Day poring rain sent girlfriend to pool towel bar and was refused towels cause we didn’t have pool card , 6 people were using the acre size pool area and sitting at the pool bar soaking and freezing , demanded towels and finally got one , day two went to beach stayed till 11:30 an returned to un made room , called to have service , room was cleaned and towels removed but not replaced , woke and showered realizing we didn’t have any bath towels , used old wash cloth for drying , at check out I reported this to upper Managmentt and was Repeatedly denied my side of the story them telling me that I called for replacement towels the morning of the shower when they fully well aware that they just took my jowls and didn’t replace them manager was rude and she did not consider the guest first and foremost I’m a westerner and they call that a five-star hotel I give it Two star for service