Lobby sitting area

Reviews of Guitart Grand Passage

4 out of 5
Guitart Grand Passage
Carrer de Muntaner 212, Barcelona

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 440 reviews" "
Rating 8 - Good. 175 out of 440 reviews" "
Rating 6 - Okay. 62 out of 440 reviews" "
Rating 4 - Poor. 24 out of 440 reviews" "
Rating 2 - Terrible. 8 out of 440 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Naghmeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Shlok

Liked: Cleanliness, staff & service, property conditions & facilities
great overall stay, room was bigger than expected, lots of food options nearby, bus stop right outside, and the metro is a 10 min walk.
Stayed 5 nights in Apr 2024

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

EMIN, ISTANBUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been staying here for almost 25 years. Great location, very large rooms, great people.
Stayed 4 nights in Mar 2024

6/10 Okay

Nathaly

Travelled with family and small children
Liked: Staff & service
Gives the impression of old, didnt like the smell at reception and the only restaurant they offer for room service wasnt good at all. The staff was helpful and kind
Stayed 3 nights in Mar 2024

10/10 Excellent

carlos uriel, las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was perfect. Thanks to all the staff! I highly recommend this hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 2 nights in Jan 2024
Response from recepcion on 23 Jan 2024
Dear Filip,Thank you for your perfect 5/5 rating! We are glad to hear that your experience with us was excellent and that we met your expectations. We are delighted that you enjoyed your stay and that we were able to provide you with quality service.We look forward to having you back in the future to provide you with another wonderful experience. If there is anything specific you would like to highlight or share about your visit, please do not hesitate to let us know. We are here to provide you with the best service possible.Thank you for choosing us and for sharing your positive experience.Yours sincerely,Eric.R

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from recepcion on 23 Jan 2024
Estimada Carla,¡Gracias por tu calificación perfecta de 5/5! Nos alegra saber que tu experiencia con nosotros fue excelente y que cumplimos con tus expectativas. Estamos encantados de que hayas disfrutado de tu estancia y que hayamos logrado proporcionarte un servicio de calidad.Esperamos tenerte de nuevo en el futuro para ofrecerte otra experiencia maravillosa. Si hay algo específico que te gustaría destacar o compartir sobre tu visita, no dudes en hacérnoslo saber. Estamos aquí para brindarte siempre el mejor servicio posible.Gracias por elegirnos y por compartir tu experiencia positiva.Atentamente,Eric.R

4/10 Poor

Sascha

Stayed 3 nights in Jan 2024
Response from recepcion on 23 Jan 2024
Dear Sascha,We sincerely appreciate your feedback and value your honesty in providing us with a 2/5 rating. We regret that your experience did not fully meet your expectations and would like to apologise for any inconvenience you experienced.We would like to know more details about your stay so that we can address and improve any areas that were unsatisfactory. If there are specific areas where you felt we failed, we would appreciate you sharing them with us so that we can work on them.Your satisfaction is our top priority, and we appreciate the opportunity to learn and grow from your feedback. We look forward to the opportunity to welcome you back and provide you with a more positive experience in the future.Thank you for your time and for choosing us.Yours sincerely,Eric.R

6/10 Okay

John

Business traveller
Liked: Staff & service
Good location
Response from recepcion on 21 Feb 2024
Dear JohnWe sincerely appreciate your comments and for taking the time to leave feedback. We are sorry to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our services and customer experience in the future.If you have any specific suggestions on how we could improve, please do not hesitate to let us know. We would love the opportunity to regain your trust and provide you with an exceptional experience on your next visit.Thank you again for your feedback.Yours sincerely,Eric.R

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from recepcion on 2 Nov 2023
Dear Thomas, Thank you very much for choosing the Guitart Grand Passage Hotel for your recent trip to Barcelona and for sharing your impressions with us. We sincerely hope to welcome you back soon. Best regards,Reception

10/10 Excellent

Muge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from recepcion on 12 Nov 2023
Dear guest, Thank you for your review and recent stay with us here at the Guitart Grand Passage. I am very pleased that you enjoyed all the amenities we had to offer. I look forward to welcoming you back to the in the near future. Best regards, Reception

6/10 Okay

Gerardo

Travelled with group
Disliked: Amenities, property conditions & facilities
Not as looks in picture. More older, wear and tear. Terrible shower where water gets all over floor. Balcony doors dont lock, someone could climb in. Good location and friendly staff
Stayed 3 nights in Oct 2023
Response from recepcion on 31 Oct 2023
Dear Gerardo, thank you for taking the time to share your valuable comments with us. We greatly appreciate you letting us know what areas of opportunity and facilities can be improved during your stay, as this allows us to focus on them and resolve them in the best way, in order to continue improving and provide our guests with the best attention and service. Once again, we appreciate the time you took to share your feelings and comments. We hope you will give us the opportunity to welcome you again on another occasion and return the trust you have placed in us. Best regards,Reception

10/10 Excellent

Nicolas, LOS GATOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at this hotel is fenomenal and will go out of their way to make sure that you are comfortable. Location is ideal and the rooms are quite large, specially the suites that are newly renovated.
Stayed 2 nights in Oct 2023
Response from recepcion on 24 Oct 2023
Dear Nicolas, Thank you for your review and recent stay with us here at the Guitart Grand Passage. I am very pleased that you enjoyed all the amenities we had to offer. I look forward to welcoming you back to the in the near future. Best regards,Reception

