Title: Casual Bilbao Serantes Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casual Bilbao Serantes Pension in Bilbao, steps from Santiago Cathedral ## Photo gallery for Casual Bilbao Serantes ![Single Room Exterior Private Bathroom | Street view](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/a5ec9002.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/3f7175fc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room | View from room](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/247d3b9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/d60dbd1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/6925a681.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casual Bilbao Serantes, in the city's heart, offers a convenient base with practical amenities. Guests enjoy in-room WiFi, express check-out, and luggage storage. Multilingual staff provide tour assistance, helping visitors navigate Bilbao confidently. ## Reviews 7.8 Good ## Popular amenities - Laundry - Housekeeping - Air conditioning - Free WiFi £36 includes taxes & fees 4 Dec - 5 Dec ## Room options ### Check availability for these dates Tonight [Dec 3 - Dec 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 4 - Dec 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=21647810&PinnedHotelID=21647810&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Double Room ![In-room safe, blackout curtains, soundproofing, free WiFi](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/f398193b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.8 Excellent 5 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Fridge Flat-screen TV Portable fan Blackout curtains - 129 sq ft - City view - Sleeps 3 - 1 Queen Bed ### View all photos for Single Room Exterior Private Bathroom ![Single Room Exterior Private Bathroom | In-room safe, blackout curtains, soundproofing, free WiFi](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/ce1799d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room Exterior Private Bathroom ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Fridge Flat-screen TV Portable fan Blackout curtains - 108 sq ft - City view - Sleeps 1 - 1 Queen Bed ### View all photos for Triple Room ![Triple Room | In-room safe, blackout curtains, soundproofing, free WiFi](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/f43cc030.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Portable fan Blackout curtains Hairdryer - 172 sq ft - City view - Sleeps 3 - 3 Single Beds ### View all photos for Quadruple Room ![Quadruple Room | In-room safe, blackout curtains, soundproofing, free WiFi](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/30ce7c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Fridge Flat-screen TV Portable fan Blackout curtains - 215 sq ft - City view - Sleeps 4 - 1 Queen Bed and 2 Single Beds ### View all photos for Twin Room ![In-room safe, blackout curtains, soundproofing, free WiFi](https://images.trvl-media.com/lodging/22000000/21650000/21647900/21647810/5b4cadc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Soundproofed Air conditioning Heating Fridge Flat-screen TV Portable fan Blackout curtains Hairdryer - 129 sq ft - City view - Sleeps 2 - 2 Single Beds ## You may also like Ad ![Premium Apartment, 2 Bedrooms, Terrace | Terrace/patio](https://images.trvl-media.com/lodging/4000000/3900000/3896100/3896005/cc310ecb.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spirit Apartamentos Atxuri Santutxu - Kitchen - Washer - Pet-friendly - Free WiFi 7.8 Good 303 reviews £54 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Apartamentos-Turisticos-Atxuri.h3896005.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) Ad ![View from room](https://images.trvl-media.com/lodging/117000000/116490000/116487700/116487602/1eda3ef6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Apartamentos Olivia by gaiarooms Ibaiondo - Free WiFi - Air conditioning - Housekeeping - Soundproof rooms 8.4 Very good 18 reviews £43 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Apartamentos-Olivia-By-Gaiarooms.h116487602.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) Ad ![Suite, Jetted Tub | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2970000/2967300/2967253/054048e4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spirit Hotel Gran Bilbao Santutxu - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,000 reviews £60 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Gran-Bilbao.h2967253.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) Ad ![Serves lunch and dinner](https://images.trvl-media.com/lodging/4000000/3530000/3526600/3526526/6433988e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Bilbao by IHG Derio - Breakfast included - Free airport shuttle - Pet-friendly - Parking included 8.4 Very good 1,012 reviews £52 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Holiday-Inn-Express-Bilbao.h3526526.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) Ad ![Outdoor banquet area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/92000000/91730000/91720200/91720185/5b8a7ba3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palacio Arriluce Hotel Algorta - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 40 reviews £187 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Palacio-Arriluce-Hotel.h91720185.