Ratings based on 290 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Not the best but comfortable

Posted 19-Feb-2017
We booked a Nike view room and we were given a low floor room with a tree blocking the view, the hotel changed the room without fuss after I complained but it is not a good way to start with a room that did not match description. Staff were friendly and helpful. Dining is limited. I could hear noise from outside the room.
3out of 5
Recommended
for Everyone
by A verified traveller from Al

Good location but less than 5-star level

Posted 18-Feb-2017
Had troubles with safety box and fridge, lack of good maintenance. Amenities were limited. Long check in time. Location is great. Staff is helpful. Price is reasonable. Executive lounge is good.
Comment from Hotel Management
23-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr. Sultan, Thank you for taking the time to share your valuable feedback. We are glad to hear that you have enjoyed your stay at our hotel especially the staff services, executive lounge and the location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5out of 5
Recommended
for Everyone
by A verified traveller from Antalya, Turkey

Beautiful new hotel - ALL staff spoke English

Posted 11-Feb-2017
Pros: Please see notes above.
The hotel redefines luxury. All the staff spoke English and was always around to answer questions or help in any way. The spa services were world class. The food in the restaurants was always first class. The sushi in the Jazz Bar was a special delight for me. I can't say one negative about the hotel. However, it is located far away from any services. As I was travelling alone, any time I was left on my own by my private Tour Guide I could not leave the hotel. Something as simple as buying a bottle of water from a market was impossible.
Comment from Hotel Management
14-Feb-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services, spa facilities and food quality. Moreover, it is our honour that the Jazz Bar met your expectations. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm Regards, Kempinski Nile Hotel Cairo
4out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Canada

Clean comfy bed, shower water pressure was weak

Posted 06-Feb-2017
Pros: Very helpful staff, excellent restaurants, proximity to many down town Cairo sites.
Did not use many of the excellent facilities available, only draw back was the expensive taxi fees, compared to local taxi fares, more than 10 times
Comment from Hotel Management
06-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to share your valuable feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and our restaurants. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2017
Excellent hotel, Experienced stuff, nice place to stay in.
Comment from Hotel Management
06-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to share your valuable feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3out of 5
Recommended
for Everyone
by A verified traveller from UK

Great location

Posted 01-Feb-2017
Pros: Location and staff.
Cons: Room service requires a deposit which can be a frustration.
Location: Tahir Square and Museum of Antiquities within easy reach 15 mins walk.
Good location In Garden City with wonderful views of the Nile from the roof top
Comment from Hotel Management
02-Feb-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr. Max, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and the location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3out of 5
Recommended
for Everyone
by A verified traveller

nice hotel for family

Posted 29-Jan-2017
Pros: quite
good but too much delay in room service when u order during night
Comment from Hotel Management
30-Jan-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to share your valuable feedback. We are glad to hear that you have enjoyed your stay at our hotel. We will make sure to deliver your comments to our concerned departments and all the team and they will look into performing better in this areas as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3out of 5
by A verified traveller from Riyadh

Posted 26-Jan-2017
The hotel was a small almost 3 star hotel with limited lounges and reception. The area where the hotel located was centralized and near British and US embassies apart from that it is a hotel located in the center of old Cairo in one of the luxury neighbouhoods.
Comment from Hotel Management
29-Jan-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr. Bandar, Thank you for taking the time to write this kind review. We are delighted to hear that you have enjoyed your stay at the hotel. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5out of 5
Recommended
for Everyone
by A verified traveller from Berlin

Great hotel in the center of Cairo

Posted 25-Jan-2017
Awesome hotel in the center of Cairo, right on the river. Attentive staff, spacious room and close to everything!
Comment from Hotel Management
29-Jan-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review. We are delighted to hear that you have enjoyed your stay at the hotel especially the staff services, room facilities and the location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with best nile view

Posted 10-Jan-2017
I loved the nile view in this hotel, quiet hotel with super friendly staff
Comment from Hotel Management
10-Jan-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and the location, which is considered to be one of the best Nile view in the city. Thank you for the motivational feedback, we will make sure to deliver your comments to the concerned department and all the team. We hope to serve you again in the near future. Warm regards, Kempinski Nile Hotel Cairo