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Reviews of Hotel Excelsior Bogotá

3 out of 5
Hotel Excelsior Bogotá
Carrera 14, 86a-96, Bogotá, Distrito Capital

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 65 reviews" "
Rating 8 - Good. 27 out of 65 reviews" "
Rating 6 - Okay. 6 out of 65 reviews" "
Rating 4 - Poor. 4 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Melissa, Bogota

Travelled with partner
Liked: Staff & service
Disliked: Amenities
the hotel photos do not correspond to the reality.
Stayed 3 nights in Nov 2019

10/10 Excellent

Ana, Montreal, qc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a good size, and very clean. The staff were nice and always willing to help out with local knowledge and very helpful with directions. Breakfast was fresh fruit along with eggs cooked to your liking- worth the $3 per day. The area is safe, and far enough that you aren’t in the hussle and bussel of zona rosa but still close enough that it’s a short walk. However on fridays and Saturdays you can hear music from a club that is behind the hotel on another street. Its not too loud that you can’t sleep but if you are a light sleeper, i would suggest a pair of ear plugs.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Manager on 5 Nov 2019
Thanks

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Manager on 5 Nov 2019
Thanks

10/10 Excellent

Gerardo, Costa Rica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Is very kindfull Is in a very good área mese yo zona T Restaurantes And malls
Stayed 3 nights in Aug 2019
Response from Manager on 4 Sept 2019
Dear, Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wiso
Missed flight we stayed overnight. Close to airport and free shuttle
Stayed 3 nights in Jun 2019
Response from Manager on 20 Jun 2019
Estamos para colaborarles

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff provided pots and pans for kitchenette.
Stayed 8 nights in Jun 2019
Response from Manager on 7 Jun 2019
Dear Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

8/10 Good

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious breakfast and wonderful attention
Breakfast was the absolute best. Highly recommend it. The attention was superb. Morning crew was great. Evening shift was terrible.
Stayed 1 night in Jun 2019
Response from Manager on 7 Jun 2019
Dear Mr Quincy We appreciate your comments; this is an opportunity for constant improvement and it help us to provide a better service every day, based on the best quality standards. We hope you visit us again.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Manager on 7 Jun 2019
Apreciado Agradecemos sus comentarios, estos son una oportunidad de mejora constante y nos alientan a seguir trabajando todos los días para brindar un servicio de calidad. Esperamos que nos visite nuevamente.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelsior
Good hotel and good area
Stayed 1 night in May 2019
Response from Manager on 30 May 2019
Dear Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Mgr on 6 May 2019
Thanks

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is nothing like the pics and I mean not even remotely close. The service is horrible and rooms are nasty. It looks and acts like a rundown hotel. I travel in Colombia a lot. This is the worst I've seen.
Stayed 1 night in May 2019
Response from Mgr on 6 May 2019
Dear guest, we appreciate your comments, our hotel is located in a traditional and classic building of the city, but our rooms are spacious and completely clean. If this was not the case, you should have reported at the same time that we had proceeded in the moment. On the other hand, at the hotel we have excellent customer service where we want to offer our guests a pleasant stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The hotel was very clean. The staff was very helpful navigating Bogota. The hotel has a unique charm. It combine modern amenities with more cultured appeal. I highly recommend this hotel. It is a unique experience that adds memories to any vacation.
Stayed 7 nights in Feb 2019
Response from DIANA on 14 Mar 2019
Dear Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is perfectly located in the center, walking distance to everything. The rooms are nice however the beds a little too firm for my liking. Its very economic and the location is the best. I stay here every year i visit.
Stayed 5 nights in Jan 2019
Response from Manager on 4 Feb 2019
Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, room comfort
Great Value and Spacious
I booked a suite for my stay. There were 3 of us. They had already provided and set up a roll-away bed in addition to the two doubles in the bedroom before I had to ask which was nice. The rooms were spacious and definitely larger than expected given the price. In terms of value for money there are no complaints as the rooms are large and deliver more space than expected though being a little dated. This being the only small shortfall, as the dated decor may not be to everyone's taste. The rooms were reasonably basic however very clean. The staff were friendly although in my experience conversation is limited to Spanish only, however this was expected. I would stay here again if in Bogota.
Stayed 3 nights in May 2018

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is really nice, the hotel staff is courteous. Walking distance for everything.
Stayed 4 nights in Aug 2017

4/10 Poor

Andrea , vancouver

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean, outdated and a bit noisy
Spent only one night. Decent enough location though it's on a sketchy alley and feels a bit dodgy at night. Staff were very nice and helpful. Room was clean, soft bed and sheets but small and outdated. No AC and my window opened into a janitor closet. Requested to be moved elsewhere which they were able to do but, again, not a proper window. It was also very noisy in the sense that you hear everything your neighbors are doing as well as in the hallway. Good enough for 1 night I suppose but I would consider it a 2 star.

