Search Hotels Near Basilica Santa Maria della Neve, Naples

"Staff was somewhat dismissive about our fatigue when we arrived early due to an early flight. Told us we could walk around for the day until our room was ready. Didn’t tell us about the hop on hop off bus that we could have used. On the end of our trip to Italy we stayed there again. They had my name misspelled and couldn’t find the reservation. The room had a musty odor. We had an uncomfortable night."

"I was disappointed as i booked this place due to it advertising it having a gym on site and air conditioning. I was told the air conditioning would not work for another month. My room was 26 degrees Celsius which was not comfortable for me to sleep. On arrival they told me there was no gym, they offered a pass to a gym about 10 minutes away. When I arrived they required you bring your own towel (the hotel did not tell me this). Also they advertised an airport shuttle. While they did not have one, they called me a cab. But the can to the hotel was much more money than the one the hotel ordered so I did not appreciate the lack of transparency. The noise carried easily. I could hear loud talking very clearly until 12AM And again at 6AM"

"Very friendly and helpful staff. Excellent location, facilities and dining options. Will definitely stay here again."

"The Hotel was a very well maintained and very clean hotel. If you are looking for a newer more updated Hotel in Naples, This is your place. The staff was great at check in and they even gave us complimentary drink vouchers for their bar and eatery onsite. I would definitely recommend this Hotel to everyone, the location was also great. Right in the middle of everything. next to the train station and walking distance to the Centro historical of Napoli. Very pleased! Will be back hopefully very soon!"

"Hotel so bad we could not stay there. "

"While the hotel room itself was clean and quiet. The hotel location is convenient for access to train, metro and airport. I noted that there were dirty dishes left in the hallway - common area floor for at least 14 hours, indicating that housekeeping was not on a periodic monitoring of floors, at least on the days that we stayed. Whether this was indicative of a systemic concern or a single bad day for housekeeping, it left an unfavourable impression. This single event should not dissuade people from staying, but if there are multiple such instances across other reviews, this would indicate a need for management to review processes. "

"The breakfast was delicious and fresh and the staff was amazing. Will definitely recommend and we’ll come back again! Thank you, Vincent for making our trip and stay at the hotel memorable."

"The staff are helpful and the room is clean and comfortable, Aircondironing is very efficient, we visited late April and the weather starts to warm , the air conditioning is working perfectly ."

"Property was amazing. Staff was helpful. Location was central but surrounding area was not too clean. Great for access to attractions and restaurants. Far from costal area which was great."