"My parents had a negative opinion based on the past (over 20 years ago) and since we stayed here during winter magic festival (with two young kids), we can attest that the Metropole was completely positive and family friendly. The place has such a charm with clean, freshly painted and decorated decor, and modern renovations in the rooms while keeping a retro/vintage theme throughout that complements the history of the hotel. The dining area is beautiful and cozy, and staff were relaxed and professional. I had an exceptional cosmopolitan cocktail. And the location was great for walking to Katoomba st where the winter magic festivities happened in June.
The only negatives were some creaky floors, a pretty steep hill to walk to get to Katoomba st, however nice and close to the station as well. Another great point was a usable lift which helped in the case of having a pram.
I really enjoyed our stay and would absolutely stay again."