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Reviews of Hotel Maya Balam

2.5 out of 5
Hotel Maya Balam
Calle Xpujil #10 Entre, Silvituk y Av. Calakmul, Calakmul, CAM

Reviews

8.2

Very good

Rating 10 - Excellent. 182 out of 540 reviews" "
Rating 8 - Good. 252 out of 540 reviews" "
Rating 6 - Okay. 74 out of 540 reviews" "
Rating 4 - Poor. 25 out of 540 reviews" "
Rating 2 - Terrible. 7 out of 540 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Travelled with group
Disliked: Amenities
No water in the morning. Mattress was uncomfortable. Holes in towels. Very basic set up.
Stayed 1 night in Mar 2024

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
Okay place to stay in the area.
It was a good enough place to stay two nigts for the activities we did around the area.
Stayed 1 night in Feb 2024

6/10 Okay

Normand

Travelled with partner
Liked: Staff & service, property conditions & facilities
The lady at front desk told me kitchen open at 5:30 am. But did not open til 7:00am. We had a tour book at 7:00am for Calacmul. No breakfest.....
Stayed 2 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a good location for visiting Bacalar and it's easy to walk to the center of town. The rooms and facilities are clean, the breakfast is okay and the view from the pool on the roof is beautiful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dennise, Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Maya Balam on 6 Sept 2023
Gracias por sus comentarios.

8/10 Good

Dave, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a great place to stay for the area. Just wish they'd update/improve the wifi, it's pretty much useless.
Stayed 1 night in Aug 2023
Response from Hotel Maya Balam on 14 Aug 2023
Gracias por sus comentarios.

6/10 Okay

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We arrived at our room, the beds were not made, we didn't have towels, the staff was notified and they were quick to fix this. In one of the rooms, the TV didn't work. The location is ok to some archeological sites, it is an average stay. We had breakfast the next morning and the options were nice.
Stayed 1 night in Jul 2023
Response from Hotel Maya Balam on 14 Aug 2023
Gracias por sus comentarios y lamentamos los inconvenientes durante su estadía.

8/10 Good

James

Travelled with group
Liked: Cleanliness
Hotel was adequate. Rooster next door was anoying at 3:00 AM but thats what roosters do. Service was friendly. Cosidering location, probably as good as it gets.
Stayed 2 nights in Feb 2023
Response from Hotel Maya Balam on 9 Mar 2023
Thank you for your comments.

8/10 Good

Dave, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good from a archeological sites location. The wifi was horrendous. If you didn't have cell coverage you'd be hooped. Overall the place was OK, staff was great, just cruddy wifi.
Response from Hotel Maya Balam on 15 Dec 2022
¡Gracias por sus comentarios!

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a great deal of wood in the rooms. Adjacent to the hotel was a nice restaurant. The room was well refreshed and included AC. The office was great to help with taxis. On site laundry service. The secluded area was pleasant and pretty. There is a serene ruin in walking distance. Caring staff at hotel and restaurant.
Stayed 4 nights in Nov 2022
Response from Hotel Maya Balam on 23 Nov 2022
Thank you for your comments!

8/10 Good

alexander

Stayed 1 night in Aug 2022
Response from Hotel Maya Balam on 23 Aug 2022
Gracias por sus comentarios.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness
Nevermind the wifi (keeps shutting off)
Nice calm area,far from the stores and restaurants. There's a restaurant on site. I ordered 2 hamburgers and two cokes and they said they didn't have change for a 500 so I ordered two bacon hot dogs as well. I asked them if it'll be ready in about 15-20 minutes,the time it usually takes me to shower. They said 30, no problem. I come out of my room 30 minutes later and they haven't even started cooking my order. 45 minutes pass an no food, it wasn't til the hour or so that my food came out. And the burgers were cold. Long story short avoid the hotel restaurant 1 out of 5 star
Stayed 1 night in Jul 2022
Response from Hotel Maya Balam on 15 Jul 2022
Gracias por sus comentarios.

