for the diverse culinary delights and premium beverages across our restaurants is truly inspiring to us, and we're thrilled our efforts to provide a sophisticated dining experience have resonated with you. It's also heartening to know that the breathtaking views from our hotel added a touch of luxury to your stay, and that the cleanliness of your room met our harmonious standards of excellence.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management

Dear Guest, Thank you for reviewing your recent experience.We're genuinely sorry to hear about the challenges you faced with your accommodations. While we pride ourselves on our elegant rooms with lagoon or ocean views and sophisticated amenities, we are sorry that the room assigned to you did not meet your expectations.Without a doubt, these comments are unusual for us since our hotel has recently remodeled rooms available in superior categories so that everyone who visits us can enjoy an experience of luxury and comfort.Through our records we noted that your reservation was made for one of the initial categories, however, we are sure that our suites in premium categories have options that satisfy the most demanding tastes.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy the qualities and services that only Paradisus Cancun can offer.Please know, we take your feedback seriously as it helps us maintain and enhance the quality of our hotel.We hope to welcome you back. All the best.Guest Service Center Management

Dear Guest,Thank you for taking the time to review your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management

Dear Hani,Thank you for sharing your experience with us.We are glad that you found our Kids Club offerings to be enjoyable and hope they added a touch of carefree joy to the little ones' stay. At the same time, we acknowledge your comments regarding the need for more adult-centric entertainment options, especially during inclement weather. We strive to provide a harmonious balance of activities that cater to all our guests and will consider your feedback as we continue to create an inviting and engaging atmosphere. We also note your observations about the condition of our bathrooms. Our team is committed to ensuring that every aspect of our property reflects the luxury and sophistication we are known for, and we take your input seriously as we maintain the high standards of our accommodations.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Reta,Thank you for your review.We are sorry to hear about the concerns you have expressed regarding the amenities. While our minibars and hairdryers are standard in all rooms, as noted in the context, it seems there was an oversight in the consistency of these offerings across the rooms booked. We also understand that the state of the bathrooms and room floors did not meet your expectations, and although this is not the harmonious environment we strive for, we would like to assure you that care and attention to detail are at the forefront of our commitments. Also, we want to ensure that all our guests enjoy their balconies to the fullest, and we regret to hear there was a discrepancy in balcony sizes. Please note that the variety in balcony sizes reflects the different room categories available, providing a range of options for our guests.All of the team hope that we may be able to see you again in the future.Kindest regards,Guest Service Center Management

Dear Lorenzo,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ivan Portes,Thank you for taking the time to share your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Carissa,Thank you for sharing your review.We are thrilled to hear that our staff made a positive impact on your stay and that the entertainment options brought joy to the little ones. It is always inspiring to know that our efforts to create a carefree and harmonious environment are appreciated by our guests. While you have highlighted many strengths, I noticed a mention regarding room amenities. As we strive for excellence, we welcome all feedback and continually look to enhance our guest experience, offering an array of sophisticated comforts such as our whirlpool bathtubs in select suites and premium in-room services for our Nikté and The Reserve guests.We look forward to welcoming you back on a future visit.Kind regards,Guest Service Center Management

Dear Jennie,We appreciate receiving your opinion concerning your recent stay.It is wonderful to hear that Cecilia provided you with an inspiring massage, and we are glad that our evening shows added some tropical flair to your stay. We are truly sorry to hear that not all aspects of your visit met your expectations. Rest assured, we always aim to provide sophisticated and inviting experiences, from the comfort of our pool chairs to the cleanliness of our spa. We take pride in our diverse culinary offerings and are disappointed to learn that our steakhouse did not delight you. We appreciate your compliments on the room cleanliness and service, and we are committed to maintaining a harmonious and mindful environment that resonates with all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Heriberto,Thank you for taking the time to share your review.We are thrilled to hear that our pool bar team made a splash during your visit, providing that carefree and inviting tropical vibe we're known for. It is heartening to see our efforts in maintaining a sophisticated level of cleanliness throughout the hotel have met your esteemed approval. Our team is dedicated to offering service that is both mindful and respectful, ensuring an experience that is as harmonious as it is luxurious. Moreover, your satisfaction with our room amenities reflects our commitment to providing an elegant and comfortable stay.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Jax,Thank you for taking the time to give your opinion about your stay.We are thrilled to hear that our diverse culinary offerings left a positive impression, providing you with an inviting array of flavors that's reflective of our commitment to high-quality ingredients and sophisticated presentations. Our afternoon activities are designed with a carefree spirit in mind, and it is wonderful to know they brought joy to the younger ones. We appreciate your feedback regarding activities for teens and will thoughtfully consider how we can enhance our offerings to ensure a harmonious experience for all age groups. It is delightful to learn that the adults in your party fully enjoyed the elegant amenities and the multiple pools, including the shallower options for little ones, which are part of our mindful approach to cater to every guest's needs.We hope to have the opportunity of welcoming you again in the future. Best wishes,Guest Service Center Management

Dear Troy,Thank you for taking the time to share your review.It warms our hearts to hear that our staff, led by the exemplary Alfredo, Santillan, and Gerardo, delivered service that resonated with you in such a harmonious and respectful manner. Your commendations on the luxurious food offerings and the sophisticated beach and pool environments are truly appreciated. Our team strives to create an inviting and relaxed atmosphere that allows our guests to feel carefree and fully immersed in the tropical beauty of our surroundings.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Elizabeth,Thank you for sharing your feedback.We are thrilled to hear that you enjoyed the impeccable cleanliness of our accommodations and the attentive service provided by our team. Our goal is to offer an atmosphere that is both luxurious and inviting, and it is wonderful to know that we succeeded during your stay. Regarding the depth of our main pools, they are designed to meet various preferences, and we are glad you found the warm pool to be a harmonious and height-friendly option. If the sandy adventures of the Caribbean left you a bit too immersed in nature, our poolside facilities are always available for a comfortable transition back to the resort's elegance.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Anna,Thank you for taking the time to share your review.We are thrilled to hear that you appreciated our attentive staff and the prime location of our resort, which we strive to make as inviting and harmonious as possible. It is wonderful to know that the food was to your liking, offering a taste of the tropical and sophisticated flavors we pride ourselves on. We do apologize if you found our rooms to be lacking certain amenities. However, rest assured that all our rooms are equipped with hair dryers and other essentials to ensure a carefree and comfortable stay. We continuously aim to maintain and update our facilities to provide an elegant and inspiring environment for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management