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Reviews of Umami Hotel - Adults Only

3.5 out of 5
Umami Hotel - Adults Only
Calle 219A, Cahuita, Limon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 249 out of 340 reviews" "
Rating 8 - Good. 64 out of 340 reviews" "
Rating 6 - Okay. 18 out of 340 reviews" "
Rating 4 - Poor. 6 out of 340 reviews" "
Rating 2 - Terrible. 3 out of 340 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful upscale property in a quiet area! Had an amazing time here. Highly recomended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a marvelous stay. Nice property, excellent breakfasts bed and services. Front desk staff Marisol and Rodneys’ kind care was mirrored by the rest of the staff.
Stayed 2 nights in Apr 2024

8/10 Good

Edward, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and nice hotel: amazing breakfast also walkable; few inside repairs need to made but nothing especial, good place for rest
Stayed 2 nights in Apr 2024

10/10 Excellent

jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Has everything you need for a fabulous holiday.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steffi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely gorgeous and amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I will go back!
Stayed 3 nights in Mar 2024
Response from Marisol on 26 Mar 2024
Thank you so much sir. Hope to see you soon :)

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from M on 24 Mar 2024
Thank you!

10/10 Excellent

Zachary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with not many rooms, so there was a nice personal feel to everything. The rooms were beautiful, and the pool was a great place to hang out. Everyone working there was so friendly and helpful. Definitely recommend this hotel if you’re in Puerto Viejo!
Stayed 3 nights in Mar 2024
Response from Marisol on 18 Mar 2024
Thank you so much for taking the time to appreciate our work. It really relevant to us that our guests can have a good experience in our beloved Puerto Viejo.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property greeting by the manager and all staff was extremely warm great stay! Breakfast was excellent and welcome drink was very thoughtful! Thank you
Stayed 1 night in Feb 2024
Response from Raymundo Rumie general manager on 5 Mar 2024
Thank you for your comments, we are happy that your stay exceeded your expectations, we hope to see you again at hotel umami

8/10 Good

Babis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , good breakfast, peaceful
Stayed 3 nights in Jan 2024
Response from Raymundo Rumie general manager on 5 Feb 2024
Thank you for your comments, we are happy that your stay exceeded your expectations, we hope to see you again at hotel umami

10/10 Excellent

Hamidreza

Travelled with family
This property is a cozy, clean and beautiful place with amazing management and staff , they make sure they give you the best service and they are kind and friendly ,
Stayed 3 nights in Jan 2024
Response from Marisol on 24 Jan 2024
Thank you so much for your review.We do appreciate it.Hope you have the change to come back someday :)

10/10 Excellent

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Raymundo Rumie general manager on 24 Jan 2024
Thank you for your comments, we are happy that your stay exceeded your expectations, we hope to see you again at hotel umami

10/10 Excellent

Nicol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appears as advertised. Lovely, inviting, and clean. Breakfast was great!
Stayed 3 nights in Dec 2023
Response from Raymundo Rumie general manager on 24 Jan 2024
Thank you for your comments, we are happy that your stay exceeded your expectations, we hope to see you again at hotel umami

10/10 Excellent

Manish

Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Raymundo Rumie general manager on 24 Jan 2024
Thank you for your comments, we are happy that your stay exceeded your expectations, we hope to see you again at hotel umami

10/10 Excellent

Imelda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raymundo Rumie general manager on 24 Jan 2024
Thank you for your comments, we are happy that your stay exceeded your expectations, we hope to see you again at hotel umami

8/10 Good

Elizabeth, Vancouver

Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful property that’s walking distance to the beach and main strip. No lunch or dinner on site. Get daily housekeeping to get rid of the huge flies that enter the room. Low water pressure. Not much of a noise buffer between rooms.
Stayed 4 nights in Nov 2023

6/10 Okay

Ileia

Liked: Cleanliness, property conditions & facilities
My room wasn’t available until after well after check-in. I sat by the pool in the bar and got bit by a mosquito and was bit again the next morning when by the pool. The only two bites I got in my ten days in Costa Rica and I contracted Dengue. Use bug spray here!!! The hotel is down dark residential streets and not safe for walking. The accommodations were nice but service was lackluster. Not good for a solo traveler.

10/10 Excellent

Lynelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Modern furnishings. Nice large open shower. Air conditioning and large fan. Free access to cold filtered drinking water. Swimming pool nice to cool off in. Small but a real treat. Beautiful plants and foliage on the property
Stayed 1 night in Nov 2023
Response from Direccion Umami hotel on 8 Nov 2023
Good morning, thank you for your comments, we are happy that you enjoyed your stay at our hotel and we hope you return on another occasion.