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is okay. There are better options but they were all booked. It was still good. Parking is limited, about 6-7 cars fit, unless they have a bigger parking I didn’t see. Breakfast is okay. It is close to the main road, which leads to Xpujil centro, and also close to Becan, Xpuhil and Chicanna sites, and about 1-2 hour drive from Calakmul site main entrance. We had a nice stay here except for one thing: there was no hot water. Hot water only lasted about 1 minute and then there was nothing, no water at all, unless you use freezing water. I contacted the staff and they say to give it some time and it will come out. It never came out and we had to take showers with cold water! They need to fix this. Other than that, it is a good stay if you want to see the ruins nearby.
Stayed 2 nights in Feb 2022
Response from Hotel Maya Balam on 16 May 2022
Thank you for your comments.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice staff and good room, but breakfast you have to paid and it is very slow to be served.
Stayed 1 night in Jan 2022
Response from Hotel Maya Balam on 21 Jan 2022
Thank you for your comments.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel with some nice touches. The room design was a little awkward with a wardrobe in a blind corner that was hard to access. Bathroom doorway lacked clearance for anyone over 6'1''. Neighbourhood roosters crowed most of the night and sheep added their music in the late afternoon. Being a farmboy, I enjoyed the sounds but others may not. Secure parking onsite. Good value for money. I would like to return.
Stayed 1 night in Jan 2022
Response from Hotel Maya Balam on 13 Jan 2022
Gracias por su comentarios.

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable little hotel
This is a modest little hotel with all amenities needed for a comfortable short stay. The AC is COLD (yay!) and the rooms are clean. There is also a palapa in the property that serves breakfast starting at 7am if I remember correctly.
Stayed 1 night in Nov 2021
Response from Hotel Maya Balam on 1 Dec 2021
Thank you for your comments!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in this hotel so that we could visit Calakmul. The hotel has A/C which is really needed. The staff is friendly and helpful. This is a fairly basic hotel. Good for the night.
Stayed 1 night in Jul 2021
Response from Maya Balam Hotel on 26 Jul 2021
Thank you for your comments!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, super clean, good place for rest and go to Calakmul next day.
Stayed 1 night in May 2021
Response from Hotel Maya Balam on 31 May 2021
Thank you for your comments!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice room with good air conditioning. Near center of Xpujil. The highlight for us was the excellent kitchen and tasty local cuisine. Delicious and clearly made fresh. All prices were very economical both for hotel and restaurant.
Stayed 1 night in Apr 2021
Response from Hotel Maya Balam on 26 Apr 2021
We appreciate your kind comments and thank you for stayed with us!

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2020

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in town
We enjoyed our 3 night stay at the hotel, the restaurant was great, the front desk was helpful, good security guard. Close to the town and other attractions. Wifi was not great, but it may not be heir fault entirely.
Stayed 1 night in Mar 2020
Response from Maya on 30 Mar 2020
Muchas gracias por su prefencia. Fuen un placer atenderles en el hotel. Feliz viaje

8/10 Good

Verified traveller

Liked: Cleanliness
Room was updated w improvements. It was quiet & away from the busy street. Nice flat screen TV. Only there was a smell of sewer, not always hot water, no free coffee & no one spoke English. Therefore it was difficult to decider breakfast time, area sightseeing or restaurant recommendations.
Stayed 2 nights in Feb 2020
Response from Buen día on 26 Feb 2020
Muchas gracias.

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Roosters all night
Awakened by roosters most of the night and then greeted by a flock of chickens outside our door the next morning. Shower was just a tad above cool. It appeared that they were remodeling their on-site restaurant. (Jan 2020)
Stayed 2 nights in Jan 2020

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel
Stayed 1 night in Dec 2019
Response from Hotel Maya Balam on 12 Jan 2020
Muchas gracias por su visita. Esperamos recibirlos con nosotros pronto.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights
Fine spot - food service is slow but very good It’s almost the only place in town with western standards WiFi is not so good
Stayed 2 nights in Nov 2019

4/10 Poor

Daniel, Pembroke Pines, Florida

Travelled with family and small children
Liked: Cleanliness
Overall was Ok. The restaurant though empty, the food was prepared at the moment you asked for it and of very good quality. What annoyed me very much was the air conditioning. It was off in the wee hours of the morning and the heat woke me up! They have a system to shut them down after a few hours.
Stayed 1 night in Nov 2019

8/10 Good

Timothy, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super friendly. Although free parking is not listed, there was an outdoor spot to park. On the negative side the wifi cut out a lot and when it was working it was super slow.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice older unique hotel with its own restaurant. The staff that we talked to were nice and friendly.
Stayed 1 night in Sep 2019

