The staff at this hotel were excellent - friendly, helpful,always cheerful. Hotel is in a great location, steps from the Cathedral and the Gothic area, plenty of restaurants, bakeries, variety stores. Also close to a Metro stop, and one of the Hop On Hop Off bus stops. As in a lot of European hotels, the room was not large, although the bathroom was a good size. Both clean. We don't drink coffee, so the staff replaced that equipment with an electric kettle, and tea supplies. Rooftop is lovely. Breakfast expensive.