Title: ERNES Hotel Alma Bukit Mertajam Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # ERNES Hotel Alma Bukit Mertajam Hotel in Bukit Mertajam with free parking ![Standard Twin Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/eac46606.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/dda2dcf1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room amenity](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/d468fc97.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/887fe8ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/197654f7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies E-Red Hotel Cosmo, near AEON Mall Bukit Mertajam, offers a convenient stay with in-room WiFi and free self parking. Enjoy the added perks of a front-desk safe, 24-hour front desk, vending machine, and elevator for an easy-going experience. 7.6 Good ## Popular amenities - Housekeeping - 24/7 front desk - Parking included - Free WiFi - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9788400&PinnedHotelID=9788400&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ![Standard Twin Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/eac46606.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning Fridge LED TV Private bathroom Hairdryer Minibar Electric kettle Coffee/tea maker - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/b3ae9963.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Queen Room 8.0 Very good 1 review ### Highlights Air conditioning Fridge LED TV Private bathroom Hairdryer Minibar Electric kettle Coffee/tea maker - Sleeps 2 - 1 Queen Bed ![Deluxe Twin Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/d00ad59a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Air conditioning Fridge LED TV Private bathroom Hairdryer Minibar Electric kettle Coffee/tea maker - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/b3ae9963.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room ### Highlights Air conditioning Fridge LED TV Private bathroom Hairdryer Minibar Electric kettle Coffee/tea maker - Sleeps 2 - 1 Double Bed ![Family Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/60a1f01e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Separate sitting area Air conditioning Fridge LED TV Private bathroom Hairdryer Minibar Electric kettle - Sleeps 3 - 1 Double Bed and 1 Single Bed ![Superior King Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/27f5f8aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room ### Highlights Air conditioning Fridge LED TV Private bathroom Hairdryer Minibar Electric kettle Coffee/tea maker - Sleeps 3 - 1 King Bed ### Standard Queen Room - Sleeps 2 ### Standard Twin Room - Sleeps 2 ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/9cbccfeb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room - Sleeps 2 ![Miscellaneous](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/066ee011.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King - Sleeps 2 ### Family Room - Sleeps 3 ### Deluxe Twin Room - Sleeps 2 ![Shower, free toiletries, hair dryer, slippers](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/w652h440x8y0-dc5ecea8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 3 ![Shower, free toiletries, hair dryer, slippers](https://images.trvl-media.com/lodging/10000000/9790000/9788400/9788400/w652h440x8y0-dc5ecea8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBukit-Mertajam-Hotels-E-Red-Hotel-Cosmo.h9788400.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBukit-Mertajam-Hotels-E-Red-Hotel-Cosmo.h9788400.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.33205%2C100.48533&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dEDDOW0AuUyPxQ3KEijvTtZa3yQ=) No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang, 14000 #### What's nearby - AEON Mall Bukit Mertajam - 2 min drive - 1.5 miles - St. Anne's Church - 4 min drive - 2.2 miles - Queensbay Mall - 25 min drive - 17.3 miles - Gurney Drive - 32 min drive - 21.0 miles - Penang Hill - 38 min drive - 21.7 miles #### Getting around - Penang Sentral - 26 min drive - Penang (PEN-Penang Intl.) - 42 min drive #### Restaurants - ‪Pusat Makanan & Minuman YMY - ‬7 min walk - ‪豆粒粿条汤咖啡店 - ‬7 min walk - ‪益美院饮食中心 - ‬7 min walk - ‪Ang Ang’s Roastery - ‬1 min walk - ‪Hachi Sushi - ‬1 min walk ## About this property ### ERNES Hotel Alma Bukit Mertajam Property highlights ERNES Hotel Alma Bukit Mertajam provides everything that you need. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - A front desk safe, a lift and a 24-hour front desk - A vending machine Room features All 78 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - LED TVs with satellite channels - Fridges, electric kettles and daily housekeeping ## Similar properties ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/111000000/110180000/110173000/110172995/5cb23b52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn & Suites Penang Prai by IHG Bukit Mertajam - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 15 reviews £53 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=110172995&PinnedHotelID=110172995&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/12000000/11980000/11973700/11973697/b7188655.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Muntri Mews Downtown George Town - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 204 reviews £47 includes taxes & fees 13 Dec - 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Free WiFi - Air conditioning - Parking available - Housekeeping 9.0 Wonderful 37 reviews £33 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=73104316&PinnedHotelID=73104316&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/46000000/45200000/45195900/45195839/45e1c1ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Macalister Terraces Hotel Downtown George Town - Parking included - Free WiFi - Air conditioning - Laundry 9.2 Wonderful 83 reviews £46 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=45195839&PinnedHotelID=45195839&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/33000000/32850000/32848400/32848379/af2ebf58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Victoria Garden Hotel Downtown George Town - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 183 reviews £48 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=32848379&PinnedHotelID=32848379&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/19000000/18990000/18982500/18982451/29c398e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areca Hotel Penang Downtown George Town - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 405 reviews £70 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=18982451&PinnedHotelID=18982451&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop pool](https://images.trvl-media.com/lodging/13000000/12620000/12615100/12615066/7aa71685.