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maya Balam
Maya Balam was clean and comfortable so I had no issues with that. The hotel is a couple blocks off the main strip so it's a little quieter that other hotels in the area, The bed was comfortable (I had a king size), room was air conditioned, TV, clean bathroom etc. The food was pretty good. One problem is that the internet was very hit or miss. If you were lucky enough to get access, don't get too comfortable because the connection would end. Sometimes, there are no English-speaking staff around. While I think the Hotel was a good value for the price I paid, the biggest problem I had was when I discovered that someone on staff had been in my luggage and stole some money I had there. It really bothered me because I liked the hotel, but when staff don't respect the guests, that creates a serious problem.
Stayed 4 nights in Jul 2019
Response from respuesta on 21 Aug 2019
Thanks for your good comments, help us strive to provide a better service, as for the theft, it would have been better to report it at the time of realizing it to clarify the problem.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Ruth V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
A better than average Mexican hotel in a scruffy little town. Everything worked, so no complaints.
Stayed 2 nights in Mar 2019

8/10 Good

Pradeep

Liked: Cleanliness, room comfort
Ok for short stsy
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonably quiet, nice staff. The person at the front desk apologized for the slow internet, even though that’s an issue in all of the region
Stayed 1 night in Mar 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the amenities that make for a nice little hotel.
Stayed 1 night in Feb 2019

8/10 Good

Barb, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This basic hotel is clean and well kept. Hot shower, plenty of towels - including the elusive facecloth - satellite TV and convenient parking, made this hotel the perfect stop over to visit Calakamul and other nearby sites.
Stayed 2 nights in Jan 2019
Response from maya balam on 1 Feb 2019
Thank you for choosing Hotel Maya Balam Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Maya Balam on 23 Jan 2019
Gracias por preferir Hotel Maya Balam

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel has three stars only in a very dark night and if you believe motel 6 has five.
Stayed 1 night in Jan 2019
Response from Maya Balam on 9 Jan 2019
Thank you for choosing Hotel Maya Balam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Maya Balam on 9 Jan 2019
gracias por su comentario saludos cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were met by a very nice lady at reception who gave us great advice regarding visiting the local ruins. The rooms were very affordable for what we got and the onsite restaurant was excellent too. Be aware that there is a 1 hour time difference from Quintana Roo to Campeche state (Xpujil).
Stayed 1 night in Jan 2019
Response from MAYA BALAM on 5 Jan 2019
Thank you very much for your comment and for prefering Hotel Maya Balam Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Clean, comfortable rooms with comfortable beds. Good AC and glorious hot water. Attached restaurant is open 6am-10pm and will make a packed lunch for you. They made empanadas for us to take on a day trip to the ruins and it was perfect (cooler recommended). This hotel absolutely can’t be beat for the price! We were very happy here.
Stayed 2 nights in Dec 2018
Response from maya balam on 2 Jan 2019
Hello Thank you very much for choosing Hotel Maya Balam Best regards

8/10 Good

Dulciane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from MAYA BALAM on 29 Dec 2018
GRACIAS POR SU PREFERENCIA SALUDOS CORDIALES

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the main highway so it's quiet. The restaurant has an interesting menu. Room is spacious and clean
Stayed 1 night in Dec 2018
Response from maya balam on 11 Dec 2018
Thank you for choosing Hotel Maya Balam Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness
the staff was very helpful. The rooms were pleasant and clean. There were not enough towels.
Stayed 1 night in Nov 2018
Response from Maya Balam on 20 Nov 2018
Thank you for your comment we will take it into account. Thank you for choosing Hotel Maya Balam Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from maya balam on 18 Dec 2018
We appreciate your comment, we have it in mind Thank you for choosing Hotel Maya Balam. Best regards

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Calakmul day trip
The accomodation was clean, close and quite allowing conveniant access to the local sites. The beds were past there best before date and a/c stopped workin on the last night. No problem for us. If you expect 5 star accomodation there is none in this town and I would suggest visiting other ruins beside Calakmul that may meet your needs. The food in the attached restaurant was good and others are a close walk away. We used our Telcel data as the wifi was very slow. We noted that Telcel only worked near the townsite. We only found one person in the town who could speak English who operated the La Tbjita restaurant. None at the hotel spoke English so the Google translation app will be important.
Stayed 1 night in Oct 2018
Response from maya balam on 5 Nov 2018
thank you for staying with us Your comment is valuable. Best regards

10/10 Excellent

vivian a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for birding and the birds in the trees at the hotel were great.
Stayed 2 nights in Oct 2018
Response from maya balam on 30 Oct 2018
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend - Great service & price
Not only is price great for what you get, but service is outstanding. Gustavo, who what our server during meals every day, was amazing, as were the two ladies who helped us at the front desk with our different questions.
Stayed 2 nights in Oct 2018
Response from maya balam on 30 Oct 2018
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely large room, nice place for breakfast. Good restaurants around.
Stayed 1 night in Sep 2018
Response from Maya Balam on 22 Sept 2018
Thanks for staying with us! Your opinion is very important to us.