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Reviews of Seadust Cancún All Inclusive Family Resort

3.5 out of 5
Seadust Cancún All Inclusive Family Resort
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 1238 out of 2812 reviews" "
Rating 8 - Good. 704 out of 2812 reviews" "
Rating 6 - Okay. 388 out of 2812 reviews" "
Rating 4 - Poor. 233 out of 2812 reviews" "
Rating 2 - Terrible. 249 out of 2812 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samir

Liked: Cleanliness
Stayed 7 nights in May 2024

8/10 Good

Geraldina C

Stayed 2 nights in May 2024

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will start with the pros of this property. My husband and I got a couples massage that was amazing and way cheaper than in the states. Some of the staff was very kind. Cons were that they were doing construction on the property so they had a lot of it closed off. It’s very dated and needs a lot of work. It just looks very old. The food was not great. I did not really like anything the best place to eat out of anything was the Asian restaurant there, also cockroaches in the room , the drinks were not very good, especially at the infinity pool bar. The water at the pool looked very cloudy. I’m not really sure why that is just did not look clean. I do not think that I will be staying here again. It was very inconvenient to try to get out of the hotel as well. You had to walk down this paved driveway that had taxis coming up and down, so it felt very unsafe entryway was closed because of the construction it was under.
Stayed 3 nights in May 2024
Response from Citlali Santos - Social Media Coordinator on 10 May 2024
Dear Stacey, we want to express our gratitude for taking the time to leave us your feedback. Regarding your comments, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Our highest priority is the safety and satisfaction of our guests and maintenance work in the lobby is essential to continue keeping our facilities in the best conditions. Sorry for the incoveniences. All the best for you.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful
Stayed 5 nights in May 2024
Response from Citlali Santos - Social Media Coordinator on 9 May 2024
Dear Miguel, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

2/10 Terrible

Natalya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
BEWARE! Scammers When staying at this hotel, be prepared to be approached by scammers with time shares and vacation packages. One of these is Infinity luxury travel that’s stationed right out of this hotel. AVOID THEM AT ALL COSTS! Ignore anything they may offer you, if they get you accros a table, they will use their piranha business tactics and will convince you to buy into their scam. If you did fall prey to them, search online for article 54 of the federal consumer protection law in Mexico. It guarantees cancellation of contracts within 5 days with 0 responsibility. Use this site for reference when cancelling. http://www.mescam.com/5dayRecind.htm    Contact PROFECO as soon as possible and they will help you. Now onto the hotel, ignore any of the activities that they advertise, most of the most appealing activities are only for children such as ziplining and mini golf. They mention how all non-motorized water sports are free but they forgot to mention how all of the water sports are motorized. While we were there, there was construction going on inside the hotel, instead of covering the construction site with a plastic film(completely doable) they left it completely open and unsafe dust(metal dust) from the construction site was landing all over the hotel(even the restaurants!) Speaking of food, the restaurants did not have many options and the buffet stayed the same the whole week we were there. DO NOT CHEAP OUT ON THIS HOTEL! NOT WORTH IT!
Stayed 8 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 7 May 2024
Dear Natalya, thank you for choosing us and take time to review us. We appreciate your comments.Our highest priority is the safety and satisfaction of our guests and maintenance work in the lobby is essential to continue keeping our facilities in the best conditions.We are very sorry that the infinity team did not make you feel comfortable; That should not have happened and we are doing everything we can to ensure that it does not happen again.I am also sorry that the menus of the more than 5 restaurants we have were not enough for you.We constantly strive to make our guests feel cared for, valued and respected, and we regret that we did not live up to this promise during your stay. Please rest assured that we are committed to rectifying any errors and providing you with an exceptional experience in the future.We greatly value your preference and we sincerely hope to have the opportunity to serve you again. We are confident that with the changes we have made since your last visit, we can exceed your expectations and make you feel at home.All the best,

6/10 Okay

Andreas, New York City

Travelled with family and small children
Liked: Cleanliness, amenities
Water quality of the pool was really bad
Stayed 8 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 7 May 2024
Dear Andreas, thank you for take time to leave your opinion. We sincerely apologize for the inconvenience caused by the pool maintenance during your stay to recover its crystal clear condition. Unfortunately, we cannot control the weather, and when it rains, the pool may suffer some effects. We make every effort to resolve these issues quickly, but it is a process that typically takes 3 to 5 days, especially since our guests use the pool every day. Thank you for your understanding.Best regards,

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 2 May 2024
Hi Saba, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , only thing I didn’t like was the amount of time they took to give me my suite . I arrived at 10am and didn’t end up getting my suite at 7pm.
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 2 May 2024
Hi Adan, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Receive a sincere apology for making you wait so long. We hope to see you again!

