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"Excellent staff, very helpful"

"I didint know that hotel was only located from 32nd floor and above. To get to reception was scary, I understand that the entrance was under construction but it was very tiring to get 32nd floor by the slow lift and then get another lift to get to your room. My check in was sweet, I had a very friendly guy who was half French half English he was very helpful and check out was smooth but there was a long queue for it. Room service was extremely poor as asking a simple black tea bag became very challenging with room service lady who couldn’t speak a word of English. Hotel is locating very close to Westfield shopping center and all the main train stations and trams. So traveling there wasn’t hard. It was very disappointing that hotel just wanna charge for anything such as late check out which many hotels are offering it for free. That didint feel good."

"Stayed in a suite which had a kitchen and two bedrooms. Great for staying with small children. Kids loved the breakfast. Location was great for the park."