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Reviews of Mercure Bordeaux Centre Gare Atlantic

4 out of 5
Mercure Bordeaux Centre Gare Atlantic
69 Rue Eugene Le Roy, Bordeaux

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 95 reviews" "
Rating 8 - Good. 14 out of 95 reviews" "
Rating 6 - Okay. 8 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 4 out of 95 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right across the street from the St. Jean, so great access to all transport
Stayed 1 night in May 2024
Response from Thomas MITON - Front Office Manager on 11 May 2024
Dear guest, Thank you for this feedback. We are glad to read that you enjoyed our great location near the train station and all transportation means. We look forward to welcome you back. Sincerely, Thomas

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal de la cadena siempre es muy amable. Las camas son excelentes. Las habitaciones son muy funcionales y quizás sería conveniente revisar los puntos de luz e incorporar las neveras
Stayed 4 nights in Mar 2024
Response from Thomas MITON - Front Office Manager on 21 Apr 2024
Dear Elena, Thank you very much for this great feedback! We look forward to welcome you back soon. Sincerely, Thomas

10/10 Excellent

Annika

Stayed 1 night in May 2023
Response from Thomas MITON - Front Office Manager on 29 Oct 2023
Dear Annika, Thank you for this perfect feedback following your last stay at Mercure Bordeaux Gare Atlantic. We are delighted to see that you had a great time in our establishment and we all look forward to welcoming you back soon. Sincerely, Thomas

10/10 Excellent

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Thomas MITON - Chef de Réception on 23 Oct 2023
Cher Thibault, Merci pour ce beau retour à la suite de votre dernier séjour! Nous sommes ravis de voir que vous avez passé un agréable moment en notre compagnie. Au plaisir de vous retrouver prochainement dans notre belle demeure Bordelaise. Bien à vous, Thomas

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff, right accross the street of the St. Jean rail station.
Stayed 1 night in Aug 2023
Response from Thomas MITON - Front Office Manager on 16 Sept 2023
Dear Madame, Dear Monsieur, Thank you very much for these kind words. We are happy to see that you had a great stay at Mercure Bordeaux Gare Atlantic. Hoping to welcome you back soon in our establishment. Sincerely, Thomas - Front Office Manager

10/10 Excellent

Mark

Stayed 2 nights in Aug 2023
Response from Thomas MITON - Front Office Manager on 12 Oct 2023
Dear Mark, Thank you for this great feedback! We look forward to welcome you back soon . Sincerely, Thomas - Front Office Manager

10/10 Excellent

Martha

Stayed 1 night in Aug 2023
Response from Thomas MITON - Front Office Manager on 16 Sept 2023
Dear Madame, Thank you for taking time to share this feedback with us foolowing your time at Mercure Bordeaux Gare Atlantic. We are delighted to see that you had a great time and we all look forward to welcome you back in our establishment. Sincerely, Thomas - Front Office Manager

8/10 Good

Greg

Stayed 1 night in Jun 2023
Response from Thomas MITON - Chef de Réception on 23 Jun 2023
Cher Greg, Je vous remercie d'avoir pris le temps de partager vos impressions à la suite de votre séjour dans notre établissement. Je suis ravi de lire que vous avez passé un agréable moment en notre compagnie. Je serais ravi de d'échanger avec vous afin de connaitre les points améliorables afin d'atteindre le 10 que nous convoitons. Au plaisir de vous lire, Bien à vous, Thomas - Chef de Réception

6/10 Okay

Melanie

Stayed 3 nights in May 2023
Response from Thomas MITON - Chef de Réception on 4 Jul 2023
Chère Madame, Merci d'avoir pris le temps de partager vos impressions à la suite de votre séjour au Mercure Bordeaux Gare Atlantic. Je suis désolé de voir que vous n'avez pas pleinement apprécié votre séjour dans notre établissement. Je serai ravi d'échanger avec vous à ce sujet afin de nous améliorer et espérer regagner votre confiance lors de votre prochaine escapade Bordelaise. Bien à vous, Thomas - Chef de Réception

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Thomas MITON - Chef de Réception on 18 Nov 2023
Chère Anne, Merci pour ce beau retour à la suite de votre séjour dans notre établissement! Au plaisir de vous retrouver prochainement pour votre future escapade Bordelaise. Bien à vous, Thomas

10/10 Excellent

Michael

So convenient by the train station. Helpful staff
Stayed 2 nights in May 2023
Response from Thomas MITON - Front Office Manager on 15 May 2023
Dear Michael, I thank you for taking time to share your impressions following your time here with us. I am glad you had a great time with our team members and that you were pleased by our best convinient location close to the train station. We all look forward to welcome you back soon at Mercure Bordeaux Gare Atlantic. Sincerely, Thomas - Front Office Manager