4/10 Poor

Amy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with my overall stay. The pictures online are very deceiving. The room I booked looked nothing like the room i booked online. Q
Stayed 5 nights in Oct 2023
Response from Direccion Umami hotel on 30 Oct 2023
Hi Amy ,Good morning, in relation to your comment we are very interested and we give it all the importance. As I see in your reservation, your room is a master on the ground floor and not on the upper floor, this was indicated. At check-in they were told that the reservation was made in a master (ground floor). However, at reception they were told that on the first night there was no possibility of moving them to a room on the upper floor and that they could do so the next day, since the room was very quiet, one of the most private and removed from the central area ( because we did not have availability that night) however, you did not request the change, which is why it was considered that you felt satisfiedThank you for staying at our hotel

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying at the Umami Hotel! It was extremely clean. Everything smelled fresh from the linens to the towels. We had an amazing breakfast every morning with fresh fruit and local cuisine. The service was spectacular! The front desk was very helpful for all our needs even ordering dinner from local restaurants to be delivered to the hotel. We had massages during our stay also and they were heavenly. Our time at Umami was quiet and relaxing but a close enough walk to everything we wanted to do. We enjoyed every minute of it!!
Stayed 4 nights in Oct 2023
Response from Direccion Umami hotel on 30 Oct 2023
Hi Charles,Thank you for your comments, we are happy that your stay at hotel umami exceeded your expectations.

10/10 Excellent

ANDRES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and that is walking distance to great restaurants, bars and beach
Stayed 2 nights in Oct 2023
Response from Direccion Umami hotel on 18 Oct 2023
hi Andres ,Thank you for staying with us and we hope that your vacation at our hotel met your expectations.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place!!!
Stayed 7 nights in Sep 2023
Response from Direccion Umami hotel on 18 Oct 2023
Thank you for staying with us and we hope that your vacation at our hotel met your expectations.

6/10 Okay

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
AC Lacking in “ 2 bedroom apartment”
Staff was very nice. The place is nice and quiet. However, not worth paying premium for two bedroom apartment as the living room is NOT air conditioned. Given the oppressive heat it renders this extra space useless. TV is only in living room not the bedrooms so that pretty much means no TV. To make matters worse the bedroom AC units are small and can barely cool the rooms enough to barely sleep comfortably.
Stayed 2 nights in Sep 2023
Response from Direccion Umami hotel on 18 Oct 2023
Hi Efrain Good morning, thank you for staying and choosing our hotel for your vacation. We appreciate the comments and suggestions to improve this aspect that was not to your liking.

10/10 Excellent

Jill

Stayed 5 nights in Sep 2023
Response from Direccion Umami hotel on 18 Oct 2023
Hi Jill Thank you for staying with us and we hope that your vacation at our hotel met your expectations.

8/10 Good

David, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful.
Stayed 2 nights in Sep 2023
Response from Direccion Umami hotel on 30 Oct 2023
hi David ,Thank you for your comments, we are happy that your stay at hotel umami exceeded your expectations.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So-so
The hotel has become dated since the pictures that can be found on hotels.com website. The property overall was not very clean. The rooms however were okay on the cleanliness side. The room we had was spacious. We would not come back, the price is not worth what you get in return. We did however, appreciate the early check in and service for drinks by the pool.
Stayed 2 nights in Sep 2023
Response from Direccion Umami hotel on 30 Oct 2023
Thank you for your comments and we attach great importance to your suggestions.

10/10 Excellent

Judit

Stayed 2 nights in Aug 2023
Response from Direccion Umami hotel on 18 Oct 2023
hi Judith Thank you for staying with us and we hope that your vacation at our hotel met your expectations.

8/10 Good

Alexander

Stayed 4 nights in Aug 2023
Response from Direccion Umami hotel on 18 Oct 2023
Hi Alexander Thank you for staying with us and we hope that your vacation at our hotel met your expectations.

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lovely hotel, rooms really nice and well appointed. Not much storage space. Staff pretty average, not particularly interested. Pool is basically a plunge pool and nothing more. It was too full so skimmers weren't working properly and the sump cover wasn't even attached which is poor Health & Safety. We loved Puerto Viejo most out of our entire stay in Costa Rica. Honestly, if we went again not sure we would go for somewhere with a pool as the beach is so close and so nice. Costa Rica for us was not a chill by the pool kind of holiday but rather a go explore!!
Response from Direccion Umami hotel on 23 Aug 2023
Hi Andy ,Thank you for your comments and suggestions that help us improve.Regarding the issue of the pool skimmers, when it rains too much, they are not able to quickly level the water level, so they reach the limit.As for one of the drain covers, it did come loose and we had to wait 24 hours until the spare part arrived to change it.As you will understand, all the technical material for spare parts must be brought from San Jose because in the area where we are, there are no spare parts warehouses of this type and we regret that it was during your stay.We hope that on another occasion that you visit us that these things do not happen but it is inevitable that they do happen sometimes and we consider that it is not something that has affected you particularly nor did it represent any danger

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel! The staff was great especially Marisol.
Stayed 1 night in Jul 2023
Response from Marisol on 3 Aug 2023
Thank you very much for your comment. It is of great value to us. We are delighted to hear that you had a pleasant stay.Best regards

