Title: Costa Sol Hotel & Villas Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Costa Sol Hotel & Villas Family-friendly hotel with 24-hour front desk and outdoor pool ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/d8120384.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/f764d4e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/82cf65b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/60b2f563.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | In-room safe](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/e945abc6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Families find their rhythm at Costa Sol Hotel & Villas, where children play in the garden while adults unwind by the pool. The property offers practical amenities including a gift shop and luggage storage, while the multilingual staff ensures a seamless stay for everyone. 5.0 ## Popular amenities - Bar - Pool - 24/7 front desk - Laundry - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Oct 1 - Oct 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1276920&PinnedHotelID=1276920&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### Junior Suite ### Highlights Air conditioning TV Private bathroom Free bottled water In-room safe - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Garden View, with AC | Private kitchen](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/1179fbbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden View, with AC ### Highlights Air conditioning TV Private bathroom Free bottled water In-room safe - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Standard Room | In-room safe](https://images.trvl-media.com/lodging/2000000/1280000/1277000/1276920/e21ecd10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Fridge TV Private bathroom Hairdryer Free bottled water In-room safe - Sleeps 4 - 1 Double Bed OR 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBoca-Del-Rio-Hotels-Costa-Sol-Hotel-Villas.h1276920.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBoca-Del-Rio-Hotels-Costa-Sol-Hotel-Villas.h1276920.Hotel-Information) ## About the area Located in Boca del Río, Costa Sol Hotel & Villas is in the business district and near the beach. The area's natural beauty can be seen at Mocambo Beach and Veracruzano Coral Reef System National Park, while Foro Boca and Canonero Guanajuato are cultural highlights. Travelling with kids? Consider Veracruz Aquarium and Museo Agustín Lara. Discover the area's water adventures with kayaking, waterskiing and parasailing nearby, or enjoy the great outdoors with ecotours. [Visit our Boca del Río travel guide](https://www.expedia.co.uk/Boca-Del-Rio.dx182165) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.10764%2C-96.10271&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DdwD6INXoOy7uOwfscKfJuMzQz4=) Av Veracruz s/n Esquina Ferrocarril, Col Centro, Boca del Rio, VER, 94290 ### What's nearby - Playa Vicente Fox - 5 min walk - 0.3 miles - Foro Boca - 7 min walk - 0.4 miles - Plaza Las Americas Shopping Mall - 5 min drive - 2.6 miles - World Trade Center Veracruz - 5 min drive - 2.8 miles - Mocambo Beach - 5 min drive - 2.6 miles ### Getting around - Veracruz Central Station - 26 min drive - Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 27 min drive ### Restaurants - ‪Sr. Asadero Espress - ‬7 min walk - ‪Little Caesars Pizza - ‬5 min walk - ‪Toño Bayon Marisquería - ‬4 min walk - ‪Café Andrade Tampiquera - ‬9 min walk - ‪Paradise Rafael's Palmas - ‬5 min walk ## About this property ### Costa Sol Hotel & Villas Family-friendly hotel near Veracruz Aquarium Shopping on-site, a garden and a playground are just a few of the amenities provided at Costa Sol Hotel & Villas. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas. Other perks include: - An outdoor pool and a children's pool - Free self-parking - A porter/bellboy, concierge services and a TV in reception - Luggage storage, a 24-hour front desk and multilingual staff Room features All 161 rooms include comforts such as air conditioning, in addition to perks such as safes and free newspapers. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels ## Similar properties ![42-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/10000000/9460000/9451100/9451039/55bacc64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Punta Azul Boca del Río - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 889 reviews £39 includes taxes & fees 2 Oct - 3 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=9451039&PinnedHotelID=9451039&HadPinnedHotel=true®ionId=-1&adults=2) ![Business centre](https://images.trvl-media.com/lodging/2000000/1330000/1320900/1320891/7b9f11fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Collection O Hotel Mocambo, Boca del Río Mocambo - Pool - Spa - Kids pool - Parking included 8.0 Very good 781 reviews £48 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1320891&PinnedHotelID=1320891&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/36f59405.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Hotel Diligencias Malecon - Pool - Hot tub - Spa - Parking included 8.6 Excellent 1,122 reviews £25 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/540000/538600/538518/b8931715.