10/10 Excellent

EDGAR, Staten Island

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Modern, well run property. Newly renovated room, comfortable bed, good shower, all amenities. Highly recommend.
Stayed 3 nights in Apr 2023
Response from Thomas MITON - Front Office Manager on 15 May 2023
Dear Edgar, I thank you very much for taking time to share your thoughts following your time here at Mercure Bordeaux Gare Atlantic. I am glad you enjoyed your time and were fully satisfied with the service offered by our establishment and our team. We all look forward to welcoming you back soon here with us. Sincerely, Thomas - Front Office Manager

10/10 Excellent

Seonghee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the station, love the check-out policy (12pm); clean; friendly staff; dining room on the first floor.
Stayed 1 night in Mar 2023
Response from SU on 11 Mar 2023
Thank you very much for the rating! Untill next time!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2022
Response from Thomas MITON - Front Office Manager on 26 Nov 2022
Dear Joseph, I thank you for taking time to share your thoughts on your time here at Mercure Bordeaux Gare Atlantic. It was a pleasure welcoming you here with us and I am delighted to see that you had a perfect time in our establishment. We very much look forward welcoming you back soon. Sincerely, Thomas MITON - Front Office Manager

10/10 Excellent

Karey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Thomas MITON - Front Office Manager on 26 Nov 2022
Dear Karey, What a pleasure to see that you had a perfect time here with us at Mercure Bordeaux Gare Atlantic. Your review is the perfect reward for our dedicated Heartists that make sure every time you spend with us is a delight for you. We all look forward to welcoming you back soon. Sincerely, Thomas MITON - Front Office Manager

4/10 Poor

Shawn

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lobby was gorgeous. Check in was confusing and not sure we were charged correctly. One room was supposed to be 2 beds but was 1.
Stayed 1 night in Sep 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Modern but Casual
Huge room. Right across the street from the train. Modern hotel. Great service too. Would gladly stay here again
Stayed 3 nights in Sep 2022

8/10 Good

Lars

Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness
OK -a little work needed
On arrival, we were greeted pleasantly and efficiently. We found a sock (from last residents) on balcony and spotted a hanger under the bed...so felt that maybe overall cleaning was not what it could be. We had paid for breakfast but both mornings the staff could not fund the booking and on the second evening our room key did not work and we waiting around for some time while it was sorted...this was attributed to 'systems'. Breakfast offered good variety and the hotel is very convenient for station/tram stops.
Stayed 2 nights in Aug 2022

10/10 Excellent

karel

Stayed 1 night in Jul 2022

6/10 Okay

Christophe

Stayed 1 night in Jul 2022

6/10 Okay

Cary

Stayed 1 night in Jul 2022

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break away
Great location by the station but a taxi ride to centre
Stayed 1 night in Jun 2022

10/10 Excellent

Zhihao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistant Mercure quality.
Stayed 1 night in Jun 2022
Response from Guilhem on 22 Jun 2022
Dear Zhihao, Thanks a lot for your comment ! :) See you soon, Kind regards,

10/10 Excellent

Donald, Athens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to train station.
Stayed 1 night in May 2022
Response from Guilhem on 22 Jun 2022
Dear Donald, I'm very happy to read you love the fact we are close to the train station. Hope to see you soon ! Kind regards,

10/10 Excellent

Michael

Stayed 1 night in May 2022
Response from Guilhem on 22 Jun 2022
Dear Michael, Thank you very much, Kind regards,

10/10 Excellent

Donald, Athens

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Leah was very helpful at check-in.
Stayed 1 night in May 2022
Response from Guilhem on 22 Jun 2022
Dear Donald, Thank you very much ! Have a lovely day, Kind regards

10/10 Excellent

Hong Jun

Liked: Staff & service, amenities, property conditions & facilities
Still being renovated, carpet or room could be cleaner. Staff are very nice, great location, overall, nice stay here
Stayed 1 night in Mar 2022

2/10 Terrible

Sudhir

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Guilhem on 3 Dec 2021
Dear Sudhir, Thank you to take the time to rate your stay at Mercure Bordeaux Gare Atlantic. I think I don't really understand your comment, would you mind please explain what happend during your stay ? Give us a rate of 2 out 10 without any comments cannot allows us to improve us. Thank you for your feedback, Have a lovely day, Kind regards,