4/10 Poor

Seok Joo

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 2 May 2024
Dear Seok, We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

8/10 Good

Mark, San Antonio

Travelled with family and small children
Liked: Staff & service, amenities
Seadust was exactly what we wanted for our family vacation. The beach was beautiful, the pools were fun - especially the water park - the food was tasty and there were lots of options, and the shows were entertaining. There are signs the resort is on the older side, but the pluses outnumber the minuses. It's hard to beat the value.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 2 May 2024
Dear Mark, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Gratitude for recognizing our efforts. We hope to see you again!

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that we were able to have unlimited drinks and unlimited food in the hotel. What I didn’t like about this hotel is that they offer you discounts on tours but if you get the membership they have they don’t give you anything.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 1 May 2024
Hi Santos, great! Thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

6/10 Okay

Wendy

Travelled with family and small children
Disliked: Amenities
The resort itself was okay - nothing amazing but not terrible either. However, the food was mediocre at best. Tried the buffet, the Italian place, steak place, and an Asian place. The Asian place being the better one out of the ones I tried. The worst was the Italian place. In an all inclusive resort - food is important to me, and for that reason I would not return to this particular one in the future.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 29 Apr 2024
Hi Wendy, we want to express our gratitude for taking the time to leave us your feedback. Regarding your comments, we regret not having met your expectations on this occasion. Hoping to regain your trust in the future. Warm regards.

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 29 Apr 2024
Hi Maria, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

8/10 Good

Neuk Fong, Burnaby

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 29 Apr 2024
Hello Neuk, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The food and liquor was horrible the rooms are very old and outdated would never recommend this place
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 27 Apr 2024
Thank you for taking the time to review us. We are sorry for your perception and for not having met your expectations on this occasion. Receive cordial greetings.

2/10 Terrible

Ashlea

Travelled with family
Disliked: Staff & service, amenities
Not really one good thing to say about this property besides the adult pool and bar. That is about the best it got. Tons of children screaming and running. All room doors face the interior of the hotel, so in the evenings the kids and drunks would be yelling and screaming making going to sleep impossible. The beds and pillows are worse than what I would imagine would be in prison. The food is insanely awful. We ate just enough to stay alive or ventured off of the property. The stay is cheap and for good reason. Always remember that you get what you pay for and this hotel is the epitome of it.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 27 Apr 2024
Thank you for taking the time to review us. We are sorry for your perception and for not having met your expectations on this occasion. We remind you that we are a family hotel and we are glad that you enjoyed the adults-only pool. Receive cordial greetings.

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Service and staff were great. Clean and food is good. Pillows are hard, air-conditioning didn't work well, pool area has loud techno music all the time, which was not relaxing. The deck door wouldn't lock, and the deck lights turn on and you can't turn them off, which is not nice for sitting on the deck in the evening.
Stayed 6 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 25 Apr 2024
We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve.

2/10 Terrible

diego chaires

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 26 Apr 2024
Dear Diego, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend valuable time with the family
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 25 Apr 2024
Hello Robert! Thank you for choosing us and taking the time to leave your evaluation. Is very nice to know that you spent valuable time with your beautiful family.It would be nice to see you again!

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are excellent , Food is Good
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Michel, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall Good but should decrease the Marketing harassment for Excursions and VIP Club membership.
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Pamela, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Sorry for the inconveniences with Infinity Club. We hope to see you again!

