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Reviews of Hotel Bulgaria Burgas

4 out of 5
Hotel Bulgaria Burgas
Aleksandrovska str 21, Burgas

Reviews

8.6

Excellent

Rating 10 - Excellent. 169 out of 330 reviews" "
Rating 8 - Good. 102 out of 330 reviews" "
Rating 6 - Okay. 35 out of 330 reviews" "
Rating 4 - Poor. 10 out of 330 reviews" "
Rating 2 - Terrible. 14 out of 330 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

nicola

Stayed 1 night in Apr 2024

10/10 Excellent

Mariusz

Stayed 1 night in Jan 2024

8/10 Good

Nikolay

Travelled with family
Liked: Property conditions & facilities
It was an OK stay.
Overall it was fine with a few things to be desired. The room cleaners only changed towels the first night. The second cleaning they left us with no toilet paper. It doesn’t seem that they did any cleaning at all. The problem with the toilet paper was remediated promptly after notifying the front desk. There’s a spa on the premises with only 1 person (male) doing massages. My daughter and I opted not to use that. The breakfast was OK…..nothing to write home about.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jon

Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Stayed 3 nights in Dec 2023

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Nov 2023

10/10 Excellent

Servet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend trip
The room was very clean, spacious, and modern. I love the big shower. The hotel amenities as well as the location was great. The casino next door was a bonus and the hotel gave us extra coupons for the casino
Stayed 1 night in Dec 2023

2/10 Terrible

david

Stayed 3 nights in Nov 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 4 nights in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Big hotel. Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Stayed 2 nights in Nov 2023

10/10 Excellent

John M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel with appears to have been recently updated. Close to everything in Burgas including railway station
Stayed 1 night in Oct 2023

8/10 Good

Katarzyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High class property well kept. Spa facilities convenient and very good. Quality of breakfast fair and needs improvement Evening time was very quite with little to do. More pubs, clubs and leisure facilities required in vicinity o Hotel.
Stayed 3 nights in Oct 2023

8/10 Good

Murat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel except parking and attendant
Good location, clean rooms, good and sufficient breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Stayed 4 nights in Sep 2023

8/10 Good

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
It was ok, the people in the reception weren’t friendly and had no patience. It is far from everything
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the centre of Bourgas friendly
Stayed 1 night in Aug 2023

8/10 Good

George, Wheaton

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has been renovated a nd upgrated. We liked the room size the cleanliness and the breakfast which was included. The location is excellent near restaurants and shops and a walking distance to the sea garden and the beaches. Personel needs additional training in being pleasant and oferring help to the customers. Sometimes we felt that they were bothered if we ask for something.
Stayed 6 nights in Aug 2023

8/10 Good

Audrone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in good location, extremely clean rooms.Just breakfast wasn't good.Fruits bad quality, no vegetables and this was August. Except food other was good.
Stayed 7 nights in Aug 2023
Response from Marketing department on 28 Aug 2023
Thank you for your feedback!Be sure we will inform FB manager for your impressions of the breakfast.We look forward to welcoming you again.

10/10 Excellent

Mindaugas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is central, close to bus station, sea gardens and sea itself. Hotel seemed clean. The only let down was customer service which was non-existent practically.
Stayed 5 nights in Aug 2023
Response from Marketing department on 28 Aug 2023
Thank you for your feedback!We look forward to welcoming you again.

2/10 Terrible

David

Disliked: Staff & service
Charge me more money for the second night.
I purchased the room for $130 for and requested for a second night. The guy at the front desk made my reservation and charge me more money for the second night and didnt tell me. The price shouldnt have never change if i ask for additional night.
Stayed 1 night in Aug 2023

8/10 Good

Kamran

Liked: Cleanliness
Stayed 14 nights in Jul 2023

10/10 Excellent

Kiril

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place to stay in Bourgas.
Stayed 4 nights in Jul 2023

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was lovely, good size rooms, very comfy beds and the spa was great. breakfast was very hit and miss, our first day was excellent but the last day everything was stale! also, I emailed in advance to ask if they provided soya milk, and they replied yes. However there was only almond milk as a dairy alternative. Vegetarians beware - very little for you in Burgas! Still, overall a great stay
Stayed 4 nights in Jul 2023
Response from Marketing department on 28 Aug 2023
Thank you for your feedback!We will inform FB manager for your impressions of the breakfast.We look forward to welcoming you again.

8/10 Good

erez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel,the stuff polite but not smile,fill a litlle distance The room comfortable and updates Breakfast was good ,but the manager there must to be more polite and open to requests especially when they so small and easy to fill
Stayed 4 nights in Jul 2023
Response from Marketing department on 28 Aug 2023
Thank you for your feedback!We look forward to welcoming you again.

10/10 Excellent

Levent

Stayed 1 night in Jul 2023
Response from Marketing department on 28 Aug 2023
Thank you for the rate!We look forward to welcoming you again.