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) Ad ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/550000/542200/542156/8a47645e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Occidental Bilbao Begoña - Pool - Spa - Free WiFi - Restaurant 8.6 Excellent 681 reviews £70 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Occidental-Bilbao.h542156.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) Ad ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/530000/527500/527408/w3840h2556x0y3-fe85eff7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Barceló Bilbao Nervión Uribarri - Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 1,016 reviews £79 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Bilbao-Hotels-Barcelo-Bilbao-Nervion.h527408.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=6084357&destination=Bilbao (and vicinity)&destType=MARKET&latLong=43.26128,-2.92717&searchId=3ecb01ba-e5a3-45d5-8d05-4b3e6134f29c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBilbao-Hotels-Casual-Bilbao-Serantes.h21647810.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBilbao-Hotels-Casual-Bilbao-Serantes.h21647810.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.25653%2C-2.92267&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jUjjZPjuFpdsRM1l0_sWFF50kmw=) Calles Somera,14, Bilbao, 48005 #### What's nearby - Ribera Market \- 2 min walk \- 0.1 miles - Santiago Cathedral \- 2 min walk \- 0.1 miles - Plaza Nueva \- 3 min walk \- 0.2 miles - Gran Casino Bilbao \- 9 min walk \- 0.5 miles - Guggenheim Museum Bilbao \- 4 min drive \- 1.1 miles #### Getting around - Casco Viejo Station - 4 min walk - Bilbao (YJI-Bilbao-Abando Train Station) - 10 min walk - Bilbao (BIO) - 20 min drive #### Restaurants - ‪Baristas‘ Club - ‬2 min walk - ‪Baster - ‬3 min walk - ‪Gerri Taberna - ‬2 min walk - ‪Bar Motrikes - ‬1 min walk - ‪K2 - ‬1 min walk ## About this property ### Casual Bilbao Serantes Pension near Ribera Market Located close to Santiago Cathedral and Church of the Sacred Heart, Casual Bilbao Serantes provides dry cleaning/laundry services. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Express check-out, express check-in and tour/ticket information - A front desk safe, smoke-free property and luggage storage - Concierge services and multilingual staff Room features All guest rooms at Casual Bilbao Serantes have perks, such as air conditioning, as well as amenities, such as free WiFi and safes. Extra amenities include: - Heating and portable fans - Free tea bags/instant coffee and electric kettles - Showers, free toiletries and hairdryers - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, fridges and microwaves ## Similar properties ![Family Quadruple Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/73000000/72530000/72525600/72525566/9c0c9f82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casual Bilbao Mardones Bilbao City Centre - Free WiFi - Housekeeping - Microwave 8.2 Very good 89 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=72525566&PinnedHotelID=72525566&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/19000000/18340000/18330800/18330706/d9d3d26c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casual Blue Bilbao City Centre - Free WiFi - Housekeeping - Soundproof rooms - Microwave 8.4 Very good 77 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=18330706&PinnedHotelID=18330706&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room | In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/9000000/8370000/8363400/8363336/90c9edb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casual Bilbao Gurea Bilbao City Centre - Pet-friendly - Free WiFi - Parking available - Business services 8.6 Excellent 521 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=8363336&PinnedHotelID=8363336&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Quadruple Room, Balcony, City View | Memory-foam beds, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104060000/104051200/104051192/28ad4512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASUAL FUENTES Bilbao City Centre - Free WiFi - Air conditioning - Housekeeping - Soundproof rooms 9.4 Exceptional 112 reviews £44 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=104051192&PinnedHotelID=104051192&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet breakfast on weekdays (EUR 15 per person)](https://images.trvl-media.com/lodging/35000000/34970000/34963400/34963374/7673ca74.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NYX Hotel Bilbao by Leonardo Hotels Bilbao City Centre - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,010 reviews £59 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=34963374&PinnedHotelID=34963374&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Apartment, 2 Bedrooms, Terrace | Terrace/patio](https://images.trvl-media.com/lodging/4000000/3900000/3896100/3896005/cc310ecb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spirit Apartamentos Atxuri Santutxu - Kitchen - Washer - Pet-friendly - Free WiFi 7.8 Good 303 reviews £54 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=3896005&PinnedHotelID=3896005&HadPinnedHotel=true®ionId=-1&adults=2) ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1370000/1367000/1366969/1c0a5c94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Photo Zabalburu Hotel Ametzola - Free WiFi - Breakfast available - Parking available - Business services 7.2 Good 232 reviews £46 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1366969&PinnedHotelID=1366969&HadPinnedHotel=true®ionId=-1&adults=2) ![Land view from property](https://images.trvl-media.com/lodging/70000000/69230000/69229600/69229547/294f4894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Latroupe La Granja Bilbao City Centre - Free WiFi - Air conditioning - Breakfast available - Bar 9.2 Wonderful 129 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=69229547&PinnedHotelID=69229547&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/9000000/8080000/8078700/8078691/c7669b18.