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Dream Boutique Hotel Downtown George Town - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 1,001 reviews £32 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=12615066&PinnedHotelID=12615066&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/11000000/10100000/10092100/10092007/96714f60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel NEO+ Penang by ASTON Downtown George Town - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 942 reviews £38 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=10092007&PinnedHotelID=10092007&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Accessibility - Lift ### More - Designated smoking areas ## Room amenities ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - LED TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Minibar - Refrigerator ### More - Air conditioning - Desk - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 11:30 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MYR 100 per stay - A tax is imposed by the city: MYR 2.00 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as E-Red Hotel Cosmo Bukit Mertajam E-Red Hotel Cosmo E-Red Cosmo Bukit Mertajam E-Red Cosmo E Red Hotel Cosmo Ernes Alma Bukit Mertajam ERNES Hotel Alma Bukit Mertajam Hotel ERNES Hotel Alma Bukit Mertajam Bukit Mertajam ERNES Hotel Alma Bukit Mertajam Hotel Bukit Mertajam ## Frequently asked questions ### Is ERNES Hotel Alma Bukit Mertajam pet-friendly? > No, pets are not allowed at this property. ### How much is parking at ERNES Hotel Alma Bukit Mertajam? > Self-parking is free at this property. ### What time is check-in at ERNES Hotel Alma Bukit Mertajam? > Check-in start time: 2 PM; check-in end time: 11:30 PM. ### What time is check-out at ERNES Hotel Alma Bukit Mertajam? > Checkout is at noon. ### Where is ERNES Hotel Alma Bukit Mertajam located? > Situated in Bukit Mertajam, this hotel is 1.2 mi (2 km) from AEON Mall Bukit Mertajam and within 3 miles (5 km) of St. Anne's Church and Bukit Badak Mati. Bukit​ Mertajam Hospital and Bukit Kecil Hujung are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## ERNES Hotel Alma Bukit Mertajam Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 13 8 - Good 38 6 - Okay 16 4 - Poor 3 2 - Terrible 4 ### 7.8/10 Cleanliness ### 7.2/10 Staff & service ### 7.4/10 Amenities ### 7.8/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 8/10 Good #### MOHD ZAMRI 12 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cleanliness ##### MOHD ZAMRI Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Zowie 24 Dec 2020 Liked: Cleanliness, staff & service #### Ok experience So-so stay... Everything was great but not incredible... Acceptable with the price... ##### Zowie Stayed 1 night in Dec 2020 ### 8/10 Good #### Michael, Melbourne, Ausrealia 18 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet. ##### Michael Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller 14 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good hotel. But they do not provide invoice if it's booked online just not satisfied with this. ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller 13 Oct 2019 Overall okay, but not really meet our expectation ##### Verified traveller Stayed 2 nights in Oct 2019 ### 8/10 Good #### Verified traveller 31 Mar 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Clean n convenient Staff unfriendly and need to really improve ##### Verified traveller Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Git 30 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!! ##### Git Stayed 2 nights in Jan 2019 ### 8/10 Good #### Natasyha 25 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 3rd time at this hotel. Will come back for more ❤️ ##### Natasyha Stayed 2 nights in Dec 2018 ### 8/10 Good #### Verified traveller 25 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel ##### Verified traveller Stayed 3 nights in Dec 2018 ### 8/10 Good #### Verified traveller 26 Nov 2018 Liked: Staff & service, property conditions & facilities, room comfort will check in again maybe ##### Verified traveller Stayed 2 nights in Nov 2018 ### 8/10 Good #### Sakura, KL 12 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is a good place to stay at. It is situated close by to nearest town. ##### Sakura Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller 16 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges. ##### Verified traveller Stayed 1 night in Jul 2018 ### 8/10 Good #### lim 11 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though ##### lim Stayed 1 night in Jun 2018 ### 6/10 Okay #### Sammy 15 Apr 2018 Liked: Cleanliness, property conditions & facilities, room comfort The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back. ##### Sammy ### 4/10 Poor #### Verified traveller 20 Mar 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### bad experience in emergency handling on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well ##### Verified traveller Stayed 1 night in Mar 2018 ### 4/10 Poor #### Verified traveller 23 Feb 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort the room not phone coverage, and the internet wifi service very bad... ##### Verified traveller ### 6/10 Okay #### Verified traveller 20 Jan 2018 Liked: Staff & service #### Good customer service System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room. ##### Verified traveller Stayed 1 night in Jan 2018 ### 10/10 Excellent #### Abby 27 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable, clean and good service ##### Abby Stayed 1 night in Dec 2017 ### 6/10 Okay #### Verified traveller 8 Aug 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Good stay but need improvement on customer service Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine. ##### Verified traveller Stayed 1 night in Aug 2017 ### 8/10 Good #### Premila 20 May 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Comfortable Clean and comfortable. Room was a bit small but overall okay ##### Premila ### 6/10 Okay #### Morbius, Canada 21 Mar 2017 #### It was OK! We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will. ##### Morbius ### 10/10 Excellent #### Ryan, kuala lumpur 1 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### E Red Hotel a nice hotel with friendly and helpful staff. The hotel room is clean and lovely ##### Ryan ### 10/10 Excellent #### Adnan, Johor Bahru 26 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice new hotel in town Good facilities. Comfortable rooms. Friendly staffs. Excellent. ##### Adnan ### 2/10 Terrible #### Verified traveller 20 Dec 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor service We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel. ##### Verified traveller ### 8/10 Good #### zaidy, kuala Lumpur 16 Oct 2016 Liked: Staff & service, property conditions & facilities #### Good hotel A nice hotel to stay. Provide a good service. 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