Overall stay at Heritage was great! Will definitely come back (after learning a few lessons). Positives:
+ The villa itself is gorgeous. Very well setup, great views.
+ All inclusive option (for Awali) is quite reasonable for Mauritius, take it if you're planning to be at the resort most of the time
+ Service was generally good. You're assigned a person who helps with reservations, admin and they were largely on top of their stuff
+ You have to push the staff to get many things. I arrived for my 2 pm check-in but the place wasn't ready. Initially, they wanted to keep me in a small room at the venue (no bed, but a shower), but when I pushed for somewhere to rest, I was offered an alternate villa instead for a couple of hours before the next one was ready
+ The food is very expensive (if you're not on all-inclusive). Dinner per person for example was $80 per person
+ The restaurants on all-inclusive are not available many times. You have to reserve, and there's no guarantee you'll get anything