Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
62% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5

Good trip

Posted 30-May-2016 on Hotels
Very nice stay food is expensive though
4out of 5
by Sangita from Bangalore

Decent resort, good service, v nice front desk

Posted 30-May-2016 on Hotels
Had a very comfortable stay. The service was good and the team at the reception were pretty helpful and nice. I was not charged anything extra for the rollon bed and that was really great. However, the absence of details of the resort's offerings in a book/ brochure in the room was a slight problem. It would have helped us use the resort facilities more.
4out of 5
by Vinita

This traveller left a rating score only Posted 13-May-2016 on Hotels
3out of 5
by MADHAVAN from Dubai, UAE

Spacious rooms & comfortable stay

Posted 08-May-2016 on Hotels
The property is old and not maintained properly. I had to reject the first room and had to take another room which was acceptable. The shower cubicle did not work. Had to use the tub. The staff are very good and attentive. Break fast buffet was just ordinary. The food at the PUNJABI DABA was very good. The property is good and needs renovation very badly.
2out of 5
by Alessandro

Forget it

Posted 25-Jan-2016 on Hotels
Stayed in the "deluxe" room, second floor, no elevator. More than one electric plug not working. Small towels in the bathroom not available for the 1st and 3rd day, only shower ones. Curtains partially detached from ceiling rail. Bathroom would need more thorough cleaning, and renovation, sink cracked. Light in the clothes cabinet, switch broken so light is always on even during the night, unless you turn the main electric switch off. The hotel is convention/marriage/disco center, loud music until late at night. Windows not closing noise outside. Ok for coffe/tea set, but only one cup, cracked, no plate, one plastic stick for stirring. The Whole hotel need much better cleaning.
5out of 5
by A verified traveller from chicago

Nice hotel, welcoming staff, great food

Posted 31-Jul-2015
I had a fabulous stay, came back for the second time, loved it!
3out of 5
by A verified traveller

Nice hotel but lacking in service quality

Posted 16-Jul-2015
Pros: Clean, comfortable, spacious rooms, quick room service, lovely garden and greenery.
Cons: Staff must be better trained in speaking English and learning to deliver smarter service. More amenities needed like a spa for e.g.
Location: Currently access is not very easy as part of the road leading to the hotel is a mess thanks to flyover construction.
Our stay at Royal Orchid from 12th to 14th July was pleasant except for a couple of service related elements. When my husband took ill suddenly on 14th morning, we asked for a thermometer - shockingly, the hotel did not possess one, a basic requirement under law! None of the reception staff either could provide an answer as to why this was so. Also, in the coffee shop, the tables we sat at on two consecutive days for breakfast were not properly set. Missing cutlery, saucers, etc. Here, the staff consisted of young boys who could barely speak English and were obviously ill-equipped to deal smartly with customers. While both at the reception and restaurant, everyone was very polite and apologetic and eager to help - the manager was most kind to allow a late checkout in view of my husband's illness - this is not the standard of service one expects from a reputed brand and starred hotel. On the plus side, rooms are comfy, well appointed and clean. We ate at two restaurants - the Coffee Shop and Dhaba - and the food at both venues was good.
5out of 5

Enjoy the greens

Posted 06-Jul-2015 on Hotels
Great Value for money. Excellent ambience and service. Hihly Recommended hotel!
3out of 5
by A verified traveller from T

Good place as an airport transit

Posted 25-Jun-2015
Access is difficult. Roads are still being made. Need to call hotel for guidance. Place is good and airy. Food was nice Bfast was just average. Room is big, but all things look little old. Fatigue has set in. In bathroom, cleanliness is an issue. Taps are dirty. Staff is good. At reception they were unable to trace our fully paid booking for about 15 mins.
1out of 5
by HARI S. from Tokyo

An absolute dump

Posted 03-May-2015 on Hotels
It was only a 7-hour event, but let me go through it chronologically. 1:30am- Booked to catch a quick nap before I connected to a 10am flight. To start with the hotel was difficult to locate and the taxi guy went around for a while, probably cannot blame the hotel 100% for this. 1:40am- After checking in, had to carry some of my own luggage up 2 floors as there are no elevators in this hotel. Of course a young chap helped me with the luggage. The room was really poor quality with the place totally worn down. 1:50am- Though the AC was ON, it didn't feel like it. Found the balcony door open(!). Attempts to close it failed and called the front-desk. The luggage guy came back to fix it. After a 10 minute unsuccessful try I had to call the front-desk and ask for a different room. 2:15am- I was in a room where things seemed normal, but the room was in no better shape than the last one. Still a totally worn-out room with poor furnishings. 7:45am- Down at the restaurant for breakfast, it looked more like a local eatery; nothing wrong with them except that this was run by Royal Orchid. The service, well there was none to speak of. The tea I asked for never came. My omelette looked suspicious. 8:15am- Checked out and ready to catch a taxi back to the airport. Wait a minute! The only way was to get a hotel car @ 2.5 times the fare of a local cab.