Caldwell Holidays from £940

Found hairs on “new soap” and smoke detector was covered with plastic bag. Could’ve been accident but housekeeping should be checking things esp smoke detectors Just felt less confident in general after that.

Excellent staff, clean room, fantastic onsite restaurants.

My stay at Hotel Riu in Times Square was nothing short of fantastic! The location couldn't be better, situated right in the heart of the bustling Times Square and Restaurant Row. It's the perfect base for exploring the city, with easy access to numerous attractions, shops, and dining options. The staff at Hotel Riu were incredibly friendly and accommodating. From check-in to check-out, every interaction was pleasant, and they were always willing to assist with any request. Their warmth and professionalism added a personal touch to my experience. The rooms were well-appointed, spacious, and clean, providing a cozy retreat after a busy day in the city. The modern decor blended perfectly with the vibrant atmosphere outside. Service throughout the hotel was impeccable, with prompt responses to any needs and a welcoming ambiance that made me feel right at home. Overall, I highly recommend Hotel Riu for anyone looking to enjoy the energy of Times Square while experiencing top-notch hospitality. I would definitely stay there again during my next trip to NYC!

Overall, had a good time and good price. My only peeves were that there was only one water fountain in the entire building which was broken and when I let the front desk person know they responded with "go buy water"... The elevators took a very long time and was always packed, to the point that we walked up 10 flights of stairs and it was faster. However, the location was amazing and the hotel was clean and service was direct.

Nice hotel and great location