4/10 Poor

Mauro, Miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El Hotel esta fuera de mantenimiento desde hace anos, las piscinas sucias con demasiado cloro, despues de las 8 de la noche el hotel esta muerto, la comida no tan buena como en otros hoteles de la zona, en la recepción del hotel hay varias personas esperándote para supuestamente decirte todo sobre el hotel, pero en realidad están para enrolarte en su propia agencia de viajes, te hacen pasar por hasta 5 vendedores, y desayunar con uno de ellos, una perdida de tiempo, toda la manana, no vuelvo a ese hotel aunque sea gratis.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Coordinadora de Social Media on 22 Apr 2024
Hola Mauro, gracias por tu comentario. Lamentamos no haber cumplido con tus expectativas en esta ocasión, tomamos nota de tus observaciones para la realización de mejoras. Saludos

8/10 Good

Wanderson Gradin, Leominster

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a good time , the room was amazing view, the food was excellent, so good , the only thing I did not liked was the water to fill it up the jacuzzi , the color of the water was weird , but everything else’s was wonderful staying.
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Wanderson, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

8/10 Good

Rajshekhar

Travelled with family and small children
Liked: Cleanliness, staff & service
The bathrooms don’t have exhaust. It was suffocating if you spent more than 5 mins there. Also toilets exhaust was not strong enough to remove the odour. The refrigerator was not refilled everyday.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve!

10/10 Excellent

Cody

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing staff and the hotel and beach is nothing to ignore. For families or couples it really doesn't matter it is such an amazing hotel and the staff is absolutely 10/10. Ive traveled quite a lot and this was by far the best resort ive been too
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Cody, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great variety for food and amenities
Stayed 3 nights in Apr 2024

8/10 Good

Karoline

Stayed 4 nights in Apr 2024

4/10 Poor

Rheanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was a disaster. The moment we arrived at the hotel it was clear that the pictures do not match the reality. The facility was under very loud construction and it was raining, open, moist and very hot and humid. When we got into our room the floor was literally wet from moisture in the room and it smelled like mold and mildew. I spoke to the front desk and the sent someone up who sprayed the room with some room spray and wanted $20 for a tip. We moved rooms around 10:30 that night after a 12 hour travel day and just wanted to sleep. The room they moved us too definitely smelt better but having to have 2 roll away beds within a room that also had a hot tub in it, was quite uncomfortable as it was hard to move about the space. Also, we had a spill on our bed (which happens with kids) and it took until 10:30 again to get a set of bedding to replace it and they didn’t even bother to bring up or put on a fitted sheet or mattress protector. Also expecting a tip. They only have $20’s in the ATM and they won’t break bills at the resort so you feel like you’re handing out $20’s left and right. I also thought the food was awful. Nothing that we ate was warm and we felt like the options for room service and restaurants were very limited. The restaurants took over an hour and the service was not great. We expected so much more from an all inclusive. The weather was awful with no indoor activities, they cut off water activities very early, and the pools are freezing.
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 20 Apr 2024
Hi Rheanna, thank you for choosing us and for taking the time to review us. I have read your comments and I am sorry for the inconvenience; it seems that it was a very frustrating experience. It is important for us to know the details of your stay so we can provide follow-up in the corresponding areas and make changes to improve. I'm sorry that my colleagues have asked for a tip for a service that they are required to provide because they receive a salary. I'm also sorry for the waiting times. Like you, I noticed that the rain hindered the operation, and in one way or another, an attempt was made to address all the details, but the staff may have been insufficient. If there is anything we can do to change your perception, I am eager to hear from you. Warm regards.

10/10 Excellent

Enrique Alvarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Roms are smoll
Stayed 7 nights in Apr 2024
Response from Citlali Santos - Coordinación de RRSS on 20 Apr 2024
Hola Enrique, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future.

6/10 Okay

Edward

Travelled with partner
Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 18 Apr 2024
Edward, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

10/10 Excellent

Cameron Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience, would love to come back! Food was amazing never disappointed
Stayed 6 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 17 Apr 2024
Hi Cameron, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

2/10 Terrible

Irma

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 17 Apr 2024
Irma, we want to express our gratitude for taking the time to leave us your feedback. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

6/10 Okay

Jean

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was a pretty typical all inclusive resort. Food was pretty bland. Fruit bar was great, always tasty and good quality. The pool buffet was terrible. Burgers didn't look like real meat and buns had a musty smell. Coffee from the cactus was excellent... If you don't tip they will just reuse the grounds tho. The beach was very nice. They really try push everyone to purchase their infinity club... Waiting at the check in to get you booked in for an infinity appt. Not worth it. We had a good trip!
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 16 Apr 2024
Hi Jean, thank you to evaluated us and wrrite a review. I'm sorry for the experienced with Infinity Club and the perception that you had about tips. In the other aspects we are glad to know thaht you had a good trip. Regards!

