Very good, a home-from-home. Staff welcoming, helpful & pleasant. No-one failed to greet us with a 'bon giorno' or 'buona sera' throughout. Reception will happily print bus/ferry schedules etc for you.
Our end-room a good size (abt 7mx4m) plus a bathroom 3x3 with shower washbasin wc & bidet (Most rooms have the bathroom inside the main room area, I think). Quite clean throughout our stay, & despite eco notice, towels were changed everyday. Our end room had sidewindow (one half tilt&turn), the patio door/window (one half tilt&turn). Both had external electric shutters which were effective at shutting out the light, but you'd probably not be able to get up to see the sunrise over the lake without disturbing your room-mate, or neighbours, possibly. A small balcony with two chairs & a table. The lake-view rooms also face the road, the main one out of Baveno going north, so traffic noise could be intrusive (but if you don't like revving sports cars and motorbikes, then don't come to Italy). The rooms on the other side face the railway line (about 100m away), so there might be some train noise. A kettle, cups and saucers were provided. Double-wardrobe with shelf, desk with shelf under, plus a cupboard with safe (enter your own 4-digit key). Bedside open cabinets. (No drawers anywhere). Two padded chairs. Suitcase table. Bedside lights and overhead light, switches by bedsides. Sockets at bedsides and ov desk, but UK adaptor interfered with light switch operation.