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Veracruz Boca del Rio Boca del Río - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 1,012 reviews £79 includes taxes & fees 2 Oct - 3 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=538518&PinnedHotelID=538518&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/9f92f0a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Playa Caracol Mocambo - Pool - Spa - Kids pool - Parking included 8.2 Very good 492 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/5000000/4240000/4235200/4235154/7dfc9a24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jaragua Boca del Río - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 351 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=4235154&PinnedHotelID=4235154&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/580000/570400/570366/c5444557.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Boca Del Rio by IHG Boca del Río - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,011 reviews £78 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=570366&PinnedHotelID=570366&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/23000000/22170000/22170000/22169930/54e8b977.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lithio Hotel Veracruz - Pool - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 607 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=22169930&PinnedHotelID=22169930&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/4000000/3100000/3097100/3097088/ae0b35d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Veracruz Boca del Río - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,000 reviews £67 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=3097088&PinnedHotelID=3097088&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/35000000/34350000/34342000/34341914/bb3f1049.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Veracruz Boca del Río - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 1,017 reviews £59 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=34341914&PinnedHotelID=34341914&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free self parking on site ### Food and drink - A bar/lounge - A restaurant ### Things to do - Children's pool - Outdoor pool - Personal motorised watercraft - Playground - Shopping - TV in common areas ### Family friendly - Children's pool - Outdoor pool - Playground ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Multilingual staff - No housekeeping service - Porter/bellhop ### Business services - Conference space - Meeting room ### Outdoors - Garden ### Accessibility - Lift ### More - Designated smoking areas ## Room amenities ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Free bottled water ### More - Air conditioning (climate-controlled) - Free daily newspapers - Safe ## Policies ### Check-in Check-in time starts at 3 PM ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Costa Sol Hotel & Villas Costa Sol Hotel & Villas Boca del Rio Costa Sol Villas Boca del Rio Hotel Costa Sol Costa Sol Hotel & Villas Hotel Costa Sol Hotel & Villas Boca del Rio Costa Sol Hotel & Villas Hotel Boca del Rio ## Frequently asked questions ### Does Costa Sol Hotel & Villas have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Costa Sol Hotel & Villas pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Costa Sol Hotel & Villas? > Self-parking is free at this property. ### What time is check-in at Costa Sol Hotel & Villas? > Check-in begins at 3 PM. ### What time is check-out at Costa Sol Hotel & Villas? > Checkout is at noon. ### Where is Costa Sol Hotel & Villas located? > This family-friendly Boca del Río hotel is located in the entertainment district, within a 10-minute walk of Playa Vicente Fox, Foro Boca and Plaza Bicentenario. Canonero Guanajuato and Unidad Deportiva Hugo Sánchez are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Costa Sol Hotel & Villas Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 8 6 - Okay 10 4 - Poor 15 2 - Terrible 16 ### 5.8/10 Cleanliness ### 5.8/10 Staff & service ### 4.4/10 Property conditions & facilities ### 2/10 Terrible #### Verified traveller 4 Mar 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Instalaciones olvidadas La mayoría de la instalaciones se encuentran abandonadas y deterioradas ##### Verified traveller ### 4/10 Poor #### Verified traveller 29 Aug 2016 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities El hotel ya no cuenta con ningún servicio está como abandonado no hay tv, restaurante, las albercas muy sucias, en los cuartos no hay agua caliente. De plano mal y quien reembolsable lo que cobran si no lo tienes. ##### Verified traveller ### 4/10 Poor #### andres , puebla 23 Aug 2016 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### hotel cerca de la playa buena ubicacion no tenían llaves de los cuartos cada vez que querías entrar al cuarto tenían que ir a abrirte con la llave maestra a sus instalaciones les falta mucho mantenimiento la alberca estaba sucia ##### andres ### 4/10 Poor #### Rack, Pachuca 20 Aug 2016 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Hotel descuidado Las instalaciones están deterioradas . Alberca le falta limpieza tiene lama ##### Rack ### 2/10 Terrible #### GEORGINA 9 Aug 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No les recomiendo este hotel ni para dormir Tengan mucho cuidado, pues las imágenes que publican están obsoletas. La alberca tiene moho por todas partes, se ve que no le dan mantenimiento, sólo estuvimos 3 horas en la alberca y fue suficiente para que mis sobrinos tuvieran infección en los ojos. El agua está rezagada pues huele muy mal. En la habitación hay cucarachas. No tienen planta de luz de respaldo, y uno se queda sin A/C y luz durante el tiempo que falla la luz. Los camastros están descuidados y las instalaciones en general también lo están. Y el personal que te recibe es atento pero no resuelven ninguna situación que se presente, así que uno se queda con el problema ya que nadie responde por lo que ahí sucede. ##### GEORGINA ### 4/10 Poor #### Verified traveller 12 May 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### NO CUMPLE CON LO QUE ANUNCIA Sin WIFI, sin señal de television y con un servicio pobre en todos los aspectos. El hotel carece de mantenimiento. Uno espera recibir y ver lo que se anuncia en internet pero cuando se esta allí no se recibe nada de lo que uno pago más que aire acondicionado y una cama decente para dormir. ##### Verified traveller ### 4/10 Poor #### Virginia, orizaba 9 May 2016 Disliked: Staff & service, property conditions & facilities #### Feliz con la familia Bien ##### Virginia ### 2/10 Terrible #### Verified traveller 26 Apr 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy mal el hotel muy descuidado, no había todo lo que ofrecen, desde la botellita de agua, la tv no se veía bien, el aire dejo funcionar una noche, no había el aparato telefónico en la habitación, la regadera se goteaba. nos cambiaron de habitación y esta también tenia fallas, no funcionaba el lava manos.... etc etc etc.... muy mala experiencia en este hotel ##### Verified traveller ### 2/10 Terrible #### Verified traveller 29 Mar 2016 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Muy mal servicio no lo recomendaría Pésimo servicio, incluso no había agua caliente en la regadera! ##### Verified traveller ### 2/10 Terrible #### Frida, México 22 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel en decadencia El hotel está en abandono, el lobby tiene polvo sobre las mesas, no se ha dado mantenimiento a la pintura, el restaurante no funciona, la alberca está sucia, el pasto no se corta, está desordenado, no funciona el aire acondicionado, no hay agua caliente, las sábanas parecen muy viejas, las almohadas huelen a perfume ajeno, sólo hay una cama King size en todo el hotel, el personal es escaso e ineficiente. En definitiva no es un buen lugar para hospedarse, está muy abandonado. ##### Frida ### 2/10 Terrible #### Erick, Cuautla, Mor. 4 Jan 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimas condiciones de limpieza, conservación y se PÉSIMO!!!! Las condiciones de conservación, limpieza y servicio del hotel son deplorables y para nada corresponden con lo publicado y tarifa, me fué asignada una primer habitación la cual ademas de encontrarla abierta antes de ocuparla la ropa de cama estaba muy sucia y con cabellos, y mecanismo de la tasa del baño no funcionaba, al reportar esto me asignan otra habitación en donde de igual manera la ropa de cama (fundas y sabanas) y toallas presentaban manchas de liquidos amarillos y de rimel de ojos, instalaciones de baño salpicados y manchados con un liquido azul, ademas de que el aire acondicionado desprendía un olor fétido y desagradable. Por otro lado escasa o nula iluminación en pasillos y zona de acceso y cruce a habitaciones (alrededor de alberca) por falta de personal a dicho del recepcionista. al reemplazarme tanto la ropa de cama como toallas estas estaban tambien en condiciones de desgate manchadas y vieja. En General condiciones y servicio de este Hotel nada recomendables!!! ##### Erick ### 6/10 Okay #### Verified traveller 21 Dec 2015 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### NO ME AGRADO CAMAS INCOMODAS, BAÑOS NO MUY BIEN CUIDADOS, NO HABIA AGUA CALIENTE TV PEQUEÑA, MUCHO RUIDO ##### Verified traveller ### 4/10 Poor #### María, Ciudad de México 28 Aug 2015 Disliked: Staff & service, property conditions & facilities #### Al hotel le falta mucho mantenimiento. Para llegar a la playa hay que caminar por el jardín que le falta mucha iluminación, además hay que cruzar una carretera para entrar a la playa. El gerente del hotel es un grosero prepotente, y comentan las empleadas que las acosa sexualmente. ##### María ### 2/10 Terrible #### Daniel, Queretaro 25 Aug 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Espantoso Hotel Esta peor que un Hotel de Paso. ##### Daniel ### 6/10 Okay #### Verified traveller 24 Aug 2015 Liked: Staff & service, room comfort Disliked: Property conditions & facilities #### Falta de mantenimiento Falta mantenimiento a las instalaciones de los cuartos, nuestra habitación tenía fugas de agua en las llaves. ##### Verified traveller ### 2/10 Terrible #### Maria, Ponce, Puerto Rico 11 Aug 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible Hotel....BEWARE Dirty rooms, dirty pool, a/c did not work and leaked water. Overall not what the hotels.com site shows for property picture. ##### Maria ### 2/10 Terrible #### MARIA, Ponce, Puerto Rico 11 Aug 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty Hotel Terrible Hotel, AC not working, dirty pool and overall dirty hotel. Should not be listed on Hotels.com... ##### MARIA ### 2/10 Terrible #### Olivia Andrea, DF 25 Jun 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nunca se hospeden ahí Mi experiencia fue muy mala. No cumplieron con los requerimientos solicitados (cama king size) y nos dieron dos camas matrimoniales. También nos pusieron en un cuarto que olía mucho a humedad y con una fuga en el baño, y cuando pedimos un cambio nos dieron que no había más habitaciones disponibles. Pedí hablar con el Gerente y no estaba y no había nadie que cumpliera las funciones del mismo. Me comuniqué con Hoteles.com quienes tampoco pudieron hacer nada ya que no había persona que tomara decisiones en el establecimiento. Solicité no hicieran el cargo para buscar otro hotel que por el mismo precio diera mejor servicio y tampoco tuve una respuesta favorable. NUNCA SE HOSPEDEN AHI, en general el hotel es muy viejo y muy feo. Nada con las fotos que ahí ponen. ##### Olivia Andrea ### 6/10 Okay #### SYLVIA, DISTRITO FEDERAL 8 May 2015 Disliked: Cleanliness, staff & service, property conditions & facilities #### VACACIONES A COSTA SOL VERACRUZ NO HABÍA LUGAR PARA EL ESTACIONAMIENTO. MOBILIARIO VIEJO. MAL SERVICIO. SE PIDIÓ SERVICIO DE DESPERTADOR Y NO DIERON. AGUA CALIENTE NO TUVIMOS 2 DÍAS. NO NOS GUSTÓ EL HOTEL Y MUY CARO. ##### SYLVIA ### 2/10 Terrible #### Verified traveller 5 Jan 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel en Veracruz Puerto mal servicio, mal aire acondicionado, habitación vieja, instalaciones fatigadas, consideró que en comparación con otros hoteles de la misma zona, me cobraron una tarifa muy alta. ##### Verified traveller ### 4/10 Poor #### Verified traveller 24 Dec 2014 Disliked: Cleanliness, property conditions & facilities, room comfort #### worn out Hotel is a little worn out. Internet barely functional, only in the lobby. No refrigerator as was advertised... Nice neighborhood, great beach. ##### Verified traveller ### 4/10 Poor #### ALBERTO, CANCUN 22 Oct 2014 Disliked: Cleanliness, property conditions & facilities, room comfort #### NO ME QUEDE<, ME CAMBIE A OTRO HOTEL NO ME PARECIÓ EL MISMO DE LAS FOTOS Y EL ESTADO GENERAL DE LAS HABITACIONES LUCIAN Y ESTABN DETERIORADO. AVISE ME IBA SIN SIQUIERA USAR LOS CUARTOS Y ME COMENTARON EN RECEPCIÓN QUE NO HABÍA REEMBOLSO SI ERA POR EXPEDIA LA RESERVACION. (EXPEDIA LOS SANCIONARIA CON EL EQUIVALENTE DE DOS NOCHES) ASI PERDI EL EQUIVALENTE A DOS NOCHES DE HOTEL EN PESOS 1300 APROX ##### ALBERTO ### 4/10 Poor #### Jorge, mexico 14 Jun 2014 Disliked: Cleanliness, property conditions & facilities, room comfort #### sin elevador, sin internet, cucarachas, viejo. Pesimo y decepcionante...carisimo de acuerdo a las condiciones ##### Jorge ### 2/10 Terrible #### Pedro Ibarra, Monterrey 25 Apr 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo Hotel Desde la recepción fue pésimo el servicio, no tenían mi reserva en el mostrador, tuve que pagar la habitación en efectivo pq no tenían registrado mi reserva, a pesar que les mostré mi comprobante, me asignan mi habitación doblemente pagad y para sorpresa al abrir e cuarto, esta ocupado!!!!! Una vergüenza para nosotros y para los ocupantes de la habitación, después de 30 min nos asignan otra habitación en el ultimo piso, sin elevador y hasta el final del pasillo sucio y oscuro, en muy mal estado en general el hotel. y del trato del personal de la noche de recepción nada bueno que decir. en general UNA MALA EXPERIENCIA. ##### Pedro Ibarra ### 4/10 Poor #### Alfredo, Hidalgo 11 Mar 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### El hotel no es lo que se presenta por Internet El hotel fue decepcionante, los cuartos dan muy mal aspecto, la ropa de cama está percudida (sucia), las toallas en muy mal estado y descoloridas que dan un aspecto de estar sucias, el baño con el piso super percudido, la regadera tapada por falta de mantenimiento, para que pudiera salir agua caliente se tenía que dejar abierta la llave por un lapso muy largo y por consecuencia el desperdicio de agua, en términos generales al hotel le hace falta mantenimiento en general. RECOMENDARIAMOS A EXPEDIA QUE SACARA DE SU LISTA A ESTE HOTEL, PORQUE ES DESPRESTIGIO PARA USTEDES. ##### Alfredo ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.co.uk/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [TRS Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Akumal Bay Beach & Wellness Resort - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Grand Palladium Kantenah Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-El-Dorado-Royale.h916205.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information)