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residencia Universitaria Resa Blas de Otero Ibaiondo - Free WiFi - Gym - Game room - Breakfast available 7.4 Good 315 reviews £42 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=8078691&PinnedHotelID=8078691&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/17000000/16050000/16048800/16048731/7e63a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Poshtel Bilbao Premium Hostel Bilbao City Centre - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.4 Very good 170 reviews £103 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=16048731&PinnedHotelID=16048731&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (EUR 17 per night); reservations required ### Family friendly - In-room microwave - In-room refrigerator - Laundry facilities - Soundproofed rooms ### Conveniences - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Shared refrigerator - Virtual front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Cookware, dishware, and utensils - Electric kettle - Microwave - Refrigerator - Tea bags/instant coffee ### More - Air conditioning - Heating - Portable fan - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out Late check-out subject to availability Late check-out fee: EUR 30 Express check-out available ### Special check-in instructions There is no front desk at this property Guests can access their accommodation through a private entrance A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Nearby parking fee: EUR 17 per night (1640 ft away) - Late check-out fee: EUR 30 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Only registered guests are allowed in the guestrooms ### Property is also known as Casual Bilbao Serantes Motel Casual Serantes Motel Casual Serantes Casual Bilbao Serantes Bilbao Casual Bilbao Serantes Pension Casual Bilbao Serantes Pension Bilbao ## Frequently asked questions ### Is Casual Bilbao Serantes pet-friendly? ### How much does it cost to stay at Casual Bilbao Serantes? ### What time is check-in at Casual Bilbao Serantes? ### What time is check-out at Casual Bilbao Serantes? ### Where is Casual Bilbao Serantes located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casual Bilbao Serantes Reviews ## Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 28 8 - Good 31 6 - Okay 8 4 - Poor 9 2 - Terrible 5 ### 9.0/10 Cleanliness ### 8.2/10 Staff & service ### 7.8/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ## Reviews ### 6/10 Okay #### Caoilte 31 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice clean property with amazing cleaners. Only issue is the check-in policy is a nightmare (we were waiting about ages and I had to walk to the head office because they didn't send me the code). I wasn't a fan of checkout being so early but other than that it done the job. ##### Caoilte Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Marco 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent value for money. The entrance staircase is challenging but very scenic. However, it really depends on the person... for us (44 years old guy with a 20kg luggage) it wasn’t a problem, honestly. The room was very good, with excellent beds and pillows, as well as soundproofing (if the windows weren’t soundproofed, it would be hard to sleep... so that’s a positive!). The only drawback was the bathroom, with a very inconvenient sink. Overall, an excellent place to stay for breathing the vibes of Bilbao old town. ![](https://a.travel-assets.com/ugc/hotel-reviews/a7487a60-4add-4b6c-a3c5-96c498109902-1759505160102.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b9d16b32-86a4-448d-a796-3380704a02d0-1759505160246.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fcc11d2d-983d-41bd-9f4e-4c90bf2f436a-1759505262793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marco Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Hennie 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities WE stayed at the property for one night before returning home. We found the signing in process unique but efficient. The enjoyed staying here. ##### Hennie Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Fumi 22 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and helpful staff ##### Fumi Stayed 1 night in Dec 2023 ### 8/10 Good #### Gary 10 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable Base In Casco Viejo Located in the Casco Viejo area on a busy bar street. The hotel is reached via some steep stairs, so maybe not the best for anybody with mobility issues. The rooms are comfortable, simple but modern design, and very clean. Also, very good value for money. ##### Gary Stayed 1 night in Feb 2025 ### 8/10 Good #### Brigitte 22 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good customers service, access to a kitchen giving