Ratings based on 1,500 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Good location to old city.

Posted 03-Aug-2017
easy enough to find. parking ok. check in ok. restaurant nice. when we went to hop into bed, there was a massive footprint stain on the fitted sheet. certainly not something you'd expect from a Hilton. they changed us to another room no problem, but it should not have happened in the first place. also, this is another hotel to follow the trend of having no flat sheet on the bed only a doona/bedcover. it is either too cold without it (ie nothing covering you), or way too hot with it on. This trend is terribly frustrating especially in hotels with no or poor airconditioning.
5 out of 5
Recommended
for Families
by A verified traveller from Barrie, Canada

Nice hotel

Posted 31-Jul-2017
Close to major sites in the city. Great people working the desks and the rooms were very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

can't wait to return!

Posted 21-Jul-2017
Cons: seagulls outside hotel can be aggressive but nice to wake up to their calls!
lovely concierge and front desk staff. Breakfast was lovely and chef greeted guests with a lovely tart. bar was nice and comfortable. parking was next to the hotel and reasonable. Location - amazing and all things within walking distance. Had dinner at a nice Italian just over the bridge and walked from hotel. Great running routes if you are a runner!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2017
Enjoyed it but did not realise I would have to pay for parking for 1 night was £17.50 !!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Busy hotel Close to airport

Posted 16-Jul-2017
Ate at the lounge and the quality of the steak is worse than what we just ate on our Delta flight. I made the staff aware and did not even take the meal off the bill.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent city centre location

Posted 07-Jul-2017
Our room was looking a bit tired and the outside of the building is in need of attention. Given the cost of the rooms, it just felt a bit over priced for what it is.
4 out of 5
by A verified traveller from Surrey

Good position

Posted 02-Jun-2017
Pros: Location
Cons: Cleanliness of bar area. Attitude of staff
The hotel is in a good position for the centre of Bath. Although the hotel does not have a car park there is one on the doorstep but it is in need of repairing. Check in was quick and efficient but the reception staff were not overly welcoming or friendly. We only stayed for one night as we were attending a dance competition at the University which is only a short drive away (10 mins tops ) The only facility we used was the bar area in the evening which had dirty tables and food on the floor. In my opinion the hotel was overpriced and if we were to visit Bath again we would choose a different hotel.
1 out of 5
Recommended
for Everyone
by A verified traveller from London

Location was brilliant, walking distance to places

Posted 01-Jun-2017
Requested for a crib, was told at reception there was one in the room. Arrived in the room- no crib.delivered crib with no beddings. Requested for a fridge as none was in the family room, they delivered the fridge and didn't even plug it on. Breakfast, requested for porridge for toddler after waiting half an hour they brought fried eggs. Had to ask twice for teas and coffees. The family room was too small for a crib so had to fold the sofa bed which was meant to be for toddler and share with a bed with toddler. Hence we paid for a family room and used it as a double. When I spoke to management team about my concerns I received a letter and a plate of fruits. Extremely disappointed. Definitely not 4stars hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from G

Clean and tiny, convenient location.

Posted 22-May-2017
Short walk of Bath sights, restaurants and railway station. Fairly ordinary building but perfectly adequate.
3 out of 5
by A verified traveller

Good location, the rest OK.

Posted 14-May-2017
The location is very good, and that about sums up all that we liked I about this hotel. The room was ok - It had a nice view of the church in the street. The beds weren't very comfortable, but they didn't break the back. We kept getting woken up by noises in the corridor and street. Amenities - It was advertised that there would be free parking and free WiFi - which is why we booked the hotel - but we got neither. They did validate and cap the parking fee at the nearby car park to £17.50 and we had to sign up for a Hilton honors membership to get free WiFi. Breakfast - We had to pay more for the room in order to have breakfast included with our stay. The breakfast wasn't particularly tasty - the bacon and sausages were chewy and scrambled eggs watery. The coffee and the fried egg were good. The rest was like something you would get at a cheap hotel. I would not recommend this hotel for anything​ aside from the location.