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Reviews of Hotel Bentley

2 out of 5
Hotel Bentley
Avenue Rogier 51, Schaerbeek, Brussels

Reviews

5.0
Rating 10 - Excellent. 4 out of 152 reviews" "
Rating 8 - Good. 22 out of 152 reviews" "
Rating 6 - Okay. 52 out of 152 reviews" "
Rating 4 - Poor. 36 out of 152 reviews" "
Rating 2 - Terrible. 38 out of 152 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Not bad overall
Tbh brussles was very buddy that night and ther was a vacancy at the Bentley so I took a chance and overall it was a good experience
Stayed 1 night in Feb 2020

4/10 Poor

Ron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasantstay
The staff were helpful and friendly, but the hotel rating of 2 stars is misleading. I have stayed in better hotels with just a 1 star rating. To be fair the hotel was trying to make the lobby a more pleasant space by painting the walls, but other issues need attention. The rooms are small, the bed was awful, and the bathrooms were far from being clean. Around the bottom of the toilet, the floors had about 1.5cm of brown coloured dirt. Overall cleanliness was lacking to say the least. The TV could not be plugged in because the electrical cord was damaged and the cable was not connected. The one chair in the room was a low folding chair more suited for a child than an adult. It is a shame that the welcoming, helpful staff are let down by a hotel that has clearly seen better days and could either be substantially renovated or shut down.
Stayed 1 night in Sep 2019

2/10 Terrible

ALASDAIR

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

2/10 Terrible

Alasdair

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff never once smiled or made us feel welcome. Rather, they seemed concerned about making money. When asked for a pillow for our third bed, they came up to check that it didn't actually have one. They didn't believe us. And "bed" is a generous term. We had more like cots with terrible mattresses. The furniture consisted of a set of six metal lockers from a locker room that didn't even close properly. The shower head was broken so dangled off of a hose. And the shelf above the bathroom sink was broken, so it sat in a tilted position so that we couldn't put anything on it. No water even to drink and an extra charge for parking.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures in here are misleading. The property is falling apart, the rooms stink of smoke and there are dodgy people walking in and out. The lady at the reception didn't even ask why we decided not to stay when we got there, all she said was: "I can understand". Also, they won't refund you!
Stayed 2 nights in Jun 2019

2/10 Terrible

norris

Disliked: Staff & service, property conditions & facilities, room comfort
A Wicked Experience
I want my money back there was no phone in the room as booked and the toilet leaked from the bowl over the floor. The TV barely worked and the entire room was scruffy and deeply worn. I want my £80 back thank you NJ
Stayed 1 night in Jun 2019

6/10 Okay

Kaoru

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
L’hotel était très salle et puis pas moyens d’expirer .il y’avait l’odeur partout.c’etait tres Bizarre
Stayed 2 nights in Mar 2019

8/10 Good

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Brussels
Good quality for the price. Clean room and comfy bed and nice view. The hotel staff were friendly and helpful.
Stayed 1 night in Feb 2019
Response from jani on 11 Apr 2019
thanks for your sweet feed back hope to see you soon

2/10 Terrible

Salah Eddine

Disliked: Staff & service, property conditions & facilities, room comfort
Don't book
If you want to enjoy your trip in Brussels, don't book in this hotel ...
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid unless you're desperate.
Bad location on busy road with tram and road noise, hotel is run down, dirty, overall ghastly. Room contained three metal frame beds, uncomfortable mattress, room stank of cigarettes, bathroom filthy, the noise from the plumbing surprisingly loud and disturbing sleep. At least the linen and bedding was clean.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Yau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY IN THIS HOTEL
It was horrible, terrible experience staying in this hotel! The reception man and women keep asking for card(money) every time we go out! Keep asking for money, saying that we have not paid until we showed the hotel.com account. This made me seriously doubted the relabilty of hotel.com too. They made us thought we havent paid and nearly tricked us into payin double!
Stayed 3 nights in Jun 2018

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

jay , canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, washroom was a bit dirty and the shower was broken. Other than that, it was an ok place for a short stay.
Stayed 2 nights in Dec 2017

8/10 Good

Greg, Indiana

Liked: Cleanliness, room comfort
Budget hotel in the heart of Brussels
The rooms are a little cramped but clean and well maintained. For Europe, and for the price, it's not bad. The staff is friendly but gets distracted too easily and can forget about a request that you have made. The breakfast leaves a lot to be desired. You would be better off getting something down the street. If you are looking for luxury, this is not your place. But if you are looking for an inexpensive place to stay for a couple of days that is clean, warm, and comfortable. This is the place for you.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

Robin

Disliked: Cleanliness, room comfort
It is what it is

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Cheap, close to transport
If you want to stay in Brussels on the cheap, it's a decent enough choice, but you get what you pay for. It's closer to the tram, so that's a plus.

