Ratings based on 397 verified reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 31 Oct 2019
I did not like the bed at all, it was not comfortable at all. I had aches and pains sleeping on the bed
by a verified traveller
Posted 10 Oct 2019
by a verified traveller
Posted 3 Sep 2019
Staff and hotel very good, only down side was where it was!
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thank you very much for your review, and great to see you were happy with all things directly related to the hotel and its service and amenities. It's unfortunate to see that you were unhappy about the location of the hotel, as this is something outside of our control.
by a verified traveller
Posted 1 Sep 2019
The room was fantastic. Newly decorated and very well laid out.tasteful and spacious
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us. We appreciate your positive feedback and hope to welcome you again on your next visit to Brussels!
by a verified traveller
Posted 27 Aug 2019
The premise is good, but there was no variety of food choices for the room service. The matress cover in my rood had a huge blood stain. I took it out of the bed hoping that it wijll be cleaned and replaced, but that didn't happen. The trash bin in the bathroom was not emptied for two days.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thank you very much for your feedback, and we are very sorry we did not reach your expectations. We will address this internally to ensure we maintain our high standards of cleanliness.
by a verified traveller
Posted 25 Aug 2019
At the moment there was road closure outside hotel for new water pipes being installed but think this will only be for a short time. the steps down to reception are a problem for wheelchair users.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us. The road works have indeed finished, and the road in front of the hotel is fully accessible again. Great to see this did not impact the score you gave us!
by a verified traveller
The biggest mistake of our holiday
Posted 17 Aug 2019 on HotelsWhere do i even start. The hotel was filthy, the cutlery, the plates the bathroom, everything flithy. The staff was horrible, completely rude, or racist. The one day we left our room at 9am to go sightseeing, came back at 4pm extremely tired to gind our room dirty, not cleaned at all. They made us wait 1 hour to get our room ready. The management didn't even care to apologise. Don't even waste your money at this hotel. Biggest mistake of our trip.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Dear Itumeleng,
Thank you very much for your feedback and for taking the time to share all the information with us. We are very sorry to read you did not enjoy your stay at our hotel.
On a daily basis we receive a lot of positive remarks, also evidenced by the other reviews, that our staff is very helpful and will always go the extra mile to ensure guest satisfaction remains high.
Regarding the cleanliness, we have addressed this internally, and rest be assured that we will do our utmost to maintain our high standards regarding the cleanliness of the hotel.
Thank you for providing us with the opportunity to improve ourselves, which will help us in the future to better serve you and other guests.
by a verified traveller from Herndon VA
Posted 15 Aug 2019
Best location. Nice and clean hotel. Room very spacious. Many cafe nearby.
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks a lot for your very positive review Mj! We are glad you enjoyed both the hotel and the location with all its peculiar fun little bars nearby. We hope to see you again anytime soon.
by a verified traveller
Posted 12 Aug 2019 on Hotels
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us Adam. We appreciate your very positive feedback!
by a verified traveller
Posted 9 Aug 2019
Comment from Hotel Management
18 Sep 2019 by Hilton Garden Inn Brussels City Centre, Hotel Management
Thanks for staying with us. We appreciate your score!
