Caguana Holidays from £1,190

My husband and I stayed here for seven days, and it was hands down the worst hotel experience of our lives. This property uses completely fake, deceptive marketing. They take pictures of surrounding hotels and portray them as their own. They advertised a casino and a rooftop lounge—neither of these actually exist.The room conditions were unbearable. We had zero hot water for our entire seven-day stay and were forced to take freezing cold showers. Additionally, you have no control over the room temperature. The room was an absolute icebox, and we had to stay bundled up under blankets the entire time we were inside. To make matters worse, the hotel is undergoing major construction. Loud, disruptive banging started at 7:00 AM every single morning and lasted all day long.Their "highly rated" breakfast was a joke. The only options were rubbery waffles, bad eggs, and little sausages. As a vegetarian, there was absolutely nothing substantial for me to eat, and they offered zero fruit options.Management is completely useless and untrustworthy. After I submitted a formal complaint through my booking website, the manager actually came to our room. He promised he would personally bring us better breakfast options the following morning. He never showed up with the food. The customer service here is non-existent, the amenities are a lie, and the management lacks basic integrity. Do not book this hotel.

We had an EXCELLENT stay. The property is very conveniently located to everything in Old San Juan. It was a very quiet street. The staff was so friendly & helpful. The restaurant upstairs was great. We also loved the rooftop view. Would highly recommend & would absolutely stay here again!!

Con isn’t location - about 10 min by uber anywhere. Actual location is a bit in the ghetto. Once inside, very nice and clean 5*. Beds and pillows are excellent.

I found intimate and very intimate stuff inside the shower,what made our night very uncomfortable ,knowing that we paid so much money for one night,

Our stay and the staff was great. My wife and I celebrated our 20 year anniversary there and staff/coordinator made it special for us. Will definitely stay again.