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"had a fantastic stay at the Costa Maya Hotel. The breakfast was fresh, tasty, and a great way to start the day. The pool was clean and relaxing—perfect for cooling off and unwinding. Special thanks to Gina, who really made my experience memorable with her warm and attentive service. She also helped arrange a boat tour that ended up being a real highlight of the trip—super enjoyable and very affordable. I also enjoyed a few cocktails during my stay—they were well made and added to the relaxing vibe. Overall, I’d definitely recommend this hotel if you’re visiting Costa Maya!"

"What a great stay! The room was beautiful and comfortable, the pool was so refreshing and with amazing views of the sea and hillsides. The staff were incredibly kind and helpful and the food was absolutely delicious. Highly recommend and we will definitely be back!"

"Die Freundlichkeit des personals, angefangen von manager bis hin zum täglichen personal, alle waren sehr nett und hilfsbereit. Ganz besonders hat uns die junge Meryem, von Gast service gefallen. Sehr hilfsbereit and erfrischend!! Das Essen, war ebenso sehr vielfältig und gut. Wir waren rundum sehr zufrieden und werden es weiter empfehlen. "

"The staff is super helpful and friendly (this is rare :) really cool"

"Excellent 5star hotel with excellent service and amazing stuff! Top notch!"

"Unfortunately we the lack of North American/latin American food was a downfall for us."

": Stunning Views but Service Needs Improvement We recently stayed in the sea view suite, which was impressive with its two huge terraces—one off the sitting room and another off the bedroom—offering a breathtaking view of the sea. The room was spacious and comfortable, making it a pleasant stay. The staff were friendly and welcoming, which added a nice touch to our experience. However, the service was disappointingly slow. It often took longer than expected to receive any service, which affected our overall enjoyment of the stay. Additionally, the prices seemed overrated for the quality and speed of service provided. While the views and room were wonderful, the value for money didn’t quite meet our expectations. If you’re looking for a place with great views and can overlook the service delays, this might be worth considering. Otherwise, you might want to weigh the pros and cons."