Search Hotels Near Big Rock Spring, Hot Springs

"Stayed here for 3 nights and unfortunately the overall experience was disappointing. The location was much farther from attractions than expected around 30 minutes from Gatlinburg and close to 50 minutes from parts of Pigeon Forge depending on traffic which added a lot of extra driving each day. The condo itself was smaller than it appeared in photos and several parts of the furniture finishes and amenities felt cheaply done or poorly maintained. The overall unit lacked the comfort and quality we expected based on the listing. The biggest issue was the lack of insulation between units. You could hear everything from surrounding condos including footsteps conversations water pipes showers toilets doors shutting and constant movement from the unit above. It repeatedly disrupted sleep late at night and early in the morning. Management acknowledged in writing that this is part of the building structure and stated all of their units are similar. Communication was frustrating as the property is run through a corporation rather than an individual host. Responses were slow dismissive and there was no meaningful attempt to resolve the issues despite reporting them immediately after the first night. There were also additional concerns including stained bedding broken sauna and steam room inconsistent WiFi and not enough towels for the full stay. Overall the stay felt below expectations and I would not book here again."

"Breakfast was awesome"

"Amazing hotel w great amenities."

"We loved our stay. Super friendly staff, great room. We’ll go back!"

"Amazing property! Will definitely recommend and return!"

"This resort is second to none. I visited the spa during an overnight day from Friday to Saturday. Drove 3.5 hours from Atlanta and the drive was certainly worth it. The spa was very well organized. The spa staff was especially attentive and the experience was magical. The pool area of the spa is very picturesque, giving mountain oasis. On Friday nights, the main restaurant offers a seafood buffet that was the best seafood buffet I have ever experienced. The room was clean and modern. The fitness center was a short walk from the main hotel but provided everything I needed; very large facility. 10 out of 10 for the overall stay. Will definitely return! "

"We had an excellent stay."

"The cabin was very nice, comfortable, and plenty of room. Layout was great for a large family.Only negatives were secondary bedrooms the mattresses were terrible, there wasn't a separate bathroom for the master, and the stairs going up of the driveway are sloped, very difficult to navigate. Need replacing."

"Simple but tasty breakfast. "