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"Absolutely recommend was a lovely stay quiet extremely clean & comfortable "

"When we arrived our room had not been cleaned from the previous people. As there was no phone number to ring, I emailed and was asked to send photos. I did and sat and waited…..after an hour and a half with no cleaners arriving and no phone call, I had to find alternative accommodation for my three children and myself for the night. They assured me I would get a full refund. It’s been 4 days and still waiting…..not happy. "