Big Island Holidays from £733

I was getting a snack by the front desk with my kids when we were disturbed to encounter staff at the front desk being rude to a customer that could not speak English very well. The staff was sighing in clear frustration at the customer not being able to get her message across and said “what are you?” While asking the customer what ethnicity she was in order to attempt to translate on her phone. She said it in a very rude way. The customer asked for a pen to write and the staff member said “no” and did not want to give her something to write with. The whole situation was extremely unprofessional and made my family very uncomfortable. Everything else was great about our stay except for that experience.

Beautiful harbor view on one side and the other the noise of a busy freeway. They charged for an open parking too and very limited.

Excellent interior and facilities

Wow, just wow! This hotel is beautiful. It is nestled at the base of a hill with beautiful views of the Bay. The property was undergoing some renovations to the outside, but was still stunning to view. The inside is so elegant. It reminded me so much of the Hotel Del Coronado (San Diego) and the Plaza (NYC), but with out their price tags. Very large spacious halls, and the rooms were very comfortable and clean. The staff was great. We spent some time in the Lobby Bar, and the staff was attentive and humorous. We were hoping to see the sabering of the champagne (at 5pm), but the bottle was uncorked rather than sabered. Oh well. I wish we had more time to explore the property and I was really interested in the Saturday morning hike but we had to leave too early on Saturday to partake. Next time.

Lovely rooms with water views and a spacious bathtub. Possibly our favorite Oakland hotel. DoorDash delivered to the door and we ate dinner in the balcony with sunset sparkling over the water.