Ratings based on 1,642 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
3 out of 5
Recommended
for Everyone
by a verified traveller from UK

Convenient location.

Posted 14-Oct-2018
Pros: Convenient for restaurants within walking distance, Waitrose next door. Good breakfast.
Cons: When you ask for a quiet room, it would be nice to get one.
Location: Busy, noisey main road, drunks shouting until the early hours - I was unlucky to get a room facing the street.
Convenient for restaurants within walking distance, Waitrose next door.
5 out of 5
Recommended
for Everyone
by a verified traveller from Stirling Scotlanf

Excellent and attentive staff - clean and well mai

Posted 13-Oct-2018
Very central within walking distance of everything.
2 out of 5
by a verified traveller from CHESHIRE

Book Elsewhere

Posted 24-Sep-2018
From Hilton’s Honours Member - Very Small Rooms - Dated Decor - Food from Room Service Terrible - Breakfast very average. Worst Hilton I have stayed in, very poor value for money, room photos not representative. Suggest other hotels in Bath.
1 out of 5
by a verified traveller

Overnight in Bath

Posted 24-Sep-2018
Bathroom floor had bugs crawling all over .Only 1 bath towel and it was grey and threadbare .Sheets were not clean .Restaurant very poor service .My steak came out raw after ordering medium .Had to send back .Chips were not cooked .Ended up not eating as felt sick !!! Waiter had very poor hygiene and smelt of body odour .only 3people in restaurant and had to wait and wait to get a drink order .even after this food disaster the manager didn’t even come over and apologise.We had phoned reservations on way to hotel to enquirie about parking ,they informed us there wasn’t any parking at the hotel nor any nearby !!!! On arrival there was indeed a car park underneath and the hotel has an arrangement!!!! Never will we stay again and will certainly not be recommending this hotel to anybody !
1 out of 5
by a verified traveller from Cambridge

High cost, terrible room

Posted 15-Sep-2018
Pros: Zero - I selected it because it was fairly central but there are other hotels that are more central.
Cons: The cosy double is not a double room - it is a single room dressed to fleece visitors of their cash.
Location: There are some shops near by but you have to pass the homeless encamped in front of the hotel.
I paid more than £500 for 3 nights in a double room on a business trip. The room, described as cosy, was too small for a single room, let alone a cosy double. It was very difficult to even walk around the bed - the distance between the end of the bed and the desk was 39 cm - I had to slide sideways on to the (one) chair in order to sit at the desk. The shower room (!) had so little shelf space that there was not even a box of tissues provided. I raised my concerns with the reception staff on the first day and they agreed the room was small - but would not move me to a larger room. Equally on departure they agreed the room was small for a double. The room is also above a loading bay and delivers carry on until 20.00 at night. You can guarantee I will not be going back and advise others to look elsewhere.
2 out of 5
by a verified traveller

Posted 07-Sep-2018
Staffs not friends,,breakfast was bad,staffs dont know what they doing
3 out of 5
by a verified traveller from Manchester

Overnight stay

Posted 30-Aug-2018
Check in and out staff very good and good breakfast. However: WiFi £12-99 in the room!!!! Unable to get WiFi in reception despite being told the opppsite. Tired front to building. Paving tiles cracked or missing. Very shabby. Windows in the room were locked, even though they are child friendly! Remote control missing, had to ring for one at 11pm. Bar closed 10-50 so couldn’t get a drink before retiring to bed! Breakfast staff pointed out our table across a crowded room rather than escorting my family. Wasn’t sure which one she was pointing to so guessed! Breakfast staff didn’t ask if we wanted tea or coffee with our food but she did with other tables! We had to wander around getting our own hot drinks! Confusing. We have stayed in 3 hotels this week. The Hilton was booked as a treat but it was the worst we stayed in. Standards way behind Premier Inns.
3 out of 5
Recommended
for Everyone
by a verified traveller from leicester

Had better experiences

Posted 27-Aug-2018
Plus points are situation in middle Bath where you can park in podium car park for reduced rate of £17.50 per day. The room was clean and comfortable and the breakfast food was good. Negatives are the booking in procedure. We arrived around 12.00 so did not expect room to be ready but did expect to be booked in. The receptionist told us it was 16.00 book in time but we could leave our case. At 16:30 we returned to find a queue to the front door to book in so we sat in the bar to get a drink and wait until the queue was less. Although it appeared to be table service no one asked us what we wanted so eventually went to bar and finally got a drink. At about 1715 the queue was down to about 3 so we managed to book in. The book in the room suggested breakfast was the usual buffet but tea and orange juice was table service. At breakfast we were led to a table for two with only on cup setting. No information about what the procedure was. We waited on someone coming to ask if we wanted tea or coffe but no on came so we went to the buffet to get our food. The area to where the hot food was was next to the breakfast reception so you had to squeeze past people awaiting seating with a hot plate of food. Sat down to enjoy breakfast without tea or coffee so eventually had to ask for it. There was no milk fort coming or orange juice. Eventually discovered that orange juice etc was in a a different area to the buffet food so I went for it to return to find table cleared.
5 out of 5
Recommended
for Everyone
by a verified traveller from Norfolk

Highly recommend

Posted 26-Aug-2018
Lovely clean room, comfy bed, clean. Friendly staff, great breakfast, great central location. Parking convenient and safe although not owned by the hotel. Only issue was a late check in as there was a rugby team leaving that evening with a late check out. Staffed comp’d drinks and a few minutes later we were shown to our sparkling clean room.
5 out of 5
by a verified traveller

Posted 23-Aug-2018
Right in the middle of everything. I would definitely stay here again