2/10 Terrible

Carl

Disliked: Staff & service, room comfort
Very disappointing
Despite seeming to be recently opened, too many things in the room weren’t working: television, temperature control, and safe. When I told the manager that the safe didn’t work, he said it was “normal” and that I could put my valuables in their safe. He also said that the temperature couldn’t be lowered, even though the room was stuffy, because it was “that time of year”. He suggested that we open the window, which we did, and we were both bitten by mosquitoes. Absolutely no amenities, not even tissues, in the bathroom except for soap dispensers. Website promised slippers and amenities. No bottled water. No mini fridge. No milk in the coffee service. Finally, we are still waiting, 72 hours after we checked out, for our statement to be sent to us by email. Very disappointing.
Stayed 1 night in Oct 2021
Response from Guilhem Votre contact privilégié au Mercure Bordea on 4 Nov 2021
Dear Carl, Thank you to take time to rate our hotel. About the safe, this problem will be solve nextly by our provider. My choice of words was bad the sense of my sentence was "The safe is not working actually, if you want, we can keep your stuff on our one". Regarding the air conditionning, we can't change this system everyday, the day before you come on our hotel the temperature was verry cold so we turn off air conditionning and turn on heating. It's the same problem on all the hotel in the world between 2 seasons. For all your probelm during your stay I would like to present you all of my apologies ans I would be happy to welcome you on our hotel again to prove you this is not on our habits of services. Kind regards,

6/10 Okay

Valérie

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Thomas MITON - Chef de Réception on 22 Feb 2024
Chère Madame, Merci d'avoir pris le temps de partager vos impressions à la suite de votre séjour au Mercure Bordeaux Gare Atlantic. Je suis désolé de voir que votre expérience n'a pas été à la hauteur de vos attentes. Votre retour est précieux et toute information à ce sujet permet l'amélioration continue de nos services. Nous restons à votre écoute à ce sujet. Bien à vous, Thomas - Chef de Réception

8/10 Good

Martial

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nous avons apprécié l'écoute et la réactivité des personnels. Par contre, nous avons trouvé que l'entretien des chambres était un peu léger. Tasse utilisée retrouvée le lendemain, boîte de mouchoirs papier non renouvelée.... malgré une note laissée sur le lit
Stayed 4 nights in Jan 2024
Response from Thomas MITON - Chef de Réception on 7 Feb 2024
Cher Martial, Merci d'avoir pris le temps de partager vos impressions à la suite de votre séjour au Mercure Bordeaux Gare Atlantic. Nous sommes ravis de voir que notre équipe a su répondre à vos attentes. Merci également pour votre retour concernant notre service d'étage ; vos retours sont notre meilleure arme pour permettre notre amélioration continue. Nous espérons vous accueillir de nouveau prochainement. Bien à vous, Thomas - Chef de Réception

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel calme
Stayed 1 night in Jan 2024
Response from Thomas MITON - Chef de Réception on 16 Jan 2024
Cher Monsieur, Quelle joie pour nos équipes de lire votre magnifique retour à la suite de votre dernier séjour au Mercure Bordeaux Gare Atlantic. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement lors de votre prochaine escapade Bordelaise. Bien à vous, Thomas - Chef de Réception

10/10 Excellent

martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait
super, pratique ,bien situé, arrêt de tram à 50m ,gare sncf en face , hotel agréable, personel discret et professionnel
Stayed 3 nights in Dec 2023
Response from Thomas MITON - Chef de Réception on 16 Jan 2024
Chère Madame, Nous vous remercions pour votre beau retour à la suite de votre dernier séjour au Mercure Bordeaux Gare Atlantic. C'est un plaisir de voir que les efforts pour le grand confort de nos invités soient remarqués et appréciés. Nous espérons vous accueillir de nouveau prochainement. Bien à vous, Thomas - Chef de Réception

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Thomas MITON - Chef de Réception on 24 Dec 2023
Cher Denis, Merci pour ce beau retour à la suite de votre dernier séjour au Mercure Bordeaux Gare Atlantic. Nous avons déja hâte de vous accueillir de nouveau dans notre belle demeure. Bien à vous,

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel
Tolle Lage, schön renoviert, sehr zuvorkommende und nette Rezeption Zimmerreinigungspersonal war etwas überfordert mit der Frotteewäsche sortieren und WC Papierrollen nachfüllen
Stayed 4 nights in Oct 2023
Response from Thomas MITON - Front Office Manager on 23 Oct 2023
Dear Manuela, Thank you for taking time to share your experience following your recent stay at Mercure Bordeaux Gare Atlantic. We are delighted to see that you had a great time here with us and we look forward to welcoming you back soon. Sincerely, Thomas

10/10 Excellent

Minako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thomas MITON - Front Office Manager on 12 Oct 2023
Dear Minako, We are delighted to see that you had the most perfect time here with us! Until next timeSincerely, Thomas