10/10 Excellent

Mr.Teklemariam, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 out of 10
Extremely helpful staff, safe neighborhood and close to shopping malls, restaurants and bars.

6/10 Okay

mansal, panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
expectacular bogota
Great hotel location and really beatifull city the people is too friendly y cute

8/10 Good

Edy, Bog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
The hotel has a good location, so we could visit many places in a confortable way.

6/10 Okay

HugoB, Weston, FL

Liked: Staff & service, room comfort
Too much trafic to get to the hotel every day
Hotel is too old

6/10 Okay

Verified traveller

Liked: Cleanliness
Bogota
It would have helped if someone spoke English. The rooms need to be updated/remodeled! They were roomy but it hasn't been updated for 40+ years.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
avrage hotel
average hotel, too much noise on the 3rd floor in the morning

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly helpful staff
All of the staff at this hotel go out of their way to be helpful and are very friendly. The location is wonderful and the facilities fine.

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atencion, muy buena ubicación, desayuno muy bueno, tienes acceso a una cuadra a un gym franquicia de Bogotá, detalles a mejorar el primer piso se escucha todo el ruido de la cocina,
Stayed 1 night in Mar 2020
Response from MANAGER on 10 Mar 2020
Apreciado Señor Joaquin Agradecemos sus comentarios, estos son una oportunidad de mejora constante y nos alientan a seguir trabajando todos los días para brindar un servicio de calidad. Esperamos que nos visite nuevamente.

10/10 Excellent

VIANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Me atendieron muy bien desde que llegue, la ubicación está maravillosa sobre todo si te gusta la fiesta ya que muy cercano está la zona de bares. La habitación muy amplia y cómoda
Stayed 2 nights in Feb 2020
Response from Manager on 10 Mar 2020
Apreciado Viani En nombre de todo el equipo del hotel Excelsior, le agradecemos por habernos escogido para hacer parte de una excelente experiencia durante su visita a nuestra ciudad. Gracias por sus muy amables comentarios, y esperamos tenerlos nuevamente con nosotros para tener el placer de atenderlos.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, excelente servicio lo recomendaría
Stayed 4 nights in Nov 2019

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad precio
Buena ubicación.. Hotel con lo basico... Habitación super amplia... Buen wifi... Ha sido bien...con lo basico y sin lujos
Stayed 2 nights in Nov 2019

8/10 Good

PLUS SOLUTIONS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Manager on 9 Sept 2019
Dear Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es excelente, están dispuesto a ayudarte en lo que desees y son muy cordiales
Stayed 1 night in Jul 2019
Response from Manager on 6 Aug 2019
Apreciado Huesped Muchas gracias por sus amables comentarios! Estamos muy contentos de haberlos tenido aquí y el hecho de que usted fue satisfecho con nuestros servicios nos agrada aún más. Saludos de todo el equipo del hotel.

8/10 Good

Andrés

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2019
Response from Manager on 6 Aug 2019
Dear Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel limpio exelente ubicacion y personal atento y muy eficiente
Stayed 2 nights in Jun 2019
Response from Manager on 28 Jun 2019
Apreciado Muchas gracias por sus amables comentarios! Estamos muy contentos de haberlos tenido aquí y el hecho de que usted fue satisfecho con nuestros servicios nos agrada aún más. Saludos de todo el equipo del hotel.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wiso
El hotel es muy cerca a restaurantes , área segura la Atención muy buena.
Stayed 2 nights in Jun 2019
Response from Manager on 20 Jun 2019
Apreciado Sr Wiso Muchas gracias por sus amables comentarios! Estamos muy contentos de haberlo tenido aquí y el hecho de que usted fue satisfecho con nuestros servicios nos agrada aún más. Saludos de todo el equipo del hotel.

