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"Very depressing decorations and too dark"

"I will start off and say that the staff are super lovely at this hotel, really friendly and approachable. I have visited in the past and always remembered that the staff were helpful. However, unfortunately me and my partner did not have a great stay this time round. Our room was super small, although we did have a slight window which made a difference. The bathroom had stains on the floor and the shower and toilet slightly flooded, potentially something wrong with the drains? Our bed was super firm and we have both woken up with sore backs due to it. It felt as if we were sleeping on a hard floor. Some loud customers were slamming doors in the early hours of the morning which also woke us up. I booked this for my partners birthday and we had a really great time but sadly I am not too sure if we will return mainly due to how uncomfortable the bed was! Again, I want to highlight that the staff who work at this hotel are great and super friendly so such a shame about our stay. "

"I can't fault this hotel or the staff we met. We had a great night's sleep in a very comfortable bed. Lovely touches like a mini bar with complimentary soft drinks. It is in a central location, and apart from the fact it doesn't have a car park it is an ideal place to stay. A special shout out to Jenny at reception who went out of her way to be helpful."

"Very long distances to the rooms. All vehicle chargers broken. Overcrowded, especially at breakfast. Breakfast bacon hard and turned over on itself and cemented to itself. £35 steak tough - no information about how many days hung. Small bowls for cereal, small glasses for orange juice. Good variety of cereals at breakfast. Dining areas always very noisy - loud guffaws and very loud conversations. Guests at dinner in Bermuda shorts. Parking too far away from reception. Staff always helpful. Rooms lovely - large and well designed. Good design throughout hotel, especially pottery."

"Great location, Great staff and lobby areas, Rooms were great, bathrooms a little tired. Pool area needed a lot of attention, the steam room was totally out of action and the fact there was a daily parking charge on top of the room charge was disapointing."

"Love this hotel. Great location and great service"

"On arrival were greeted by a friendly man on reception and check in was smooth. We were in room 105. The room was cleaned to a satisfactory level. A couple of hairs were found on the pillow cases. The bathroom was clean but the quality of the toilet roll was the worst I’ve ever experienced. The only real issue we had with the room was the mattress. It needs throwing away and replacing. There was a huge dip in the middle of the mattress and as a heavily pregnant woman, I couldn’t get comfortable and had an awful nights sleep. Breakfast was a very basic continental breakfast but it served its purpose and filled a hole! I would return here, however I would make sure to inspect the mattress before bedtime in order to be able to speak to reception before it’s too late. And I would take my own toilet roll!"

"We arrived and got put in a small room where the windows wouldn’t open and the camp bed for our daughter was broken, but after a disappointing start we were moved into a much nicer room with the staff being very lovely about it. The rest of the stay was wonderful, it’s a short stroll into Bath Centre, the spa whilst very busy and cramped at times was nicer when it was quieter, the breakfast room was quite special although the fruit selection could have been a bit broader the hot breakfast was delicious. The grounds are peaceful and beautiful, all in all we had a very nice stay and would definitely stay again."

"Lovely hotel in a good location. Parking at Charlotte street was easily pre paid online. Rooms were huge with comfortable beds and a great shower and were very quiet. Would have liked bottled water in addition to the teas and coffees supplied but it’s a minor point. Pool was fab, we had it all to ourselves! Good breakfast with a cold self serve buffet then an excellent choice of hot food to order along with cappuccinos, lattes etc. Staff were very welcoming and friendly. Would definitely visit again."