Ratings based on 1,622 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
Recommended
for Everyone
by a verified traveller from London

Good hotel close to everything in Bath

Posted 17-Jul-2018
Pros: Very courteous and efficient staff; comfortable room; dinner good and it was close to every where we were planning to go.
Cons: Breakfast service - see section above
Location: Location fine for us - Royal Theatre (Graduation ceremony of grandson the purpose of our visit) was a short walk away.
Very efficient and courteous reception on arrival; room and bathroom were fine, but could have done with a few more hooks to hang things on in the bathroom! Dinner very good but breakfast slightly chaotic, no one really in charge, we were not shown all buffet bars; jug of coffee and tea in teapot brought to table was not hot.
3 out of 5
by a verified traveller

Posted 16-Jul-2018
Great location and staff were wonderful but when we got in the room there were several flying insects on the ceiling that we had to kill before getting into bed.
2 out of 5
by a verified traveller from Vancouver BC

Check in time is way too late.

Posted 15-Jul-2018
A 16:00 check in is way too late. Since everyone has to wait to check in it took 35 minutes. There is no elevator up from the parking so unless you arrived after 16:00 you need to haul your bags up two flights of stairs. We should have been informed about the parking situation, because if you want to move your car to unload it you need to pay £5 to move it from the parking lot. A 16:00 check in time, insufficient staff for checking in and better communication would have greatly improved the check in experience. The beds were hard and uncomfortable. I would not recommend this hotel.
5 out of 5
Recommended
for Everyone
by a verified traveller from Australia

Great staff

Posted 09-Jul-2018
Our 9 year old daughter was quite unwell in the evening and the staff got us ice and a fan, extra towels and bottled water as our room was warm due to the heatwave. In the morning they helped us ( as foreign travellers) with advice on calling the NHS to arrange a Drs appointment and also gave us an extended checkout. Big big thanks to Sebastian!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 07-Jul-2018
2 out of 5
by a verified traveller from ANAHEIM, CA

Shower

Posted 02-Jul-2018
They did not supply shower curtain and you can easily create a flood by taking shower. The bath also took forever to drain. We confirmed for 4 people and they set up the sofa bed. They only supplied 2 set of towels. I am a Hilton Honors member and try to stay at a Hilton whenever I can. This is a very disappointing experience.
3 out of 5
by a verified traveller

I expected more from a Hilton

Posted 02-Jul-2018
The hotel room was very small, which in the UK is expected, but we were across from the elevators which were loud, the AC was not great and the cleaners forgot to leave 2 sets of towels.
4 out of 5
by a verified traveller

Posted 23-Jun-2018
Nice hotel, convenient location in town center.
3 out of 5
by a verified traveller

Posted 18-Jun-2018
Hotel needs a facelift its tired and dull
2 out of 5
by a verified traveller

parking fee

Posted 13-Jun-2018
I parked for 2hrs and should of paid $5 but they said they would give me a discount. they scanned my coin and then it charged mecharged me 17.5. Then said they couldn't do anything about it once the coin was updated. Great customer service.