Hotel Ortuella

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Desk, iron/ironing board, free cots/infant beds, free WiFi
Desk, iron/ironing board, free cots/infant beds, free WiFi
Desk, iron/ironing board, free cots/infant beds, free WiFi
Flat-screen TV

Overview of Hotel Ortuella

Hotel Ortuella

2.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Avenida Bilbao S/n Pol Granada 1, Ortuella, 48530

Explore the area

  • Popular LocationPlaza Moyua13 min drive
  • Popular LocationBasilica of Begona15 min drive
  • AirportBilbao (BIO)19 min drive
  • Popular LocationCastle of Butron23 min drive

Choose dates to view prices

About this area


Hotel Ortuella is located in Valle de Trápaga, a neighbourhood in Ortuella. Guggenheim Museum Bilbao and Museo de la Mineria del Pais Vasco are cultural highlights, and some of the area's activities can be experienced at Abra Getxo Marina and Meaztegi Golf. Looking to enjoy an event or a game while in town? See what's happening at Estadio Nuevo Lasesarre or San Mames Stadium.

What's nearby

  • Vizcaya Bridge - 6 min drive
  • Abra Getxo Marina - 9 min drive
  • Plaza Moyua - 13 min drive
  • Basilica of Begona - 15 min drive
  • Castle of Butron - 23 min drive

Getting around

  • Portugalete Metro Station - 4 min drive
  • Ortuella Urioste Station - 8 min walk
  • Bilbao (BIO) - 19 min drive


  • Restaurante Hotel Ortuell — 1 min walk
  • Telepizza - 8 min walk
  • Las Cazuelitas - 9 min walk
  • Txoko Guria - 9 min walk
  • Zugazti-Bide Sagardotegia - 10 min walk

About this property

Hotel Ortuella

Ortuella hotel in Valle de Trápaga with business centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, multilingual staff and a reception hall are on-site. All 20 rooms offer in-room free WiFi, flat-screen TVs with digital channels, and showers. Desks and free toiletries are also available to guests.
Hotel Ortuella offers 20 forms of accommodation with free toiletries. Flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 7 AM–11 AM on weekdays and 9 AM–11 AM on weekends: EUR 2.25-4.10 for adults and EUR 2.25-4.10 for children
  • 1 restaurant
  • 1 bar

Family friendly

  • Free cots/infant beds


  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Meeting rooms


  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Heating (climate-controlled)


  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels


  • Digital channels
  • Flat-screen TV


  • Desk
  • Iron/ironing board (on request)

Similar properties

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Check-in time starts at noon
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between EUR 2.25 and EUR 4.10 for adults, and EUR 2.25 and EUR 4.10 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Ortuella
Hotel Ortuella Hotel
Hotel Ortuella Ortuella
Hotel Ortuella Hotel Ortuella

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 12 out of 29 reviews
5 - Excellent 41%
Rating 4 - Good. 13 out of 29 reviews
4 - Good 45%
Rating 3 - Okay. 3 out of 29 reviews
3 - Okay 10%
Rating 2 - Poor. 1 out of 29 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 29 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Handy stopover for ferruginous
Very handy stopover for ferry next morning. Secure and safe underground carpark. Food was available but cannot comment as we did not partake. Bed a bit hard and pillow a bit lumpy for me. Very clean. Overall would use again.
Stayed 1 night in Aug 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not for us
The room was clean but smelt of drains and mosquito were an issue. All of us didn’t get a good nights sleep. It was a short stay, did the trick, but wouldn’t stay again.
Stayed 1 night in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this hotel
Friendly service, good quality hotel and near Port but rather difficult to locate
Stayed 1 night in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and friendly staff. Didn't like location in an industrial estate.
Stayed 1 night in Jan 2020

3/5 Okay

Liked: Room comfort
Hotel is located on industrial estate, We booked this hotel as it was conveniently located for access to port for the ferry,
Stayed 1 night in Jan 2020