6/10 Okay

Fernando

Liked: Cleanliness, room comfort

6/10 Okay

Anthony

Convenient and least expensive accommodation for my visit with a friend in Brussels.

8/10 Good

lagarde P, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite alright, excellent deal in low season
just spent one night there but if was fine: quiet, good bed, good shower

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good nice location and room.
Nice Hotel Nice Room Closer to City Cheaper go for it

6/10 Okay

Gizem

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It felt like home

6/10 Okay

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good people..
Little bit far to walk from the terminal but the front desk clerk are very helpful...good man!!

4/10 Poor

Ahmed

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Irene, Alberta

Liked: Staff & service
okay hotel for 1 night
a quick stay in Brussels. The hotel was okay and the staff great. Breakfast was a little cold but otherwise okay. Room was clean. Neighbourhood was sketchy at best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
budget stay at the bently
I really enjoyed my stay and fora budget, I would recommend it but it was far away from the main action and didn't seem to have any restaurants or bars that were tourist friendly. The neighbourhood was friendly enough and transport was reliably close. At the end of the day, you get what you pay for. If you want the ritz, pay for it. The hotel was very pleasant, clean and friendly.

6/10 Okay

David, Glasgow

Liked: Cleanliness
does the trick at the price and can't complain at the breakfast!

6/10 Okay

jacky , w

Liked: Cleanliness, staff & service
Cheap hotel with no frills
Hotel is located in a kind of seedy area of town but didn't feel dangerous. There's a bus line right around the corner that goes straight downtown. Room was clean but there was hilariously bad sticker art decorating the room. We'd stay there again to save money bc were thrifty travelers but don't expect much more than a clean bed. The guy at the front desk spoke English and was quite helpful though!

6/10 Okay

Verified traveller

6/10 Okay

Cory, Canada

Decent but really bad cig smell......
Positives: price, room size, quiet Negatives: booked on Hotels.com and they could not find my reservation nor even knew they were on Hotels.com, people in other rooms who were smoking would filter threw to the room and it would be horrible! (advice: cover the air ducts in the room).

10/10 Excellent

Min Sung, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very clean, comfortable place. Only cons is that it is 30mins from grand place. Except that, perfect!

6/10 Okay

Lauri

Liked: Staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

Tatsiana

Liked: Staff & service, room comfort
Хороший отель в хорошем районе. В пешей доступности центральные достопримечательности и северный вокзал. Для того что бы просто переночевать ,абсолютно нормально. Завтрау и прочее не знаю,был ранний выезд,в так номер был огромный,с хорошей кроватью. Ванная не огонь,но все работало.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Das einzig gute war die Nähe zur U-Bahn. Ansonsten braucht das Hotel dringen eine Renovierung. Sehr hellhörige Zimmer; Aufzug, Zimmernachbarn, Strassenlärm. Erholsamer Schlaf ist fast unmöglich
Stayed 2 nights in Dec 2019

4/10 Poor

Rosa Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A part l'accueille le reste eu pas trop agréable
C’était pas trop comme j’ai souhaité j’ai été dans une chambre fumeur ou d’épar heureusement le personnel était très gentil il m’a changé de chambre , qui n’a pas été utilisé y’a longtemps il y’a bcp de poussière et j’ai même pas une tv ni un sèche cheveux dans la chambre
Stayed 1 night in Nov 2019

6/10 Okay

Peteris

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
oud gebouw wat je ziet in het onderhoud. gehoorig.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Mari

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Melu estää nukkumisen
Ikkunat olivat vain yksinkertaiset ja ulkopuolella oleva tie vilkkaasti liikennöity, siis lähes mahdotonta saada nukuttua. Huoneessa haisi vanhalta tupakalta ja WC-istuimen kansi oli rikki. En missään nimessä suosittele, vaikka palvelu olikin ystävällistä.
Stayed 1 night in Sep 2019

6/10 Okay

Yunus

Stayed 1 night in Sep 2019

2/10 Terrible

Umran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Semt oldukça kötüydü.tek avantajı Türkçe bilenlerin olduğu bir bolgeydi.otel de park var denilmisti ama 10 euro park ücreti ilave oldu.tadilat olan bir otelmis ona rağmen misafir kabul ediliyor.tum kullanim alanları çok kirliydi ve bakimsiz.sanki aylarca temizlik gormemis terkedilmiş gibi bir binaydi.hiç memnun kalmadik.kesinlikle tavsiye etmiyorum
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
nicht empfehlenswert, dreckig, licht geht nicht. Etc...
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel sale et mal entretenu, salle de bain écœurante de saletés et de rouille. Suite à un problème de chauffage nous sommes allées voir la réception qui nous a dit que quelqu'un monterais régler le problème or nous l'attendons toujours!
Stayed 2 nights in Jun 2019

6/10 Okay

Oscar, Oscar

Liked: Cleanliness
Okay but not more than okay.
Okay hotel for one night but I wouldn’t have stayd there more than one night.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in May 2019