8/10 Good

Tetiana

Business traveller, Travelled with partner
Liked: Amenities
Danrereux
Stayed 1 night in Sep 2023
Response from Thomas MITON - Chef de Réception on 16 Sept 2023
Chère Madame, Merci d'avoir pris le temps de partager vos impressions à la suite de votre séjour au Mercure Bordeaux Gare Atlantic. Nous sommes ravis de voir que vous avez passé un agréable moment et restons disponible pour échanger à propos de votre venue dans notre établissement. Au plaisir de vous lire, Bien à vous, Thomas - Chef de Réception

10/10 Excellent

Jan

Stayed 1 night in Jul 2023
Response from Thomas MITON - Front Office Manager on 28 Jul 2023
Dear Jan, Thank you so much for this perfect review! Your satisfaction is our greatest reward and we are so thankful for that! We all look forward to welcome you back soon.Sincerely, Thomas

8/10 Good

Wang

Liked: Staff & service, property conditions & facilities, room comfort
Excellent location and very friendly restaurant staff. However, bathroom floor was not cleaned on a daily basis (during our 4 night stay it was not cleaned). Trash was also taken out on alternate day.
Stayed 2 nights in Jul 2023
Response from Thomas - Front Office Manager on 26 Jul 2023
Dear Madame, Dear Monsieur, Thank you for taking time to share your thoughts following your time at Mercure Bordeaux Gare Atlantic. We are available at reception to fix any situation you may encounter during your stay. I offer my apologies for any inconvinience. We hope to welcome you back soon. Sincerely,

10/10 Excellent

Per Gunnar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to both train and tram, good breakfast. Big good room. Service was good and personal very helpful and always there when I need them.
Stayed 3 nights in Jul 2023
Response from Thomas - Front Office Manager on 26 Jul 2023
Dear Monsieur, Thank you for sharing your impressions!We are glad to read that you had a great time and enjoyed the services provided by our dedicated team members. We all look forward to welcome you back soon. Sincerely, Thomas

10/10 Excellent

Anne-Renée

Stayed 1 night in Jun 2023
Response from Thomas MITON - Chef de Réception on 5 Jul 2023
Chère Madame, Je vous remercie d'avoir pris le temps de partager vos impressions à la suite de votre séjour au Mercure Bordeaux Gare Atlantic. Nous sommes très heureux de voir que vous avez pleinement apprécié votre temps parmi nous. Au plaisir de vous accueillir de nouveau dans notre belle demeure Bordelaise. Bien à vous,

10/10 Excellent

Delphine

Stayed 1 night in Jun 2023
Response from SU on 18 Jun 2023
Merci pour votre notation de l'hôtel, nous espérons vous revoir dans nos murs ! A bientôt !

10/10 Excellent

Jean-Jacques

Stayed 1 night in May 2023
Response from SU on 18 Jun 2023
Merci beaucoup pour votre notation ! Nous espérons vous revoir dans nos murs !

10/10 Excellent

Ali

Stayed 1 night in May 2023
Response from SU on 18 Jun 2023
Merci beaucoup pour votre notation, nous espérons vous revoir de nouveau dans nos murs !

10/10 Excellent

SEBASTIEN

Stayed 1 night in May 2023
Response from SU on 18 Jun 2023
Merci pour votre notation, nous espérons vous revoir de nouveau dans nos murs !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bof, hôtel très prétentieux
Nous n'avons pas aimé le concept de réception qui n'en ai pas une !!! Nous avons trouvé notre chambre (504) très sombre et peu accueillante. Nous avons trouvé les lits très petits.
Stayed 2 nights in May 2023
Response from Thomas MITON - Chef de Réception on 15 May 2023
Cher Monsieur, Je vous remercie pour votre retour à la suite de votre séjour. Je suis désolé de lire que notre concept de réception mobile ne vous ai pas convaincu. Les lits proposés dans nos chambres à deux lits respectent les standards de la marque Mercure à savoir une taille de 90 cm par 200 cm. Nous espérons vous accueillir de nouveau prochainement dans notre établissement et vous faire profiter d'un séjour qui répondra pleinement à vos attentes. Bien à vous, Thomas - Chef de Réception

4/10 Poor

Kotaro

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Thomas - Front Office Manager on 23 Jun 2023
Dear Kotaro, I am sorry to read that you did not fully enjoyed your stay here. Your satisfaction is our priority and I invite you to reach us in order to have more details and help us improve our service. Sincerely, Thomas - Front Office Manager

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Thomas MITON - Chef de Réception on 15 May 2023
Cher Gilles, Je vous remercie d'avoir pris le temps de nous faire part de vos impressions à la suite de votre venue dans notre demeure Bordelaise. Nous sommes ravis de constater votre pleine satisfaction.Au plaisir de vous accueillir de nouveau au Mercure Bordeaux Gare Atlantic. Bien à vous, Thomas - Chef de Réception