Ratings based on 295 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from canada

Nice hotel near cllean and high end area

Posted 27-Mar-2017
Clean new hotel located in high end area friendly staff
5out of 5
Recommended
for Everyone
by A verified traveller

Central location and excellent service

Posted 22-Mar-2017
Lovely hotel looking over the Nile in a central location very good service friendly staff and would recommend to my friends going to visit Cairo.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on the nile

Posted 28-Feb-2017
Pros: Room and staff
Location: Location is great.
The building is more than 100 years old, but recently renovated to a 5 star experience. Breakfast was the best part of the day where you see the nile and its great panorama. My room faced Garden City, not much to look at. However I enjoyed beer while sitting on the balcony. For the money it is a great place to stay: clean, very safe and best of all- great staff.
Comment from Hotel Management
28-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the breakfast buffet, hotel cleanliness, staff services and location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Not the best but comfortable

Posted 19-Feb-2017
We booked a Nike view room and we were given a low floor room with a tree blocking the view, the hotel changed the room without fuss after I complained but it is not a good way to start with a room that did not match description. Staff were friendly and helpful. Dining is limited. I could hear noise from outside the room.
Comment from Hotel Management
23-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr. Daniel, Thank you for taking the time to write this kind review, we appreciate your feedback. We are glad to hear that you have enjoyed your stay at our hotel especially the staff services. Kindly accept our apology for any inconvenience that occurred. We will notify the problem with our operations staff and they will look into performing better in this area, since we constantly aim to provide excellent service and it is unacceptable to hear that you were unhappy with your experience. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3out of 5
Recommended
for Everyone
by A verified traveller from Al

Good location but less than 5-star level

Posted 18-Feb-2017
Had troubles with safety box and fridge, lack of good maintenance. Amenities were limited. Long check in time. Location is great. Staff is helpful. Price is reasonable. Executive lounge is good.
Comment from Hotel Management
23-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr. Sultan, Thank you for taking the time to share your valuable feedback. We are glad to hear that you have enjoyed your stay at our hotel especially the staff services, executive lounge and the location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5out of 5
Recommended
for Everyone
by A verified traveller from Antalya, Turkey

Beautiful new hotel - ALL staff spoke English

Posted 11-Feb-2017
Pros: Please see notes above.
The hotel redefines luxury. All the staff spoke English and was always around to answer questions or help in any way. The spa services were world class. The food in the restaurants was always first class. The sushi in the Jazz Bar was a special delight for me. I can't say one negative about the hotel. However, it is located far away from any services. As I was travelling alone, any time I was left on my own by my private Tour Guide I could not leave the hotel. Something as simple as buying a bottle of water from a market was impossible.
Comment from Hotel Management
14-Feb-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services, spa facilities and food quality. Moreover, it is our honour that the Jazz Bar met your expectations. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm Regards, Kempinski Nile Hotel Cairo
4out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Canada

Clean comfy bed, shower water pressure was weak

Posted 06-Feb-2017
Pros: Very helpful staff, excellent restaurants, proximity to many down town Cairo sites.
Did not use many of the excellent facilities available, only draw back was the expensive taxi fees, compared to local taxi fares, more than 10 times
Comment from Hotel Management
06-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to share your valuable feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and our restaurants. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2017
Excellent hotel, Experienced stuff, nice place to stay in.
Comment from Hotel Management
06-Feb-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to share your valuable feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3out of 5
Recommended
for Everyone
by A verified traveller from UK

Great location

Posted 01-Feb-2017
Pros: Location and staff.
Cons: Room service requires a deposit which can be a frustration.
Location: Tahir Square and Museum of Antiquities within easy reach 15 mins walk.
Good location In Garden City with wonderful views of the Nile from the roof top
Comment from Hotel Management
02-Feb-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr. Max, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and the location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3out of 5
Recommended
for Everyone
by A verified traveller

nice hotel for family

Posted 29-Jan-2017
Pros: quite
good but too much delay in room service when u order during night
Comment from Hotel Management
30-Jan-2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to share your valuable feedback. We are glad to hear that you have enjoyed your stay at our hotel. We will make sure to deliver your comments to our concerned departments and all the team and they will look into performing better in this areas as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo