2 outdoor pools
Check availability

Reviews of BelleVue Dominican Bay - All Inclusive

BelleVue Dominican Bay - All Inclusive
Ave 20 de Diciembre, Boca Chica, Santo Domingo

Reviews

6.2
Rating 10 - Excellent. 145 out of 999 reviews" "
Rating 8 - Good. 258 out of 999 reviews" "
Rating 6 - Okay. 254 out of 999 reviews" "
Rating 4 - Poor. 162 out of 999 reviews" "
Rating 2 - Terrible. 180 out of 999 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful resort and there was a lot available to us. We loved the food, loved the drinks, and there was always something to do. However I will say if you are a tourist please do your best to understand Spanish and speak a little bit of it. There wasn’t a lot of people who really spoke English well.
Stayed 3 nights in Mar 2020
Response from Fleger on 7 Apr 2020
Thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

2/10 Terrible

ND-SC, New York

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL ! We booked for one week but couldn't stay for more than 1 night, the room was so humid that it was dangerous for our health. The bathroom is disgusting, the tub has been painted to hide how rusty it is. Water was falling from the ceiling. I woke up with bug bites on my hands. Food was terrible. We felt like the hotel did not change since the 90's. I don't get how in 2020 a hotel like this is still open and receiving clients. We asked to change the room but they refused so we took our luggages and took a taxi to Punta Cana and stayed in an other hotel the rest of the week.
Stayed 7 nights in Mar 2020
Response from FLeger on 7 Apr 2020
your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved everything! Little issues but nothing major over all had a great time and would go back!
Stayed 5 nights in Mar 2020
Response from FLeger on 7 Apr 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. The staff is great and the shows are amazing! The walk to the beach was a bit of a walk, but felt safe. We enjoyed the beach and hanging out by the pool. Food was ok, drinks were great. Disco was fun. Yes, the rooms are outdated, but everything else was good and the trip was cheap.
Stayed 3 nights in Mar 2020
Response from FLeger on 7 Apr 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. didn't like charge for wifi. food was excellent. shower in room was the best. the showers by pool did not work.
Stayed 5 nights in Mar 2020
Response from FLeger on 7 Apr 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

RickA, Tampa, FL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible checking experience. Terrible first impression. The staff is dismissive and is more focused on getting guests checked in. We reserved 2 rooms and had 3 children with us. After a check in process of over 1 hour, it felt as if we were getting a mortgage, they gave us 2 rooms that had 4 rooms in between them, no apologies, no understanding that we couldn’t have our young children being so far apart. Once we adamantly refused to take the rooms, they finally gave us a 2 rooms with an adjoining door, which they had available the entire time. The rooms are in poor conditions, hot water may or may not work! Your sink may partially drain Your toilet may randomly not flush They nickel and dime you for everything. Internet is $2 per day per device! May not work in your room, only in certain common areas. The positives: lots to do. The servers are friendly and attentive!
Stayed 4 nights in Mar 2020
Response from FLeger on 7 Apr 2020
Dear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

8/10 Good

Mercedes, Santo Domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice, they try to make you feel like home. In the reception they have people like Eligio, Juan and Lissette that are very kindly and they make an extra effort to solve right away any problem you may have. The food is good and you find varied dishes in the buffet.
Stayed 1 night in Mar 2020
Response from Fleger on 13 Mar 2020
Many thanks for your feedback

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The shower had the water running all night cleaning lady or someone took money from desk
Stayed 4 nights in Mar 2020
Response from FLeger on 12 Mar 2020
Thanks for staying with us. We appreciate your feedback and will find out about your money disapererd!

8/10 Good

Hashimoto, Texas

Travelled with group
Liked: Staff & service
Disliked: Amenities
They need more amenities like those Tv need to be change Some of those bathroom they leaking water those tubs also need more cleaning Staff are okey Luis good guys Rossy she is excelent So I wasn’t expect more but I was satisfied with what they have
Stayed 7 nights in Feb 2020
Response from fleger on 5 Mar 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

N/N, Boca chica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all the employees are very weird they're not able to help the front desk are worst
Stayed 9 nights in Feb 2020
Response from fleger on 5 Mar 2020
your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

4/10 Poor

john, cincinnati

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
property needs a complet remodel will not return to this resort
Stayed 5 nights in Feb 2020
Response from fleger on 5 Mar 2020
your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

6/10 Okay

Verified traveller

Travelled with family and small children
Bad Service. The Restaurant ok but in the Room bad Service. No tv
Stayed 2 nights in Feb 2020
Response from FLeger on 28 Feb 2020
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers

10/10 Excellent

TONY, WESTCHESTER FLORIDA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ellos son un team de professionales en atencion al cliente y sus obligaciones desde el q recoge las hojas de los arboles hasta el gerente general el SENOR ALFREDO MOGOLLON
Stayed 5 nights in Feb 2020
Response from FLeger on 28 Feb 2020
Estimado cliente, gracias por alojarse con nosotros! Su opinión es muy importante para nuestro crecimiento y nos incentiva para continuar brindando las mejores atenciones a nuestros clientes.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from FLeger on 28 Feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jackub, New York

Travelled with family
Disliked: Property conditions & facilities
Very Old property . Food not taste. Price for a night to high
Stayed 7 nights in Feb 2020
Response from FLeger on 28 Feb 2020
your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

6/10 Okay

gerry

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
See previous comment in the reply section The compound look beautiful from outside disappointing inside where everything look outdated.The plumbing definitely has to be updated or renovated.Food is very good. Bar, food, restaurants,beach services are very good.Most of the time the guest service desk has no attendant.The housekeepers look polite and seem to thrive to keep the complex clean.
Stayed 4 nights in Feb 2020
Response from FLeger on 21 Feb 2020
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

10/10 Excellent

FlorAlba, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best team of working people in the hotel ,They help you in all you need every day in the stay in the hotel ,The buffet was very good and their was always something to eat for morning and evening or afternoon.The most important part is that the hotel was clean and the people that work for the hotel were very nice and educated.It was the best trip for me
Stayed 4 nights in Feb 2020
Response from FLeger on 21 Feb 2020
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

8/10 Good

Anastasia

Travelled with family
Liked: Staff & service
Overall stay was OK.
Check in took over an hour, had to change 4 rooms, but end up in still not so good one but with hot water. Exterior/outside conditions are good, clean, nice, good entertainment events. Interior: rooms are old, need updates on everything starting bathrooms and mattresses ending up with simple painting and air conditioning filters to get rid off damp smell. Guest service was good, the man spoke English and Russian. Special thank you to Elena, she acted fast on our requests.
Stayed 6 nights in Feb 2020
Response from FLeger on 20 Feb 2020
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers

6/10 Okay

Connie, Florida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was great to look out and see the people interacting with the staff and having fun in the pool. My room was not so great. The beds were old, the tub looks like it has been painted so many times and had rust. The water sat in the tub and took forever to drain. I had to hold the toilet lever until the water went down.I'm from Jamaica, I know what it is like to not have things the way you want but when I'm on vacation, it should feel like I am at an all inclusive resort.
Stayed 2 nights in Feb 2020
Response from FLeger on 19 Feb 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Francisca, Higuey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
me gusto el servicio del personal, pero las habitaciones estaban deterioradas sucias y mal olientes.
Stayed 2 nights in Feb 2020
Response from FLeger on 15 Feb 2020
Estimado cliente, su opinión es muy importante para nosotros, lamentamos no haber cumplido con sus expectativas, le paso su nota a nuestra gerencia para que se tomen las medidas correctivas y en el futuro haga una estancia agradable si nos da la Oportunidad de volver a servirle

4/10 Poor

Adriana, New york

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel need to update No hot water Staff nice
Stayed 3 nights in Feb 2020
Response from FLeger on 15 Feb 2020
su opinión es muy importante para nosotros, lamentamos no haber cumplido con sus expectativas, le paso su nota a nuestra gerencia para que se tomen las medidas correctivas y en el futuro haga una estancia agradable si nos da la Oportunidad de volver a servirle

4/10 Poor

Storm, New Jersey

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Horrible front desk customer service. Probably the worst I’ve experienced. Everyone and I mean every that stepped foot the the hotel had a complaint and the front staff just blew them all off. No one was happy everyone was frustrated. It was no matter of color, race etc. from other Dominicans to South Americans to Germans and Russians That we spoke to. All were pissed. We were all done with this place. No wash clothes to wash your body No air conditioning in many units (one guy was moved 4 times in one day) The key cards kept deactivating over and over again . Bathroom tubs were so clogged that the water was up to my calf (I’m 5’8) No exaggerating. If you see people’s pics online look at the bathroom pics. They were rough to deal with What’s worst I am avid camper, explorer and outdoors type of person with little to no complaints but this was waaaay more then I could handle.
Stayed 4 nights in Feb 2020
Response from FLeger on 10 Feb 2020
Dear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

2/10 Terrible

Katherine, Orlando

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given THE WORST rooms ever. I book this hotel for my mother and I. Therefore i had requested 2 beds and when we arrive we were given one bed to shared when i told them I had made a reservation for 2 beds their response was why do you want to sleep in separated beds. It took them a day and a half to eventually get us a rusted and disgusting old twin size bed that they threw a sheet over. I was unable to sleep on it because of its conditions. Like i previously mentioned i was traveling with my mother and they gave us a 3rd floor bedroom and i requested to have at least a second floor due to my mother's knee conditions and they totally blew it off. All the managers tania and Torres were very unprofessional and unresponsiveness. this is the most unprofessional and unpleasant vacation i have ever had. The only person who was sweet and kind was Julio the bartender who no matter what was happy to serve or just listen to our hotel problems.
Stayed 4 nights in Jan 2020
Response from FLleger on 4 Feb 2020
Dear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 14 nights in Jan 2020
Response from FLeger on 3 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erv, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all,you get what you paid for,you can't pay for a 3 star hotel expecting a 5 star hotel service. This hotel is good including staff,food and great drinks. The beach is a 4 minute walk with security looking up for the hotel guests,only hotel guests have access to this walkway to the beach. The beach is not the most beautiful that i saw but like i said,you het what you paid for. Locals in the beach are very friendly,vendors will respect the hotel beach area and won't be bothering you. I definitely would go back to this hotel.if you looking for a good price hotel with all inclusive included and not expecting a 5 star resort,go for it. I definitely would go back to this hotel.
Stayed 3 nights in Jan 2020
Response from FLeger on 31 Jan 2020
Dear customer, thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

2/10 Terrible

Tai, New Jersey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was Rude. Hotel is dirty & old. Food was okay!
Stayed 3 nights in Jan 2020
Response from FLeger on 31 Jan 2020
we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken

10/10 Excellent

K.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hibiscus-Main-Restaurant without windows. Not directly on the Beach
Stayed 1 night in Jan 2020
Response from FLeger on 30 Jan 2020
pero si tenemos nuestro club de playa y el restaurante caribeño lo esta

2/10 Terrible

Wilda, Nyc

Travelled with partner
Only thing there were dome of the bartenders n the entertainment group that went above n beyond
Stayed 3 nights in Jan 2020
Response from FLeger on 27 Jan 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a joke tried to give me a room with an employee in the bed then gave me a dirty old broke down room with only a bathroom light they could of cared less about me and my daughter worst experience on vacation
Stayed 3 nights in Jan 2020
Response from FLeger on 27 Jan 2020
we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

6/10 Okay

Aly, Lawrence, MA

Travelled with family and small children
Liked: Cleanliness
We loved the atmosphere, very lively with music and activities. The bedroom was clean and comfortable.The bathroom needs some updates, but the toilet has a funky sewer smell but Not a deal breaker. What I found disappointing was the lack of food choices for breakfast and dinner. First night we went to the buffet around 7pm and the trays were empty. Breakfast was the very basic. The beach area was fantastic by favorite place. Overall a good choice for the money.
Stayed 2 nights in Jan 2020
Response from FLeger on 24 Jan 2020
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms flooded and bathroom always broken The only thing roomservice try's to do her best with little help from administrations
Stayed 4 nights in Jan 2020
Response from FLeger on 23 Jan 2020
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from FLeger on 23 Jan 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

john w.

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Had problems with hot water, water pressure, and accessing the room with the card. AC was poor also.
Stayed 3 nights in Jan 2020
Response from FLeger on 23 Jan 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is working slow and they have attitude, for my next trip I’m not going back to this hotel
Stayed 3 nights in Jan 2020
Response from FLeger on 23 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

stevenson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from FLeger on 21 Jan 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Grace, Illinois

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is horrible. You can’t even name it a resort. Dirty, ghetto and not worth a penny to spend. Pool full of local people with ghetto music. Beach you have to walk far distance to it and it’s full of local people and a flea market. Beach dirty with trash all over. Food in the buffet is old and stale. Stuff unfriendly especially in lobby no one wants to deal with your complaints. Thank God Expedia took care of it. The same day I was looking for relocation and I did it.
Stayed 7 nights in Jan 2020
Response from FLeger on 13 Jan 2020
Your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

6/10 Okay

Vianny

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Very average
Front desk agents were not pleasant. I wanted to look up my reservation and didn’t have WiFi. They asked to pay first to get the access. Most of the rooms are double rooms no single king bed was available. Moreover, the bed, the bedsheet, pillows , and TV are so old and worn. My bathroom had water leak from the ceiling and no one cared to fix it. The good things about this resorts are the food and animation team
Stayed 2 nights in Jan 2020
Response from FLeger on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Worst stay at a resort I’ve ever had
First room we were checked in had no pillow cases, no complimentary bottled water no bathroom mat no soap or conditioner just shampoo. To top it all off the balcony door wouldn’t close and AC Wasn’t working. We wanted to leave that same evening. Then they switched us and we on room AC was better, but no towels in the bathroom and didn’t have a do not disturb sign. The only thing we liked to eat there was the romantic lobster dinner on beach in the carribean restaurant which we paid $35 extra for that’s it.
Stayed 2 nights in Jan 2020
Response from fleger on 9 Jan 2020
ear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

8/10 Good

L

Liked: Amenities, property conditions & facilities
This resort is a great place for holidays . Food was good as well as amenities. Excellent swimming pool. Internet signal is not strong . We were 24 hours without Internet . Front desk personnel suggested me to buy a modem which I found ridiculous for my 4 day stay . Customer service could be improved especially ladies at the front desk which never smiled and were not helpful and restaurant personnel waiters who only served certain people . A front desk guy called Claudio assisted me when my charger was broken. Overall a good place beautiful beach and the entertainment was okay. I would recommend this place but go without expectations just go with the flow.
Stayed 4 nights in Dec 2019
Response from FLeger on 21 Dec 2019
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the staff at front desk excellent (Rossy and Diorys especially helpful) had to change 2x but staff worked hard to find us a new room. Food was fine but not refilled in timely manner had to ask for items to be replaced. Wait staff great esp Jose Mateo, Bar staff fine esp Luis at large pool bar would stay again . the specialty rest. Italian fine but the Caribbean res need work food not available as on menu and waiter subbed without asking our choice. Christmas decorations were a nice touch , Hotel in walking distance to grocery store and shopping
Stayed 7 nights in Dec 2019
Response from Freddy on 21 Dec 2019
thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The property is old. But if it was being maintained it could be a nice place. For starters, the electricity kept going out. For less than 20 minutes at a time during the nights. There are mosquitoes there. I mean while you’re sleeping you have to turn up the ac the max to freeze them out. The room above mines was leaking water. So I couldn’t sleep well the first night but then I got used to the dripping sound.
Stayed 3 nights in Dec 2019
Response from Fleger on 21 Dec 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from leger on 11 Dec 2019
Su opinion es importante para nosotros, gracias por puntuarnos

8/10 Good

Mely, New York

Travelled with family
Liked: Staff & service
Pro: The price was good. Food was Ok. Front desk were friendly.The night show are the best! Cons: Poor entertainment
Stayed 2 nights in Apr 2019
Response from fleger on 11 Dec 2019
Thanks for your comments, it is important for us

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019
Response from fleger on 11 Dec 2019
gracias por su puntuacion, seguimos trabajando ára mejorar

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Great atmosphere. Loved the quiet pool
Stayed 4 nights in Nov 2019
Response from FLEGER on 3 Dec 2019
Dear customers, It is a pleasure for us who have chosen us as a destination for the enjoyment of your vacation. We are contacting you with the purpose of confirming your attendance according to the reservation. Thanks for choosing us!!

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from FLeger on 5 Dec 2019
Gracias por la puntuacion, seguimos trabajando para mejorar y hacer de esta propiedad su casa lejos de casa. Hasta pronto

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nostalgic resort
Classic old style family resort. Beautiful grounds, nice pool, private area at beach is about a block walk through a privste and garded park from the lobby. Rooms are nostalgic decor. TV is still small tube. I haven't seen it non flat screen in years.
Stayed 1 night in Nov 2019
Response from fleger on 25 Nov 2019
Dear customer, thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

8/10 Good

Rolando, New York

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms al very old bedsheets are ripped and the mattresses need to be changed, the staff is super nice but the rooms need to be updated.
Stayed 1 night in Nov 2019
Response from fleger on 25 Nov 2019
Dear customer, thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

2/10 Terrible

jess, puerto rico

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
dirty room, mosquitoes and moisture plague inside the room, hard beds, damaged air conditioning, among other things.
Stayed 3 nights in Nov 2019
Response from fleger on 25 Nov 2019
Dear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Nov 2019
Response from fleger on 5 Dec 2019
Gracias por la puntuacion, seguimos trabajando para mejorar y hacer de esta propiedad su casa lejos de casa.