8/10 Good

Tânia Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é bom os quartos são grandes, camas boas, limpeza muito boa, o funcionários super atenciosos, só o café da manhã que é horrível, é servido pelo funcionário e só tem todos os dias ovo,cafe, uma fruta e pão nunca fui para um hotel com um café tão péssimo.
Stayed 6 nights in May 2019
Response from Manager on 7 Jun 2019
Prezada Sra. Tania Agradecemos seus comentários, são uma oportunidade para uma melhoria constante e nos encorajamos a continuar trabalhando todos os dias para oferecer um serviço de qualidade. Esperamos que você nos visite novamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta la localización cerca de zona T Lugar seguro
Stayed 2 nights in Apr 2019
Response from Diana on 8 May 2019
Apreciado Huesped Muchas gracias por sus amables comentarios! Estamos muy contentos de haberlos tenido aquí y el hecho de que usted fue satisfecho con nuestros servicios nos agrada aún más. Saludos de todo el equipo del hotel.

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy confortable. Excelente atención
Stayed 1 night in Apr 2019
Response from Diana on 29 Apr 2019
Apreciada Sra Jenny, Muchas gracias por sus amables comentarios! Estamos muy contentos de haberlos tenido aquí y el hecho de que usted fue satisfecho con nuestros servicios nos agrada aún más. Saludos de todo el equipo del hotel.

8/10 Good

Nayara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização e atendimentos excelentes
O quarta não é novo, mas fomos muito bem recebidos. Atendimento excelente, todos sempre muito educados e solícitos em especial o mensageiro chamado Oscar.
Stayed 2 nights in Mar 2019
Response from DIANA on 3 May 2019
Prezada Ms. Muito obrigado por seus comentários gentis! Estamos muito felizes por ter você aqui e o fato de você estar satisfeito com o nosso serviço nos agrada ainda mais. Saudações de toda a equipe do hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Organizado
Muy bueno, atentos, desayuno deli
Stayed 1 night in Mar 2019
Response from Diana on 30 Mar 2019
Apreciado Sr, Muchas gracias por sus amables comentarios! Estamos muy contentos de haberlos tenido aquí y el hecho de que usted fue satisfecho con nuestros servicios nos agrada aún más. Saludos de todo el equipo del hotel.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Buon hotel vicino zona rosa
Posizione ottima vicino zona rosa ,zona sicura ,accoglienza ottima ,camera un po' piccola, non ben pulito il pavimento ,un poco rumorosa ma nel complesso buon hotel con buona colazione e tutto vicino
Stayed 3 nights in Feb 2019
Response from Diana on 18 Mar 2019
Apreciado En nombre de todo el equipo del hotel Excelsior, le agradecemos por habernos escogido para hacer parte de una excelente experiencia durante su visita a nuestra ciudad. Gracias por sus muy amables comentarios, y esperamos tenerlos nuevamente con nosotros para tener el placer de atenderlos.

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Diana on 22 Feb 2019
Dear Mr Larry Thank you very much We are very happy to you have been here and you have been satisfied with our services. Greetings from all the hotel team.

10/10 Excellent

San, Puerto Vallarta, Jalisco, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en buena ubicación y cerca de transporte público y zona comercial
Stayed 8 nights in Oct 2018
Response from Diana on 9 Nov 2018
En nombre de todo el equipo del hotel Excelsior, le agradecemos por habernos escogido para hacer parte de una excelente experiencia durante su visita a nuestra ciudad. Gracias por sus amables comentarios, y esperamos tenerlos nuevamente con nosotros para tener el placer de atenderlos.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay I keep staying there is very good
Very good stay
Stayed 2 nights in Sep 2018
Response from Diana on 6 Nov 2018
Thank you very much for your kind comments! We are very happy because you were satisfied with our services Greetings from all of the hotel group.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena experiencia
Bien, un sitio tranquilo
Stayed 4 nights in Sep 2017

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Excelente

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atencion y ubicacion
Muy bien es una excelente atencion limpieza comodidad y seguridad regresaria sin dudarlo

10/10 Excellent

Margarita, ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Me encantó. Volvería a quedarme. El desayuno delicioso.

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

RICARDO, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel
Hotel muito bem localizado e dispõe de funcionários disponíveis e bem educados.

10/10 Excellent

Indry Zaidee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

MARIA, PANAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUEN HOTEL
EXCELENTE UBICACION BUEN SERVICIO LO RECOMIENDO