Title: Palacio Arriluce Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palacio Arriluce Hotel Luxury hotel with full-service spa and free valet parking ![Outdoor banquet area](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/3574e4b1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/828ea5fc-e373-49a5-bc63-1c46e089b7c8-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Suite (Marina) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/37eab4f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/ce56c56b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Snack bar](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/d4389586.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near Bilbao Exhibition Centre and San Mames Stadium, Palacio Arriluce Hotel is a haven for relaxation. Treat yourself to rejuvenating spa treatments, unwind in the garden or seasonal pool, and stay connected with free WiFi. Enjoy coffee/tea in the lobby or at the coffee shop/cafe while taking advantage of dry cleaning/laundry services and valet parking. 8.8 Excellent ## Popular amenities - Bar - Pool - Spa - Gym - Breakfast available - Laundry £219 includes taxes & fees 19 Oct - 20 Oct ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=91720185&PinnedHotelID=91720185&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/5d5c79f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu - 285 sq ft - Sleeps 2 - 1 King Bed ![Premier Room | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/e2c64ca0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Flat-screen TV Pillow menu Premium bedding - 285 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Terrace/patio](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/1665f97d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Deck/patio Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Flat-screen TV Pillow menu - 213 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Superior Room (Palace) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/fad67598.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Palace) ### Highlights Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Flat-screen TV Pillow menu Premium bedding - 249 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Suite (Marina) | Terrace/patio](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/37ffd4c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Marina) ### Highlights Furnished balcony Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Free cots/infant beds Flat-screen TV - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Junior Suite | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/1e433a0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Deluxe Room (Marina) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/2d3a2c30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Marina) 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/0de68e1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Flat-screen TV Pillow menu Premium bedding - Sleeps 4 - 1 King Bed and 2 Single Beds ![Suite (Arriluce) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/15d9c1cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Arriluce) ### Highlights Furnished balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Free cots/infant beds - Sea view - Sleeps 2 - 1 King Bed ![Suite (Gran, Familiar) | Living area | 100-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/92000000/91730000/91720200/91720185/0b1091c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Gran, Familiar) ### Highlights Furnished balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Heating Connecting rooms available Flat-screen TV - Sleeps 4 - 1 King Bed ## You may also like Ad ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/530000/527500/527408/w3840h2556x0y3-fe85eff7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Barceló Bilbao Nervión Uribarri - Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 1,012 reviews £94 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Bilbao-Hotels-Barcelo-Bilbao-Nervion.h527408.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=c2e65f8c-8251-44ff-a503-81aedb6e9af9&top_cur=GBP) Ad ![Serves lunch and dinner](https://images.trvl-media.com/lodging/4000000/3530000/3526600/3526526/6433988e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Bilbao by IHG Derio - Breakfast included - Free airport shuttle - Pet-friendly - Parking included 8.6 Excellent 1,008 reviews £62 includes taxes & fees 10 Nov - 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Pool - Spa - Free WiFi - Restaurant 8.6 Excellent 671 reviews £69 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Bilbao-Hotels-Occidental-Bilbao.h542156.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=c2e65f8c-8251-44ff-a503-81aedb6e9af9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBilbao-Hotels-Palacio-Arriluce-Hotel.h91720185.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBilbao-Hotels-Palacio-Arriluce-Hotel.h91720185.