Bourne Holidays from £1,153

Air conditioning in room did not function well

Properties location was the best we have stayed in Boston, the views and openness of the park are the gem of this site. The property is beautifully interior designed and the restaurant Contessa has welcoming interiors. What’s missing to make this hotel into a great one is training the staff to be present, polished and helpful. We arrived to No one to give us a hand with the luggage’s. There is No concierge onsite and we are told to call an offsite concierge with an incomprehensible accent. The beautiful restaurant similarly is staffed with minimally trained hostess or waiters. We will come back to this hotel and simply eat elsewhere and carry our own suitcases as the appeal of the park and location is greater than its failings.

Second time staying at the YOTEL, this time in the summer and with family. The hotel is an excellent location. It’s within walking distance of so many fun places. However, we stayed on the eleventh floor and the air conditioning was loud. The a/c woke me up as it cycled on and off. For the kids, the pull out couch bed was small and uncomfortable. And, I didn’t appreciate the resort fee, the convention fee, and tourist assessment added on to the price. This room would not fit for adults. The hotel front desk was kind enough to have the fold out couch made up but they forgot the pillows and towels. Location can’t be beat, but this is not luxurious.