Ratings based on 1,046 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from dubai

nice and warm near the beach

Posted 22-May-2017
Pros: SPA
Cons: restaurant .food should be in more variety and better
Location: good
fantastic two nights , nothing much to say it was nice and relaxing
5 out of 5
Recommended
for Everyone
by A verified traveller from SG

Nice hotel closed to beach

Posted 09-May-2017
It's my second time staying here at henan garden and i love the place still. It's clean and so relaxing. the ambience of the hotel is good. Morning breakfast is great too.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Beachfront Hotel in a centralised location

Posted 08-May-2017
Pros: Location , Amenities , Breakfast
Cons: Wifi
Location: Centralised and beachfront.
Excellent location and overall facilities in hotel is good. Staff were helpful and the rooms were in good condition. However, the wifi connectivity was inconsistent and rather slow. This would be the only negative aspect of this hotel. Other than that, it is recommended and value for money.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice stay in Junior Suite

Posted 02-May-2017
The hotel replenishes the mini-bar every day with water, beer and juice. The location of the room is closely connected to the beach. The hotel could make special arrangement for birthday celebration at a price. Still it would be great if they could offer something extra for free.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good swimming pools but below average service

Posted 02-May-2017
The hotel has three swimming pools and easy access to the beach. But the room on 1/F (actually Ground floor) during my stay is problematic. It has a pungent smell with poor drainage in the shower when check-in. After informing the reception, the house-keeping quickly responded by spraying deodorant and pumping the drainage. The issue of drainage is settled but the pungent smell was still be there without solving actually. There wasn't any follow-up afterwards as well.
3 out of 5
by A verified traveller from New York

Customer service lacking

Posted 13-Apr-2017
Pros: Hotel was clean although they had a lot of construction on the area.
Cons: Front desk customer service and food. This would be the only reason why I would not recommend to a friend
Location: Beach activity, shopping and lots of restaurants.
Very disappointed upon arriving to find did not have king size bed as requested. Front desk supervisor dealt with the situation poorly; did not attempt to compensate at all and I as told to take it up with Expedia. They didn't care we were on our honeymoon. They finally put a twin bed and queen size bed together after showing my husband a very smelly room on the 2nd floor. They did offer to change room the next day after my husband told them he would give them negative review. The dinner buffet food is not great and not worth the extra money. The hotel is very pleasing to the eye and rooms were clean. However upon leaving we needed to print airline tickets and front desk made it very difficult. We were literally leaving in 2 minutes and They wanted us go pay for 30 minutes of computer to be able go print our airline tickets. It seems that the front reception area does not have good troubling shooting skills even for simple tasks.
2 out of 5
by A verified traveller from italy

Don't choose Hennan Garden

Posted 09-Apr-2017
Pros: Friendly staff, nice pool area, great location
Cons: Food, WiFi, deluxe room, too noisy
Location: Great location, on the beach, lots of shops nearby
Great location and friendly staff, nice pool area. Absolutely terrible food, deluxe room super dark and small better choose premier room. Very noisy, especially at night. Wifi not working properly. Won't stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Nice Location

Posted 06-Apr-2017
Pros: Location and Cleaniness
Cons: Firmer pillows and bed would be better for a good night's sleep.
Location: d*mall and d*talipapa is just a few minutes walk away!
Hotel staff is friendly and helpful, especially front office. Located in the middle of busy station 2 and easy access to the beach! Food, booze and shopping is very convenient too.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

Splendid Beach Resort right on the beach

Posted 28-Mar-2017
Pros: Room size, hotel location, Pools
Location: Right on the beach and the hustle and bustle of station 2 is just 50 metres from the room. hundresds of pubs, restaurants and sea food places nearby
Wonder why I havent written a review for this hotel. Its been a while but one of my best memories and hotels I have ever stayed in. It was very close and they arrange for end to end pick up and drop right from the cataclan airport in airconditioned vehicles in great condition where possible. The resort is huge, well maintained and has 4 large pools. The room size was the largest I have ever stayed in and brand new. The breafast spread was pretty lavish too. Their staff is well trained, smiling and polite. A few 100 meters from the pool was the splendid white sand pristine beach. My package gave me dinner as well which was well stocked with local cuisine. Unfortunately, when I travelled to Boracay, it was too hot for my comfort so I ended up spending most of my time in their pools and enjoying their food.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Great location close to fish market & beach

Posted 27-Mar-2017
Pros: Simple and a lovely relaxing atmosphere wherever you go
Cons: Request varaity of cousin, improve the open puffy and the quality of food at the hotel, an experience tour guide is required
Location: Near by beautiful white sand beach, restaurants and variety of shops at the D-mall
All great experience, beautiful swimming pools , very clean and tidy