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.34067%2C-3.01157&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oFje9fh7z1adsnDjHkvQKBZiAMY=) Atxekolandeta Kalea 15, Getxo, Bizkaia, 48992 #### What's nearby - Sopelana Beach - 8 min drive - 4.2 miles - Bilbao Exhibition Centre - 9 min drive - 6.1 miles - Guggenheim Museum Bilbao - 11 min drive - 7.7 miles - San Mames Stadium - 13 min drive - 8.2 miles - Port of Bilbao - 16 min drive - 9.2 miles #### Getting around - Neguri Station - 8 min walk - Santurtzi Penota Station - 11 min drive - Bilbao (BIO) - 17 min drive #### Restaurants - ‪Satistegi - ‬13 min walk - ‪Tamarises Restaurante/Bar - ‬4 min walk - ‪The Piper's Irish Pub - ‬12 min walk - ‪La Terraza - ‬7 min walk - ‪Palacio De San Joseren - ‬12 min walk ## About this property ### Palacio Arriluce Hotel Luxury hotel near Bay of Biscay Located close to Bilbao Exhibition Centre and San Mames Stadium, Palacio Arriluce Hotel provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a body treatment, a facial or a massage at the on-site spa. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as dry cleaning/laundry services and an outdoor entertainment area. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool - Free valet parking - Buffet breakfast (surcharge), wedding services and a lift - Massage treatment rooms, tour/ticket information and a front desk safe Room features All guest rooms are individually furnished, and include comforts, such as premium bedding and pillow menus, in addition to perks, such as air conditioning and bathrobes. Extra conveniences in all rooms include: - Baths or showers, hairdryers and shampoo - 100-inch flat-screen TVs with digital channels - Wardrobes/cupboards, coffee/tea makers and heating ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/1000000/880000/870400/870397/425b5a86.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Artist Grand Hotel of Art Bilbao City Centre - Spa - Restaurant - Air conditioning - Gym 9.6 Exceptional 1,017 reviews £135 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=870397&PinnedHotelID=870397&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/70000000/69390000/69382300/69382203/5b83bc25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Collection Bilbao Bilbao City Centre - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 479 reviews £137 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=69382203&PinnedHotelID=69382203&HadPinnedHotel=true®ionId=-1&adults=2) ![The Level Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/980000/974200/974122/1e937210.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Melia Bilbao Bilbao City Centre - 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3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=903454&PinnedHotelID=903454&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free covered valet parking on site - Wheelchair-accessible parking available - Onsite parking options include a garage ### Food and drink - Buffet breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 38 for adults and EUR 28 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Full-service spa - Gym - Seasonal outdoor pool - Steam room - Wine tasting room ### Family friendly - Seasonal outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Garden - On the waterfront - Outdoor entertainment area - Outdoor furniture - Terrace ### Full-service spa - 2 treatment rooms - Couples treatment rooms - Facials - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Hardwood flooring in room - Lift - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - Communal living room - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Pillow menu - Premium bedding ### Bathroom - Bathtub or shower - Dressing gowns - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 100-inch flat-screen TV with digital channels ### Food and drink - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Heating - Individual decor - Individual furnishings - Mobile key entry - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability ### Special check-in instructions Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 60.0 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 38 for adults and from EUR 28 for children - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: EUR 60.0 per night - Spa fee: EUR 30 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from 01 July to 02 September Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Palacio Arriluce Hotel Hotel Palacio Arriluce Hotel Getxo Palacio Arriluce Hotel Hotel Getxo ## Frequently asked questions ### Does Palacio Arriluce Hotel have a pool? > Yes, this property has a seasonal outdoor pool. ### How much does it cost to stay at Palacio Arriluce Hotel? > As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Palacio Arriluce Hotel on 19 Oct 2025 start from £219.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Bilbao-Hotels-Palacio-Arriluce-Hotel.h91720185.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Palacio Arriluce Hotel pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Palacio Arriluce Hotel? > Valet parking is free at this property. ### What time is check-in at Palacio Arriluce Hotel? > Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Palacio Arriluce Hotel? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Palacio Arriluce Hotel located? > Located in Algorta, this luxury hotel is 0.3 mi (0.6 km) from Bay of Biscay, and within 9 mi (15 km) of Bilbao Exhibition Centre and Bilbao Fine Arts Museum. Plaza Moyua and Euskalduna Conference Centre and Concert Hall are also within 9 mi (15 km). Neguri Station is 8 minutes by foot and Gobela Station is 13 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palacio Arriluce Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.0 Amenities ### 9.0 Staff & service ### 9.2 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 24 8 - Good 5 6 - Okay 4 4 - Poor 2 2 - Terrible 1 ### 10/10 Excellent #### Maria 9 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was fenomenal. The staff was ver friendly and the walking distance to see the port was very close. ##### Maria Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Mauro 24 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful location, charming place ! ##### Mauro Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kirstin 16 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Hotel ##### Kirstin Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### anthony 15 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Luxurious and welcoming. Lovely room, great views and helpful staff. ##### anthony Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Julia 18 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a remarkable hotel--friendly staff, terrific, serene location. I enjoyed the area very much. The spa was well maintained and perfectly sized. It was a welcome relief after traveling the previous week. Its location along the promenade was terrific--perfect for running, walking, just enjoying the vibe of Getxo. Be sure to get out to the local places to eat/drink. I would highly recommend this hotel--especially for its staff. ##### Julia Stayed 4 nights in Apr 2025 ### 8/10 Good #### Neil 27 Jul 2025 Liked: Cleanliness, property conditions & facilities We flagged issues with some staff members that took the shine off the holiday ##### Neil Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Mathew 12 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was amazing. A proper 5 star hotel. We hired a car and drove everyday. We stayed here with a toddler. We would stay here again. ##### Mathew Stayed 3 nights in May 2024 ### 10/10 Excellent #### Lucia 13 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is an absolute gem! It is in a very safe, beautiful and elegant location with a stunning view. The staff is friendly and will bend over backwards to accommodate your needs (worthy of its 5 stars). It has a refined and modern look yet offers a wealth of culture inside through its art and food. The service is superb, the food is delicious and the beds are so comfortable. Will definitely come back. ##### Lucia Stayed 4 nights in Oct 2024 ### 8/10 Good #### Laurence 23 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fine dining disappointing Stayed here for the Akelaŕe a three star restaurant but while the service was brilliant, I left a bit disappointed with the food. Very pushy on getting us out on the morning we were leaving, we were delayed due to having to wait for a table at breakfast. Rooms and view were excellent. ##### Laurence Stayed 1 night in Jun 2024 ### 4/10 Poor #### Sergio Alfonso 8 Jun 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Stunning property. Beautifully designed and renovated. Unfortunately the level of detail that they gave to the building has not extended to the service provided. Mostly unattentive staff, however, it seems to be that it is ingrained culturally because it is more than just an isolated incident, it’s part of the overall experience at the hotel. There is no feeling of luxury apart from the building itself, no experience beyond the beauty of the Palace. Pool service was almost inexistent, terrace service very deficient. They seem to be very reliant on events and not very much into providing guests with an ultimate enjoyment in Getxo. ![](https://a.travel-assets.com/ugc/hotel-reviews/ad6d78e9-03a3-41af-ba31-a73e7c6a190c-1749379646968.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/86f11033-978b-415f-8bea-fa6d504ab656-1749379647062.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/96af511b-31b5-4d97-bef0-613bd6b6d803-1749379643242.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sergio Alfonso Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Daniel 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service impeccable, magnifique vue sur le port de Bilbao. ##### Daniel Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Antonio 1 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La vista desde areas del hotel hace muy agradable tomar o comer algo, en forma muy relajada. El staff es muy agradable y se esfuerzan en hacer cómoda la estancia, siempre con una sonrisa. ##### Antonio Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Marco 15 Aug 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Stanze piccolissime, personale non all’altezza ne’ all’accoglienza, ne’ al ristorante. Paesaggio improponibile: bacino chiuso con aziende terribili all’orizzonte. Rapporto qualità prezzo ingiustificato. Non consiglio assolutamente ##### Marco Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### David 30 Jul 2025 Me han hecho un cargo en la tarjeta injustificado y ahora estoy teniendo que realizar varias llamadas y correos para justificar que me han hecho dicho cargo e intentar esclarecer el motivo ##### David Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### David 16 Jul 2025 ##### David Stayed 2 nights in May 