Baxter Holidays from £1,037

I have stayed at this hotel several times in the past, but my most recent visit was unfortunately disappointing. Upon arrival, the front desk associate seemed indifferent and unhelpful. She remained seated, treated my check-in as an inconvenience, and provided no information about the property beyond asking for my ID and credit card. As someone who spends roughly six months of the year in hotels, it has been a long time since I experienced such a lack of basic hospitality at check-in. The room itself was very nice, with the exception of the bathroom. It appears housekeeping was in a hurry, as the shower had not been cleaned. The complimentary breakfast was standard fare—adequate, but nothing noteworthy. Given my previous positive stays here, I expected a much higher standard of service and cleanliness. I hope management addresses these staffing and housekeeping issues promptness.

Nice Underground Parking across the street. Restaurant was amazing! Easy walk to football stadium! Lots of food options around the area. Hotel rooms were on the smaller but big enough for family of 4 to be comfortable on not feel crowded. Will be back next year for an NFL game!

I want to high recommend this hotel! It was very clean and just all around excellent! But my main recommendation is NICK at the front desk!!! He was absolutely Fantastic! He was so professional, helpful, kind, knowledgeable and understanding! I checked in, in the middle of the night after helping my granddaughter move in to College that day. Without his help I would have been stressed & lost! He went above and beyond! Thank you Nick! Great Job! Holly Day Janowski