8/10 Good

Samson

Stayed 3 nights in Jul 2023

10/10 Excellent

Doriahna

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed my stay at Umami Hotel! From the property itself to the wonderful staff that work there. Rodney at the front desk in particular always made any question/request I made a breeze to accomplish. The two ladies that served breakfast were always kind and attentive and the housekeeping ladies were also always sweet and helpful! When I return, I will definitely be staying here again.
Stayed 2 nights in Jul 2023
Response from Marisol on 3 Aug 2023
Thank you very much for your comment. It is of great value to us. We are delighted to hear that you had a pleasant stay.Best regards

10/10 Excellent

Ayanna, Cypress

Liked: Staff & service, property conditions & facilities
I would give 3 extra stars for Tony! He went the extra mile to make sure my stay was perfect. In fact all of the staff was friendly. But Tony was amazing. The room, the facilities, breakfast..all top nitch.
Stayed 1 night in Jun 2023
Response from Frontdesk on 3 Aug 2023
Thank you very much for your comment. It is of great value to us. We are delighted to hear that you had a pleasant stay.Best regards

10/10 Excellent

stephanie L, gainesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful first time visit, beautiful quaint hotel with amazing staff focused on attention to detail for their guests. Perfect getaway location!
Stayed 6 nights in Jun 2023

10/10 Excellent

Joshua

Stayed 1 night in May 2023

10/10 Excellent

Jose De Jesus Nunez

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, staff was friendly and available.
Stayed 4 nights in May 2023
Response from Direccion Umami hotel on 26 May 2023
Thank you for your comments, we are happy that your stay was to your liking, we hope to see you with us again

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet place. Breakfasts are great.
Stayed 3 nights in May 2023
Response from Direccion Umami hotel on 26 May 2023
Thank you for your comments, we are happy that your stay was to your liking, we hope to see you with us again

10/10 Excellent

Gian Carlo

Stayed 2 nights in Apr 2023
Response from Direccion Umami hotel on 26 May 2023
Thank you for your comments, we are happy that your stay was to your liking, we hope to see you with us again

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Direccion Umami hotel on 26 May 2023
Gracias por sus comentarios ,estamos felices que su estadia fue de su completo agrado ,esperamos verlo de nuevo con nosotros

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Direccion Umami hotel on 26 May 2023
Gracias por sus comentarios ,estamos felices que su estadia fue de su completo agrado ,esperamos verlo de nuevo con nosotros

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Excellent AC and breakfast.
Stayed 1 night in Apr 2023
Response from Direccion Umami hotel on 26 May 2023
Thank you for your comments, we are happy that your stay was to your liking, we hope to see you with us again

10/10 Excellent

Gustavo

Stayed 4 nights in Apr 2023
Response from Raymundo on 8 Apr 2023
Hola Gustavo estamos felices de que nos hayas elegido como tu hotel en costa rica ,esperamos que vuelvas a estar de nuevo con nosotros en un futuro viaje

10/10 Excellent

Sylvain

Stayed 3 nights in Mar 2023

10/10 Excellent

Lynn

Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend
Very nice adults only hotel. Small resort but very nice
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Umami for 2 nights in March 2023. The hotel is located within easy walking distance of shopping, restaurants and the beach. Breakfast is really nice, the staff are very friendly and helpful, and our room was spacious and well equipped with a nice ourdoor seating area. We would certainly stay here again.
Stayed 2 nights in Mar 2023
Response from Raymundo on 8 Mar 2023
Thank you for your comments, they motivate us to continue improving day by day, we hope to see you again at hotel umami

10/10 Excellent

Kurtis, Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property early February, arriving earlier than check-in but the staff were very friendly and helpful letting me leave my bags and belongings in their managers office until my room was ready. The staff were also very knowledgeable of their local areas advising one what to do during the days and which beaches to visit. The breakfast in the morning was very filling, sitting down you’re given you choice of tea or coffee, with a side of fruit and fresh fruit juice before you’re given your option of the 3 breakfasts available which were all very tasty. The rooms were clean on arrival and very spacious with a daily clean which was nice; the hotel is situated a couple of streets off of the main strip of Puerto Viejo but the area is safe enough to walk through at night and the property is very secure.
Response from Raymundo on 8 Mar 2023
Thank you for your comments, they motivate us to continue improving day by day, we hope to see you again at hotel umami

10/10 Excellent

Larry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property and location. Highly recommend
Stayed 7 nights in Jan 2023
Response from Raymundo on 8 Mar 2023
Thank you for your comments, they motivate us to continue improving day by day, we hope to see you again at hotel umami

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En fin oas att komma hem till.
Snyggt boutique hotel inne i Puerto Viejo, bara någon minut från stranden och alla restauranger. Lite, personligt o sinne för snygga detaljer. En fin oas att komma hem till.
Stayed 3 nights in Feb 2023
Response from Dirección on 8 Mar 2023
Thank you for your comments, they motivate us to continue improving day by day, we hope to see you again at hotel umami

10/10 Excellent

Liana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean, great breakfast.
Stayed 2 nights in Feb 2023
Response from Raymundo on 8 Mar 2023
Thank you for your comments, they motivate us to continue improving day by day, we hope to see you again at hotel umami