a choice to make your own meals. ##### Brigitte Stayed 3 nights in Jul 2024 ### 8/10 Good #### HUI-LIN 19 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great ##### HUI-LIN Stayed 2 nights in May 2024 ### 10/10 Excellent #### Larissa 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great accommodation overall. Room service came every day. Fresh towels daily and everything was clean. The room is a bit smaller than the pictures suggest, and the bed feels a bit like an IKEA one, but it was still comfortable to sleep in. The window lets in plenty of natural light. The shared kitchen/common room has a fridge, cutlery, and basic equipment, but no sink, so you’ll need to wash your dishes in your bathroom sink after use. The common area had a slight smell, so I preferred eating in my room instead. Location: right in the heart of the old town! During the week, nights are quiet, but on Fridays and Saturdays, the nightlife in the area is lively, bright, and loud. Definitely bring earplugs if you’re a light sleeper. Be aware that you need to climb a long flight of stairs to reach the rooms, so it’s not ideal for anyone with mobility issues. The biggest plus: everything is within walking distance. Great public transport connections, plenty of restaurants, nightlife, culture, and beautiful architecture. You’re truly in the middle of it. The view depends on your room; I was lucky to have one overlooking the charming narrow streets. ![View from my window](https://a.travel-assets.com/ugc/hotel-reviews/6ccded33-cefe-47c2-983d-3ce83b5107d5-1760111707734.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The bedroom](https://a.travel-assets.com/ugc/hotel-reviews/c6ea7a38-692e-45b1-95fe-daf1ad4f930c-1760111707651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Larissa Stayed 3 nights in Sep 2025 ### 8/10 Good #### Rubim 12 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended. ##### Rubim Stayed 3 nights in Jul 2023 ### 8/10 Good #### Karina 29 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area. ##### Karina ### 6/10 Okay #### John 12 May 2025 Liked: Cleanliness, amenities, property conditions & facilities I was under the impression that this was a hotel but it's not. No reception desk. The information on how to access the front door and room door are sent via email the day of arrival, around noon. If the guest does not have cell service outside of the USA, that's impossible to receive the information to get in your room. That was my case. A huge inconvenience that is not informed when I reserved the place. I find that it's a must to have this disclosure in order for your guests to make a well informed decision. ##### John Stayed 2 nights in May 2025 ### 8/10 Good #### Juan C 12 Dec 2022 Liked: Cleanliness, property conditions & facilities, room comfort The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street. There is no front desk, I had ti access with a cose they provide ##### Juan C Stayed 1 night in Dec 2022 ### 4/10 Poor #### Guido 19 Sept 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Definitely no frills The room is in a converted apartment. The floors are beyond wonky, the rooms are on the second floor with a steep staircase from hell. Due to the nature of the conversion, the walls are paper thin and you hear everything. The hallway has no fresh air supply and stinks stale. Positives: clean room, fresh and modern interior. ##### Guido Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Leo 11 Jul 2022 Disliked: Cleanliness, staff & service, room comfort #### Not recommended. Extremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy. ##### Leo Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Dimitri 14 Jun 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### horrible service Even though it states that their is a reception there is none. the reception is in the other building couple og hubdreds meters away. service is horrible i injured myself going down the stairs which are very steep. i did not find the light on the top but knew there was one in the middle, did not make it so far unfortunately and injured my knee badly and couldnt move and was in pain. infotmed the hotel about it and no one showed up at all, only received an adress to the hospital. ##### Dimitri Stayed 1 night in Jun 2023 ### 4/10 Poor #### ronald 30 Dec 2022 Disliked: Staff & service, amenities, property conditions & facilities This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place. ##### ronald ### 10/10 Excellent #### Margarita 13 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Las habitaciones eran limpias y comodas ##### Margarita Stayed 1 night in Oct 2025 ### 8/10 Good #### Giuseppe 13 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hanno sbagliato il giorno del nostro arrivo ma prontamente ci hanno fatto un upgrade in un’altra struttura ancora piu’ bella. Complimenti abbiamo molto apprezzato. Bagno senza finestra. ##### Giuseppe Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Antonio 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Endroit parfait pour découvrir la ville avec beaucoup de restaurants aux alentours. ##### Antonio Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Per 13 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ingen hiss men mycket bra Sköna sängar. Bra AC. Tyst i rummet trots väldigt centralt läge. Vi visste att det inte fanns hiss men en lång härlig trappa. 