Ratings based on 1,488 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from Surrey

Good position

Posted 02-Jun-2017
Pros: Location
Cons: Cleanliness of bar area. Attitude of staff
The hotel is in a good position for the centre of Bath. Although the hotel does not have a car park there is one on the doorstep but it is in need of repairing. Check in was quick and efficient but the reception staff were not overly welcoming or friendly. We only stayed for one night as we were attending a dance competition at the University which is only a short drive away (10 mins tops ) The only facility we used was the bar area in the evening which had dirty tables and food on the floor. In my opinion the hotel was overpriced and if we were to visit Bath again we would choose a different hotel.
1 out of 5
Recommended
for Everyone
by A verified traveller from London

Location was brilliant, walking distance to places

Posted 01-Jun-2017
Requested for a crib, was told at reception there was one in the room. Arrived in the room- no crib.delivered crib with no beddings. Requested for a fridge as none was in the family room, they delivered the fridge and didn't even plug it on. Breakfast, requested for porridge for toddler after waiting half an hour they brought fried eggs. Had to ask twice for teas and coffees. The family room was too small for a crib so had to fold the sofa bed which was meant to be for toddler and share with a bed with toddler. Hence we paid for a family room and used it as a double. When I spoke to management team about my concerns I received a letter and a plate of fruits. Extremely disappointed. Definitely not 4stars hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from G

Clean and tiny, convenient location.

Posted 22-May-2017
Short walk of Bath sights, restaurants and railway station. Fairly ordinary building but perfectly adequate.
3 out of 5
by A verified traveller

Good location, the rest OK.

Posted 14-May-2017
The location is very good, and that about sums up all that we liked I about this hotel. The room was ok - It had a nice view of the church in the street. The beds weren't very comfortable, but they didn't break the back. We kept getting woken up by noises in the corridor and street. Amenities - It was advertised that there would be free parking and free WiFi - which is why we booked the hotel - but we got neither. They did validate and cap the parking fee at the nearby car park to £17.50 and we had to sign up for a Hilton honors membership to get free WiFi. Breakfast - We had to pay more for the room in order to have breakfast included with our stay. The breakfast wasn't particularly tasty - the bacon and sausages were chewy and scrambled eggs watery. The coffee and the fried egg were good. The rest was like something you would get at a cheap hotel. I would not recommend this hotel for anything​ aside from the location.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Bath hotel

Posted 08-May-2017
Perfectly located with friendly, efficient staff. Whoever designed the bath in the room is a genius!
4 out of 5
by A verified traveller

Posted 08-May-2017
Fan and air conditioning didn't work. No in room fridge
4 out of 5
Recommended
for Everyone
by A verified traveller from Auckland, NZ

nice hotel very central to sights

Posted 06-May-2017
Great hotel: clean, good sized rooms (a standard size for Hilton internationally, very large for England), good sized beds, friendly and helpful staff. Perfectly located near key sights - easy walkable distance to Roman baths, abbey, pultney bridge and shops.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very conveniently located in the heart of the city

Posted 23-Apr-2017
Pros: Proximity to the sites.
Cons: Price of the room!
The hotel is walking distance to all the important sites in the city. Very friendly staff. Parking lot is adjacent to the hotel and there is a discounted rate for hotel guests! Room was a bit pricy but it was Easter period.
3 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Best feature, location

Posted 20-Apr-2017
Great location, good size rooms, very good breakfast at fair price. Room cleanliness not the best. Would come back but wouldn't be my first option. There is a laundromat near (10 min walk up hill) that, for us was a relief since we were in Bath for the Easter weekend and the hotel didn't have the laundry cleaning service because of the holiday . Unfortunately I didn't get the name of the girl from the reception that helped us, and didn't see her again, but we are really grateful
2 out of 5
by A verified traveller from OC, Ca

Great Location to City Center, not Hilton Standard

Posted 18-Apr-2017
Pros: Location is awesome, with some fine-turning can make this a welcoming hotel for guests.
Great Location, staff interaction not up to par. Parking is a problem as hotel does not provide clear directions to park the care near the hotel. No facility to unload at the hotel as unclear signs posted as not not park anywhere at the entrance.