8/10 Good

DENNIS

Travelled with family
Liked: Staff & service
Need upgrade on the bathroom shower area since the shower door is hard to open. The staffs in the gift shop near buffet area need to have better attitude, not inpatient with poker faces, toward customers. Dinning also is very limited and probably need to add different style of restaurant in the facility.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Dennis, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Hoping to have the opportunity to welcome you again in the future.

8/10 Good

Carlos Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Coordinación de RRSS on 20 Apr 2024
Buen día Carlos, gracias por elegirnos, es maravilloso saber que en general disfrutó de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

8/10 Good

Cubitt Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Citlali Santos - Social Media Coordinator on 16 Apr 2024
Hi Cubitt, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

6/10 Okay

Claudio Solis

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 16 Apr 2024
Hi Claudio, We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve!

8/10 Good

Brett

Travelled with partner
Liked: Staff & service
.
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hi Brett, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

8/10 Good

Zeiad, Temple Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
They need to update their rooms it’s pretty old and the bathroom showers and room furniture is old . Great service but room service stops at 10:30 pm And the worst part of this kids family resort is that they close all the kids pools and areas at 6 pm. So your kids will be board with nothing to do .
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hey Zeiad, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

8/10 Good

Shadi Shukri Marie

Travelled with family and small children
Liked: Cleanliness, staff & service
I liked friendliness of staff and some of the evenings events on the program and the pool . But the beach can be in a better condition, also the way they give towels at pool in my opinion should be better instead of having to give cards every time getting towels , sometimes at 7 am or 8pm no one is there to get towels from
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hi Shadi, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We note your suggestions to improve our service. We hope to see you again!

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Miguel, we appreciate the time that you have invested on writing an overview of your stay with us. We look forward to having the pleasure of hosting you again in the near future. Warm regards!

10/10 Excellent

Badr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hi Badr, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

4/10 Poor

Anil

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was outdated and too much construction and debris everywhere flying. I'll start with the dining! Food was terrible only two restaurants had decent food and long wait times. Limited breakfast and lunch options compared to other resorts I've stayed at. Kids area was way below expectations from what it shows in the pictures. Entertainment was small room but really loud my kid could barely sit in there and I saw lots of kids covering their ears up. Rooms were dirty and outdated and just didn't feel like home. Only positive thing was beach and water were clean! Lastly, the guys in the red shirts trying to book activities and excursions were really shady! Stay away from them and do your research!
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 13 Apr 2024
Hello Anil, I send you a cordial greeting. I'm sorry for the inconvenience caused by the maintenance work in the lobby, it is a process that we recently started and that will end in May, with the aim of providing better service and meeting guest expectations. We hope to see you again and that you can appreciate the improvements. Thank you.

6/10 Okay

Melissa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Liked that it was kid friendly. Not many options to dine, food was ok. Staff was somewhat helpful.
Stayed 3 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 12 Apr 2024
Hi Melissa, we have options to dinners for example Florencia, Bin Ben, Lighthouse, Samurai and Manhattan Restaurants, also room service. Thank you for your visit and review. See you!

10/10 Excellent

Jaeyoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 11 Apr 2024
Hi Jaeyoon, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

2/10 Terrible

Joel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are outdated, staff is rude and not welcoming. Pool is outdated,
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 10 Apr 2024
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Regarding your comments, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

6/10 Okay

leticia Aarielle

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
We enjoyed most of our time outside the property. Downtown isn’t far, metro bus in front of property and it’s safe. Management did not accommodate my child’s bday request. They agreed prior to our arrival but did nothing the day off. Good thing we had a lot of excursion line up. The only mexican restaurant on the property was closed the whole long week.
Stayed 3 nights in Feb 2024
Response from Citlali Santos - Social Media Coordinator on 10 Apr 2024
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Regarding your comments, sorry for the inconvenience about birthday, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien para ir en familia
Stayed 6 nights in Apr 2024
Response from Citlali Santos - Coordinación de RRSS on 10 Apr 2024
Gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

8/10 Good

HARDIK Bakulkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good, food options could be better than right now. Overall good stay but needs to improve food quality and choices. Thanks for hospitality.
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 9 Apr 2024
Dear Hardik, we appreciate the time that you have invested on writing an overview of your stay with us. Hoping to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.