2025 ### 8/10 Good #### Trevor 12 Jul 2025 ##### Trevor Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Robert 28 Jun 2025 ##### Robert Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Jennifer 6 Jun 2025 ##### Jennifer Stayed 2 nights in Jun 2025 ### 8/10 Good #### Marcelo 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities It is a very nice property. The staff at the reception were very attentive, professional and welcoming. At the bar and restaurant the food was good, but the staff there was unprofessional and with lack of manners. We didn’t expect to have this kind of bad service at the restaurant in a hotel like this one. ##### Marcelo Stayed 1 night in May 2025 ### 10/10 Excellent #### Rajive 27 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Well appointed rooms. Professional and helpful staff ##### Rajive Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Yvonne 26 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is wonderful with impressive surroundings . You need a car to get around as the property is not downtown ##### Yvonne Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Alberto 12 Oct 2024 ##### Alberto Stayed 1 night in Oct 2024 ### 6/10 Okay #### NICOLAS 26 Sept 2024 Liked: Cleanliness, property conditions & facilities, room comfort Not so9 great ##### NICOLAS Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Carey 8 Sept 2024 ##### Carey Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Alexandra 13 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alexandra Stayed 2 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Room Mate Collection Gorka, San Sebastián](https://www.expedia.co.uk/San-Sebastian-Hotels-Room-Mate-Gorka.h25104193.Hotel-Information) > > [Hotel de Londres y de Inglaterra](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-De-Londres-Y-De-Inglaterra.h8328.Hotel-Information) > > [Hotel Arbaso](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Arbaso.h38912994.Hotel-Information) > > [NYX Hotel Bilbao by Leonardo Hotels](https://www.expedia.co.uk/Bilbao-Hotels-NYX-Hotel-Bilbao-By-Leonardo-Hotels.h34963374.Hotel-Information) > > [Hotel Miro](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Miro.h903454.Hotel-Information) > > [Intelier Villa Katalina Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Katalina-By-Intur.h68167565.Hotel-Information) > > [Hotel Sercotel Coliseo](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Sercotel-Coliseo.h4071592.Hotel-Information) > > [Hotel Arrizul Catedral](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Arrizul-Catedral.h89590302.Hotel-Information) > > [Mercure Bilbao Jardines De Albia](https://www.expedia.co.uk/Bilbao-Hotels-Mercure-Bilbao-Jardines-De-Albia.h891192.Hotel-Information) > > [Catalonia Donosti](https://www.expedia.co.uk/San-Sebastian-Hotels-Catalonia-Donosti.h53479227.Hotel-Information) > > [Radisson Collection Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Radisson-Collection-Bilbao.h69382203.Hotel-Information) > > [Mercure San Sebastian Monte Igueldo](https://www.expedia.co.uk/San-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information) > > [Hotel Melia Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Melia-Bilbao.h974122.Hotel-Information) > > [Casa Nicolasa](https://www.expedia.co.uk/San-Sebastian-Hotels-Pension-Casa-Nicolasa.h10625417.Hotel-Information) > > [Barceló Costa Vasca](https://www.expedia.co.uk/San-Sebastian-Hotels-Barcelo-Costa-Vasca.h10765.Hotel-Information) > > [ibis Bilbao Centro](https://www.expedia.co.uk/Bilbao-Hotels-Ibis-Bilbao-Centro.h2340510.Hotel-Information) > > [Axel Hotel San Sebastián - Adults Only](https://www.expedia.co.uk/San-Sebastian-Hotels-Axel-Hotel-San-Sebastian-Adults-Only.h41927949.Hotel-Information) > > [Barceló Bilbao Nervión](https://www.expedia.co.uk/Bilbao-Hotels-Barcelo-Bilbao-Nervion.h527408.Hotel-Information) > > [Hotel Villa Eugenia](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Eugenia.h46105666.Hotel-Information) > > [Occidental Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Occidental-Bilbao.h542156.Hotel-Information) > > [Akelarre - Relais & Châteaux](https://www.expedia.co.uk/San-Sebastian-Hotels-Akelarre-Relais-Chateaux.h17945691.Hotel-Information) > > [Hotel Parma](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Parma.h17375796.Hotel-Information) > > [Spirit Hotel Gran Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Gran-Bilbao.h2967253.Hotel-Information) > > [Hotel Maria Cristina, a Luxury Collection Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Maria-Cristina.h1967.Hotel-Information) > > [Parador de Hondarribia](https://www.expedia.co.uk/San-Sebastian-Hotels-Parador-De-Hondarribia.h1133313.Hotel-Information) > > [Catalonia Gran Vía Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Catalonia-Gran-Via-Bilbao.h65380281.Hotel-Information) > > [Hotel Tayko Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Tayko-Bilbao.h31625512.Hotel-Information) > > [ibis budget Bilbao City](https://www.expedia.co.uk/Bilbao-Hotels-Ibis-Budget-Bilbao-City.h41710363.Hotel-Information) > > [voco Bilbao City by IHG](https://www.expedia.co.uk/Bilbao-Hotels-Voco-Bilbao-City-By-IHG.h67113839.Hotel-Information) > > [Lasala Plaza Hotel - Adults only](https://www.expedia.co.uk/San-Sebastian-Hotels-Lasala-Plaza-Hotel.h23467248.Hotel-Information)