Ratings based on 269 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
by A verified traveller

Hotel muy bueno

Posted 20-Nov-2016 on Hotels
excelente hotel
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Apreciado Huesped, Gracias por dejarnos conocer su experiencia en el hotel, nos complace saber que cumplimos con sus expectativas. Seria grato para nosotros atenderlo en su próxima visita en la ciudad. Cordial saludo, Vilma Vivas Botero Gerente General
5out of 5
by A verified traveller

Posted 17-Nov-2016 on Hotels
Everything perfect
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comments wich are very importan to us, We are pleased to know tha you have a good stay in the hotel. We will continue working in our improvement, and We will waiting for you in your next visit to the city. Best Regards, Vilma Vivas Botero General Manager
5out of 5
by A verified traveller

Excelente servicio

Posted 15-Nov-2016 on Hotels
Excelente decisión alojarse en el hotel, el desayuno muy completo y variado, las areas de esparcimiento muy cómodas . El personal muy servicial. Sin duda espero regresar pronto.
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Apreciado Huesped Agradecemos sus comentarios los cuales fueron socializados con nuestros colaboradores , estos nos motivan a seguir trabajando en pro de la mejora continua y de la satisfacción de nuestros huespedes. Valoramos el tiempo dedicado en dejarnos conocer su experiencia. Para nosotros sera un agrado atenderlo en su próxima visita. Cordial saludo. Vilma Vivas Botero Gerente General
4out of 5
by A verified traveller

Comfortable convinient location for business hotel

Posted 28-Oct-2016 on Hotels
This hotel looks very nice. It has an impressive entrance, nice rooms, good restaurant, good swimming pool, good decoration, good bar with pleasant barman, everything was great except the time for check out. I am very patient but it was a really slow process.
Comment from Hotel Management
31-Oct-2016 by General Manager, Hotel Management
Dear guest, We appreciate your positive comments concerning your stay with us we are pleased that we meet your expectations. We also received your observacions in order to improve the quality of our service. We hope to serve you in your next visit to the city. Best Regards, Vilma Vivas General Manager
4out of 5
by A verified traveller

Limpio y agradable

Posted 24-Oct-2016 on Hotels
Cerca al lugar de mi evento
Comment from Hotel Management
31-Oct-2016 by General Manager, Hotel Management
Apreciado Huesped Gracias por haber dedicado su tiempo y transmitirnos sus comentarios. Nos agradó saber que cumplimos con sus expectativas. Cordial saludo. Vilma Vivas Botero Gerente General
5out of 5
by A verified traveller

Posted 24-Oct-2016 on Hotels
Comment from Hotel Management
31-Oct-2016 by General Manager, Hotel Management
Apreciado huesped Agradecemos el habernos transmitido su calificación en cuanto a los servicios e instalaciones de nuestro hotel. Esperamos tener el gusto de atenderlo en su próxima visita a Barranquilla Cordial saludo. Vilma Vivas Botero Gerente General
2out of 5
by A verified traveller

lack of privacy

Posted 10-Oct-2016
Pros: Not much
Cons: There is no one to help you with directions or recommendations about restaurants and other amenities in the city
In this hotel you get the feeling that you are sleeping in the halls. You can hear your room neighbors every word when they are talking.
Comment from Hotel Management
25-Oct-2016 by vilma.vivas@hotelesestelar.com, Hotel Management
Dear guest, Thanks for your time to provide us feedback with your comments. We ask for apologize for the inconvenience presented during your stay. We hope the opportunity to assist your next on occasion. Best Regards, Vilma Vivas Botero General Manager
5out of 5
by A verified traveller

Good value great hotel

Posted 15-Aug-2016 on Hotels
Clean new and good service
5out of 5
by Hector

This traveller left a rating score only Posted 10-Jul-2016 on Hotels
1out of 5
by Pedro from Bogota

Estelar pésimo servicio

Posted 02-Jul-2016 on Hotels
El servicio desde la recepción es malísimo me isieron sentir como bicho raro nu vuelvo a estos hotel jamás
Comment from Hotel Management
27-Jul-2016 by Carlos Villatoro, Hotel Management
Estimado Huésped, Agradecemos el tiempo dedicado para dar a conocer su experiencia la cual es valiosa y nos permite tomar los correctivos necesarios, lamentamos los inconvenientes presentados durante su estadía; para nosotros seria muy importante nos diera la oportunidad de atenderlo nuevamente y poder cambiar la imagen que tiene del hotel ofreciéndole el servicio que usted se merece. Cordial saludo, Vilma C.Vivas Botero Gerente General