8/10 Good

Jack

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
A great hotel with great facilities and friendly staff! It is very central to everything you require - shops, restaurants, beach, train/bus stations. It's like staying on a ship as you really do not need to leave the hotel as it has all the facilities!
Stayed 4 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent hotel but some staff training required
Beautiful hotel, excellent location for railway station, the Sea Garden and Burgas generally. Our room on a high floor gave excellent views over Burgas and the Black Sea and was spacious, clean, very comfortable and excellent value for money. The only thing that spoiled it for us was the surly unfriendly waiting staff at breakfast. They don’t look as if they enjoy their work and couldn’t wait to close the breakfast area quick enough. Reception staff were friendly and helpful however.
Stayed 2 nights in May 2023

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great, especially the stuff
Stayed 7 nights in May 2023

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dan's review
very nice, newly remodeled, clean hotel. Perfect location, rich and tasty breakfast, spa, swimming pull and other nice amenities. The room, bed and bathroom were spotless, 10/10. But, when I arrived there was no room for my car. I was told to park elsewhere because the parking lot was full. I explained that the one of the reasons I booked with them was stated parking (paid) availability. The answer was "we have parking, but it is full", meaning that they actually have a very LIMITED parking, which should be clearly stated on their website (and on Hotels.com). When traveling by car, my absolute condition is that the hotel has parking, free or paid. At the end, after intervention of our local friend, the person in charge of parking lot found a spot (I was driving Mini) and the problem was solved. I was happy with my stay at that hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Grzegorz

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Milen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burgas Trip 2023
Excellent location and good breakfast
Stayed 6 nights in Mar 2023

10/10 Excellent

Ruxandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Bilyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect choice in Burgas! Thank you for everything! See you soon!

10/10 Excellent

Caglayan, Istanbul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the first time we stayed at Bulgaria Hotel after the renovation, and I am impressed with the current condition of the hotel. We enjoyed the room, casino, and the breakfast. We parked our car fifty meters away the hotel on the street (there is a parking charge between 8 AM till 7 PM in workdays) and walked. Certainly, the best option in Burgas.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,Thank you for choosing hotel Bulgaria for your stay in Burgas! We hope to have the pleasure to welcoming you again.Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,Thank you for choosing hotel Bulgaria for your stay in Burgas! We hope to have the pleasure to welcoming you again.Regards,

10/10 Excellent

birsen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,Thank you for choosing hotel Bulgaria for your stay in Burgas! We hope to have the pleasure to welcoming you again.Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stay was amazing, would stay again.
Stayed 1 night in Oct 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,First of all let me thank you for your kind words! We hope to have the pleasure to welcoming you again.Regards,

10/10 Excellent

Albert

Liked: Cleanliness, staff & service
Staff were very friendly
Stayed 1 night in Oct 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,Thank you for choosing hotel Bulgaria for your stay in Burgas! We hope to have the pleasure to welcoming you again.Regards,

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,Thank you for choosing hotel Bulgaria for your stay in Burgas! We hope to have the pleasure to welcoming you again.Regards,

6/10 Okay

Georgi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Business trip
The hotel is renovated. But it is big and the parking is small and not enough for all guests. It is hotel’s parking, but is paid. The rooms are clean, comfort and in good condition. But the restaurant service is late socialism. The waiters are rude, not smiling, not kind. The restaurant where the breakfast is, is closing while people are still eating and drinking coffee. Very very far away from four stars service.
Stayed 1 night in Oct 2022

2/10 Terrible

Michael, Toronto

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, this property failed on just about every level. First of all, I was traveling for work and was unable to do my job due to the lack of wifi at the hotel. They advertise free wifi in all rooms, but the hotel doesn't have wifi at all, not even in common areas. This is a huge issue and blatant false advertising. The worst part, however, was the fact that the room was INFESTED with bugs. Every corner of the room was crawling with bugs and I spent hours just trying to kill them. I attempted to discuss these issues with the staff multiple times and was promptly yelled at and hung up on repeatedly. The hotel is also used by prostitutes in the area, as I saw them multiple times on my floor taking various people into rooms, followed by loud sex noises throughout the night, which unfortunately kept me awake because of the thin walls. Overall, the hotel completely falls flat on every front. The staff are terrible, rude, and just mean people in general. The rooms are infested and dirty, and they make all kinds of false claims on the website that are not in fact true. The property feels very unsafe, in part because the rooms don't have any locks on the doors, which I find absolutely flabbergasting. Don't let the pictures fool you into staying here. There's a reason it costs so little. Spend a few extra bucks and stay at one of the real hotels just a few blocks away.
Stayed 1 night in Oct 2022

10/10 Excellent

Stanislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in 10 different hotels all over Europe on this trip. France, Italy, Switzerland, Turkey and Austria. This was the best hotel I have stayed at. Absolutely perfect in every way. 10/10 in every way. Bathrooms are stunning, Bed is most comfortable I've ever slept in. The rooms reminded me of the Cosmopolitan of Las Vegas. Ultra Chic and Modern.
Stayed 1 night in Sep 2022
Response from Vasilena Koleva on 8 Dec 2022
Dear Guest,First of all let me thank yo for your kind words. We are delighted that you enjoined your stay at the hotel Bulgaria. Thank you for choosing us for your stay in Burgas.We hope to have the pleasure of welcoming you again!Regards,Vasilena KolevaMarketing expert