Brentwood Holidays from £708

Clean, good breakfast and nice staff.

This hotel is considered 5-star, but it acts like a 3-star, especially the pool area. It's just really a country club that happens to have hotel rooms because there's no regard for the hotel guests. The chairs are pressed together, literally pressed together. There's no regard for personal space. People have kids' classes going on all day long, and today, to top it off, they have construction. The room smelled musty, and I'll have to say that the food in the dining room, although it has a lovely setup on the balcony outside, is very expensive and beyond mediocre. The place, in my opinion, is way overpriced. At $500 a night,I expect a lot more, and I've seen a lot more for $500 a night. I'm surprised that it gets booked so often because, at one point, somebody's got to step back and say, "Enough is enough."

The room was clean, nice space. The elevator smelled like urine, which was very unpleasant. The staff also never responded to any of the messages sent through Expedia after the booking was made. Even after checked in and made several requests in person, the front desk staff repeatedly brushed me off and told me to come back later or next day. This happened throughout our entire two-day stay, and our concerns were not properly addressed.