Matching Road, Hatfield Heath, Bishop's Stortford, England
Reviews
8.8
Excellent
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The Hotel and grounds are lovely, the staff were all really helpful and friendly. Breakfast was excellent, as was the food served in the Fox bar. The food served in the Garden Room was delicious but way over priced. Top tip - eat in the Fox bar!
This is a very well run hotel, every aspect from check in, the bar, restaurant and breakfast room works extremely well. This is due to good management and great staff, and of course having a lovely establishment to work in.
I thoroughly recommend this hotel,
The hotel was clean, comfortable and convenient. Rooms very comfy, with great pillows.
Very nice bathroom with lovely complimentary toiletries and fluffy towels.
Bar has a very good range of drinks and the menu is varied. Prices as you would expect from a 4* of this calibre.
Grounds are beautiful and parking is plentiful.
Recommend and look forward to staying again.
Susan
Stayed 1 night in Feb 2024
10/10 Excellent
Stefano
Travelled with partner
19 Feb 2024
Liked: Cleanliness, staff & service, amenities
Beautifully kept old manor, friendly staff, immaculate room, delicious dinner... all excellent! Well worth the price
Staff were so helpful. Room was perfect and very comfortable. Very dog friendly, excellent food (breakfast and dinner) relaxing cocktail bar, small but intimate spa and sauna - all in a beautiful building within a fantastic and natural setting.
Dog friendly hotel close to Stansted which fitted what we needed for a handover of a dog before a flight and it was a special family treat for Christmas. Extremely friendly and courteous staff, they were all outstanding from reception to dining room and bar, everyone.
Lovely rooms prepared with pride.
Lovely country property
Pet friendly but an additional charge of £30 per
room on-top of the £173 !
Had a late meal 8.30pm but burger was very dry and tasteless £30 gin and tonic £10!
Bar staff very attentive
Room was very austere on ground floor
no decor on the walls
No information about property and dining times In the room etc
No makeup mirror or shower cap
I arrived late on my own with my small dog
Maisy at 7.40pm reception was not very helpful or welcoming told to go down a corridor and keep going!
Breakfast good
Was not worth the price I paid £210 plus dinner !
It is a beautiful hotel with a wonderful atmosphere and great staff.
Kelly
Stayed 1 night in Nov 2023
10/10 Excellent
Uati
5 Nov 2023
Uati
Stayed 2 nights in Oct 2023
6/10 Okay
Diana
29 Oct 2023
Liked: Staff & service, room comfort
Wonderful service, just satisfactory room
The reception task is great and was very helpful. June selected and made a reservation at a wonderful restaurant we thoroughly enjoyed. The original room we were assigned had insect nests. The hotel kindly moved us to another room, though it was much smaller and needed some cleaning. For example, had I had cleaning supplies I would have washed/dusted the wooden blinds in the bathroom, cleaned spots of mold in the tub/shower, and wiped the outside window sills.
We stayed here for a family wedding and everything was perfect from start to finish. The hotel and grounds are lovely and the staff are extremely friendly and helpful. We would certainly stay here again
June
Stayed 2 nights in Oct 2023
10/10 Excellent
Shaun
Travelled with partner
7 Oct 2023
Liked: Amenities
Beautiful location and great room and staff friendly . Would highly recommended and certainly stay again
Last minute booking becuase of air traffic control flights all cancelled. Booked into closest hotel to airport that had space for 8 of us. Wonderful surprise. Great meal. Great service. Stunning place. Shame we had to leave at 5am in the dark
Jeremy
Stayed 1 night in Aug 2023
10/10 Excellent
Elizabeth
27 Aug 2023
Elizabeth
Stayed 1 night in Aug 2023
4/10 Poor
Madeleine
25 Aug 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Nice room, overpriced food, poor staffing
Staff were incredibly stressed and one member of staff sighed when I asked for drinks. The food was delicious but the portion sizes were tiny considering the pricing!! The bed was comfy and the room was nice and clean, it was warm and the fan came in handy. There was however breakfast trays left in the hallways for several hours, observed from 09:30 until at least 12:30, dirty linen was also left in the hallways under the stairs.
The hotel eas lovely. The food in the restaurant excellent. We booked the hotel to enjoy the walking trails. Unfortunately these are currently closed because there are falling trees throughout the property. This was not indicated on their website.
A beautiful hotel ruined by a terrible experience from start to finish. Room was so hot it was like an oven, whilst a fan was provided it just pushed hot air around the room. Service from the staff was below the standard I would expect from a hotel of this price; and no help what so ever with finding a local EV charger nearby as none at the hotel. If you want a nice hotel for a romantic weekend, stay somewhere else.
We stayed here as we were attending a wedding. Lovely setting and well presented hotel. Our room was nice but unbearably hot and the hotel only provided a basic fan which made no difference at all. The bed was small and my feet were hanging off the bed and I'm only 5"5! We stayed 2 nights and housekeeping never cleaned our room. Also room service trays were left in the corridor all day without being cleared away. In addition the drink costs at the bar were very high which I felt was unnecessary as they had a captive audience with hotel guests so there was no need for the high costs they charged.
Nice hotel but attention to detail is lacking, wouldn't stay here again.