4 personer, 1 dubbel och 2 singelsängar. Mycket sköna sängar för att vara i spanien. Mycket centralt läge men gågata utanför dörren. ##### Per Stayed 1 night in Jul 2025 ### 6/10 Okay #### Boufatha 13 Apr 2025 Liked: Cleanliness, staff & service #### Bon séjours Sejour agréable. Il faut penser a isolé la fenêtre du bruit, car étanchéité c'est enlever. Lieu tres bien situé pour visiter la ville et les environs. ##### Boufatha Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Francisco Javier 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy agradable. Muy agradable en perfecta zona. ##### Francisco Javier Stayed 1 night in Feb 2024 ### 4/10 Poor #### Nicolas 6 Jan 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Muy caro para lo que se ofrece El ingreso fue muy complicado. Llegar a la habitación no fue fácil porque la escalera es prácticamente de dos pisos. El espacio para la cama matrimonial y las dos camas adicionales es muy reducido. El baño es más que pequeño. Las fotos son engañosas. La zona es inaccesible en auto, sucia y ruidosa ##### Nicolas Stayed 1 night in Dec 2023 ### 4/10 Poor #### Malene 17 Aug 2023 Disliked: Property conditions & facilities, room comfort #### Skuffende! Bad og toilet var på gangen hvilket der ikke var oplyst nogle steder, at det ville være. Meget larm og man kunne høre alt fra de andre værelser. Skuffende og absolut ikke pengene værd. Alt for dyrt i forhold til standarden. ##### Malene Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Maria Jesus 18 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Todo muy bien ##### Maria Jesus Stayed 1 night in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Hotel de Londres y de Inglaterra](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-De-Londres-Y-De-Inglaterra.h8328.Hotel-Information) > > [Hotel Arbaso](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Arbaso.h38912994.Hotel-Information) > > [Occidental Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Occidental-Bilbao.h542156.Hotel-Information) > > [Intelier Villa Katalina Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Katalina-By-Intur.h68167565.Hotel-Information) > > [Hotel San Sebastián Orly, Affiliated by Meliá](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-San-Sebastian-Orly.h527487.Hotel-Information) > > [Barceló Costa Vasca](https://www.expedia.co.uk/San-Sebastian-Hotels-Barcelo-Costa-Vasca.h10765.Hotel-Information) > > [Lasala Plaza Hotel - Adults only](https://www.expedia.co.uk/San-Sebastian-Hotels-Lasala-Plaza-Hotel.h23467248.Hotel-Information) > > [Axel Hotel San Sebastián - Adults Only](https://www.expedia.co.uk/San-Sebastian-Hotels-Axel-Hotel-San-Sebastian-Adults-Only.h41927949.Hotel-Information) > > [Catalonia Donosti](https://www.expedia.co.uk/San-Sebastian-Hotels-Catalonia-Donosti.h53479227.Hotel-Information) > > [Hotel Villa Eugenia](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Eugenia.h46105666.Hotel-Information) > > [Hotel Zenit San Sebastián](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Zenit-San-Sebastian.h9129200.Hotel-Information) > > [Casa Nicolasa](https://www.expedia.co.uk/San-Sebastian-Hotels-Pension-Casa-Nicolasa.h10625417.Hotel-Information) > > [Hotel SANSEbay](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-SANSEbay.h19821676.Hotel-Information) > > [Spirit Hotel Gran Bilbao](https://www.expedia.co.uk/Bilbao-Hotels-Hotel-Gran-Bilbao.h2967253.Hotel-Information) > > [Hotel Arrizul Catedral](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Arrizul-Catedral.h89590302.Hotel-Information) > > [Hotel Maria Cristina, a Luxury Collection Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Maria-Cristina.h1967.Hotel-Information) > > [Barceló Bilbao Nervión](https://www.expedia.co.uk/Bilbao-Hotels-Barcelo-Bilbao-Nervion.h527408.Hotel-Information) > > [Mercure San Sebastian Monte Igueldo](https://www.expedia.co.uk/San-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information) > > [Akelarre - Relais & Châteaux](https://www.expedia.co.uk/San-Sebastian-Hotels-Akelarre-Relais-Chateaux.h17945691.Hotel-Information) > > [Hotel ILUNION San Sebastian](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-ILUNION-San-Sebastian.h430.Hotel-Information) > > [voco Bilbao City by IHG](https://www.expedia.co.uk/Bilbao-Hotels-Voco-Bilbao-City-By-IHG.h67113839.Hotel-Information) > > [Belle Époque Self Check-in Guest House](https://www.expedia.co.uk/San-Sebastian-Hotels-Belle-Epoque.h58133906.Hotel-Information) > > [Marisol Self Check-in Guesthouse](https://www.expedia.co.uk/San-Sebastian-Hotels-Marisol-Guesthouse.h68110954.Hotel-Information) > > [Parador de Hondarribia](https://www.expedia.co.uk/San-Sebastian-Hotels-Parador-De-Hondarribia.h1133313.Hotel-Information) > > [Hotel Zenit Convento San Martín](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Zenit-Convento-San-Martin.h45118036.Hotel-Information) > > [ibis budget Bilbao City](https://www.expedia.co.uk/Bilbao-Hotels-Ibis-Budget-Bilbao-City.h41710363.Hotel-Information) > > [Hotel Parma](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Parma.h17375796.Hotel-Information) > > [Hotel Villa Favorita](https://www.expedia.co.uk/San-Sebastian-Hotels-Hotel-Villa-Favorita.h41525074.Hotel-Information) > > [Abba San Sebastián Hotel](https://www.expedia.co.uk/San-Sebastian-Hotels-Abba-Hotel-San-Sebastian.h48526364.Hotel-Information)