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"The hotel was very central for what we needed. Although the staff were polite there was no other interaction. Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note. We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out. The hotel definitely needs updating. A lot of peeling paint in the room and bathroom. Breakfast was lovely. Lots of choice. "

"Hard to access the hotel between 15:00pm and 16:30pm the road outside becomes a walk path, got to enter the hotel via the car park on the 2nd floor, Also the pool and spa are not open on Tuesday & Wednesday. Hotel and service was beautiful."

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."

"This hotel is lovely the rooms, facilities and staff are superb "

"Very comfy bed , good shower , quality of fittings average ,bit tired, fab location , would book again"

"Very friendly staff. Clean. Quiet and comfortable bed. "

"Third stay this year ,love this place"

"Rooms were nice and were clean. Only negatives were 1) there's not really a desk in the room . Only a round stool with no back on it so difficult if you're using the hotel for business. 2) There were no vegan main meals on the menu which is disappointing."

"Inconsiderate management of relevant information impacting stay "