Search Hotels Near Bugang River, Pandan

"This is my second stay here in two years. I found quite warming that the staff remembered who I was from 2024."

"A+"

"Breakfast is excellent. Staffs are friendly and nice"

"They lied to even as we were checking in. They claimed the rooms had a Terrace. There is one Terrace on the top floor which is shared by everyone else staying on the top floor, the beach view from the room is nonexistent. You open your curtains to see roof tops of buildings next to the hotel. If you are lucky you might be able to get a glimpse of the water between the roof tops. We had booked a premiere room and nothing inside was premiere. Rooms were small and furniture outdated and beat up. Beware the website paints a different picture of what you are really getting. I can’t believe their Starr rating. I am thinking it was fake reviews posted by the people who work there. They would not let us cancel any of the three nights we booked, fyi we had booked two rooms for three nights. So we didn’t check out and went up the way and booked at the Astoria two rooms for 3nights. We went back on the 3rd day to checkout. We didn’t want these crooks getting double booking for these crappy rooms. I can go on how bad this place is but it doesn’t deserve this much advertising talking about it. "

"This is a great value for Westerners. Breakfast is great. The rooms are really good. The facility is just beautiful. They didn’t have a hot tub like it said online, and the gym needs attention, some of the equipment is broken. It’s a really quiet place away from the busy beaches, but it’s just about a 200 250 peso ride to White Beach and D mall"

"The unobtrusive beach view from our room is the best, it really is a million dollar sight. The entire staff are friendly and helpful. We are on the 4th floor, no elevator, otherwise, we had a great stay."

"I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided"

"The breakfast was really good full of options. Very delicious food . The AC was cool like it supposed to be. I would definitely say here in the future."

"I had a mixed experience during my stay. The room itself was clean and the staff were generally polite, which I appreciated. However, there were a few significant issues that affected our overall comfort. We came as a group and booked a total of 5 rooms. Unfortunately, 3 out of the 5 rooms had air conditioning units that were blowing very weak air. In our case, we reported the issue multiple times and were told to wait 20–30 minutes for it to cool down, but even after 2 hours, the room remained hot. This was especially concerning as we were traveling with an 11-month-old who was already sweating and uncomfortable. It took several follow-ups before any action was taken, and eventually we were all moved to different rooms. Additionally, the pool area did not feel well-maintained. Some of the tiles were loose, and a sharp piece actually came off and injured my husband’s foot. While the staff did offer to bring him to a clinic, I believe there should have been more accountability or compensation given that this involved a safety issue with the amenities we paid for. Overall, while the cleanliness and staff attitude were good, the delays in resolving issues, multiple room issues within our group, and safety concerns were disappointing. Unfortunately, I would not choose to stay here again."