Belvoir Castle

No clear signage inside the property to reception and bedding left as a Tripp hazard on stairs, walked into what felt like a pub, staff member was in an England shirt and looked like one of the punters. No information given on breakfast or locally. Door of the room jammed on opening and the room had blood stained bedding, stained divan bed and carpet, mould/unswept corners/cobwebs in the bathroom. One cup given for three people stay. The church opposite rang the bells constantly, not on the hour and randomly throughout the night (I videoed) Didn't feel like a hotel felt like staying in a relatives attick. Can't believe it was £100 a night.

I was double charged when I checked-in and had I not mentioned it, the staff wouldnt have noticed this either (my booking was online and pre-paid). The room itself was clean and spacious, however, the walls are paper thin and so I had a sleepless night because of the family next door with a crying toddler all through the night. I had specifically asked to have a quiet area booked so felt quite disappointed when even this wasnt factored in resulting in a very tired long drive back to London! Lastly, there were extra charges that I had to pay for breakfast in my room that I was happy to pay for when I checked out. The receptionist, even though could hear how sleepy I was when she called to tell me about it, didnt even have the courtsey to suggest I pay for it when I am properly awake (hotels big on hospitality and highly rated customer service pick on such cues) considering it was 7 and checkout was 11am. I was told this wasnt possible and then had to stay up & wait for housekeeping to come and charge me for the 5 pounds. Overall, very poor service from various members of staff. Parking is another issue here where I saw a few customers complaining about not having a spot despite booking for one. I parked in the stadium a few minutes walk from the hotel. Overall I would say the staff needs training around hospitality as with the current state of affairs, I dont think many would come back.