Ratings based on 280 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Nova Scotia, Canada

Great place to stay

Posted 19-Jul-2017
Pros: Clean, comfortable & large spacious rooms
Cons: Wifi could be better, at times even with full connection could not load anything.
Stayed for 2 nights and had a great sleep, was quite and beds were very comfortable. Did not swim in pool but it looks very nice. Only real complaint I had was the wifi, although we had a great signal, in room and in lobby, the connection was very slow and at times not even usable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel great location

Posted 17-Jul-2017
Good hotel, excellent location great restaurants close by.
5 out of 5
by A verified traveller

Posted 06-Jul-2017
Pros: Staff very friendly.
Business visit. Great location. Staff very friendly and spoke some english.
Comment from Hotel Management
22-Jul-2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your feeback about your stay in the Hotel that is important for our Operation. It is a pleasure to know that we met your expectations and our staff always provided you an excellent service. We will waiting for you in your next visit to the town. Yours Sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfort, excellent

Posted 29-Jun-2017
We loved it. The staff was kind and attentive to our needs.
Comment from Hotel Management
30-Jun-2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your positives comments that are so important for our operation. It is so glad to know that you enjoyed the kind and attentive of our staff, they are always to bring an excellent service. We are waiting for you in your next visit to the city. Yours Sincerely, Vilma Vivas Botero Gerente General ESTELAR En Alto Prado
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice but not 100% as advertised

Posted 01-Mar-2017
Place was pretty great aside from the pool - the pictures of the pool aren't even real and are incredibly inaccurate.
Comment from Hotel Management
30-Mar-2017 by Vilma Vivas, Hotel Management
Dear, Guest We appreciate your comments about our Hotel. We extend our sinceres apologies about the pictures, Therefore, we have taken the corrective to improve about this point. It would be a pleasure to have you back at our Hotel. Yours sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Posted 29-Jan-2017 on Orbitz
This is a modern hotel and the breakfast was the best I had in Colombia.
Comment from Hotel Management
27-Feb-2017 by vilma.vivas@hotelesestelar.com, Hotel Management
Dear Guest, Thank you for your excellent comments, we are pleased to know that we made your stay pleasant. We appreciate the time spent sharing your experience We would be pleased to assist you on your next trip to Barranquilla. Best regards, Vilma Vivas Botero General Manager
4 out of 5
by Antonio

Great location, friendly staff and great value.

Posted 08-Jan-2017 on Hotels
This is our second stay at this hotel because of its great location, vicinity to a variety of restaurants, shopping and excellent service. Rooms and meal services met our expectations of frequent travelers. This is our second time at this hotel and we plan to come back next time our travels take us to Barranquilla.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to let us know about your experience at the hotel. We apologize for the situation with the card keys during your stay and We appreciate your positive comments that help us for our continuous improvement.. We will forward for your next visit to the hotel. Best Regards, Vilma Vivas B. General Manager
4 out of 5
by A verified traveller

Good hotel but not good service

Posted 17-Dec-2016 on Hotels
The hotel is good and comfortable but their service is not that great. I had called a week prior to arrival to make arrangements for airport pick up. They provided an email which they never responded to after 3 time following up. Also, during the stay the hair dryer in my room was not working and called for another one. The girld that answer said they could not do anything until the spa opened at 9am ( had to be at a meeting for 8:30). I had to get mad, escalated the sicutation and finally got a new one. Hotel great but service not so much!
Comment from Hotel Management
28-Dec-2016 by General Manager, Hotel Management
Dear Guest, We appreciate the time dedicated to manifest us your experience at the hotel. We apologize for the inconvenience during your stay, We inform you that We have taken the necessary corrective measures. We thanks your understanding and look forward to attend you again. Best Regards, Vilma Vivas B. Gerente General
5 out of 5
by A verified traveller

Posted 29-Nov-2016 on Hotels
Excellent Hotel, good service. I will recommend to everyone of my friends and family on the future. Thanks, Hotel Estelar
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Dear Guest, Your positive comments motivate us to go forward and help us to our improvement. We Thanks you and We are glad to know that you have a good stay in the hotel. We hope to see you soon in your next visit in the city. Best Regards, Vilma Vivas Botero Gerente General
5 out of 5
by A verified traveller

Posted 17-Nov-2016 on Hotels
Everything perfect
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comments wich are very importan to us, We are pleased to know tha you have a good stay in the hotel. We will continue working in our improvement, and We will waiting for you in your next visit to the city. Best Regards, Vilma Vivas Botero General Manager