10/10 Excellent

Maribel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very clean, great staff and great location
Stayed 3 nights in Oct 2023
Response from recepcion on 19 Oct 2023
Dear Maribel , Thank you very much for taking the time to write this wonderful review. The team at the Hotel Guitart Grand Passage is happy to read that we have exceeded your expectations with the service you received. We appreciate your kind words and hope you will come back soon. Yours sincerely, Recepcion

8/10 Good

Brendan

Stayed 5 nights in Sep 2023
Response from recepcion on 19 Oct 2023
Dear Brendan, Thank you very much for choosing the Guitart Grand Passage Hotel for your recent trip to Barcelona and for sharing your impressions with us. We sincerely hope to welcome you back soon. Best regards,Reception

10/10 Excellent

Susan Edith

Stayed 6 nights in Sep 2023
Response from recepcion on 19 Oct 2023
Dear Susan, Thank you very much for choosing the Guitart Grand Passage Hotel for your recent trip to Barcelona and for sharing your impressions with us. We sincerely hope to welcome you back soon. Best regards,Reception

8/10 Good

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plancher, aération provenant de la climatisation et les conduits sanitaires sont à améliorer.
Stayed 3 nights in Aug 2023
Response from recepcion on 22 Oct 2023
We appreciate your kind preference and that you have taken the time to share your valuable comments with us. We greatly appreciate you letting us know what facilities you found during your stay in poor condition, as this allows us to focus on them and resolve them in the best way, to continue to improve and provide our guests with the best attention and service. Once again, we appreciate the time you took to share your feelings and comments. We hope you will give us the opportunity to welcome you again on another occasion and to return the trust you have placed in us. Best regards,Recepcion

6/10 Okay

MARTHA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel is 5 mnts walking to the Eiffel tower. Front desk are not very nice and helpful. Bedroom is very small.
Stayed 2 nights in Jul 2023
Response from recepcion on 22 Oct 2023
Dear Martha, Thank you very much for choosing the Guitart Grand Passage Hotel for your recent trip to Barcelona and for sharing your impressions with us. We believe your comments are from another hotel, as the tour eiffel is in Paris. We sincerely hope to welcome you back soon. Best regards,Reception

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amplia la Habitación y cómoda
Stayed 1 night in Aug 2023
Response from recepcion on 22 Oct 2023
Estimado Ramón, Muchas gracias por elegir el Hotel Guitart Grand Passage para su reciente viaje a Barcelona y por compartir sus impresiones con nosotros. Esperamos sinceramente volver a darle la bienvenida pronto. Un cordial saludo,Recepción

10/10 Excellent

Yaneli, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite iit is an old hotel, the location is centric and accesible to restaurants and shops. We spend a good time
Stayed 2 nights in Jul 2023
Response from recepcion on 22 Oct 2023
Dear Yaneli, Thank you very much for choosing the Guitart Grand Passage Hotel for your recent trip to Barcelona and for sharing your impressions with us. We sincerely hope to welcome you back soon. Best regards,Reception

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Jul 2023

8/10 Good

federico, houston

Liked: Cleanliness, staff & service, amenities
Well located. Property getting old
Stayed 4 nights in Jul 2023

10/10 Excellent

OCTAVIO

Liked: Cleanliness, staff & service, property conditions & facilities
Very well placed hotel, close to major shopping and tourist areas which makes everything convenient.
Stayed 3 nights in Jul 2023

8/10 Good

Jane Monaliza

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great! They are so nice and helpful
Stayed 6 nights in Jul 2023

10/10 Excellent

Jessie, Miami

Travelled with family, Travelled with family and small children
The staff was excellent very helpful. The hotel itself has some details that need to be fix is a shame bc rooms are big and property has potential to be a ver good hotel.
Stayed 2 nights in Jul 2023

6/10 Okay

FADI

Travelled with family
Liked: Cleanliness, staff & service, room comfort
They could check things to repair
We are a family of 5 and spent 6 days in barca. The hotel lication is a bit far from attractions . The staff are very friendly and professional. The breakfast is tasty and fresh. But i feel it is time to renocate some areas and repair furniture.
Stayed 6 nights in Jun 2023

10/10 Excellent

Pooya, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the Hotel location is very walkable and quiet, I liked the idea of being close to the diagonal instead of the Las Ramblas. The rooms are big, Breakfast was good, wifi was fast. overall it was what we were looking for.
Stayed 3 nights in Jun 2023

8/10 Good

Juan

Stayed 4 nights in Jun 2023

10/10 Excellent

Josmer

Liked: Cleanliness, staff & service
Last minute reservation. Staff was very accommodating and place was lovely and clean
Stayed 2 nights in Jun 2023

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
good stay!
Stayed 1 night in Jun 2023

8/10 Good

Pau

Stayed 4 nights in Jun 2023

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Atención estupenda, instalaciones modernas de muy buen espacio.
Stayed 5 nights in May 2023

8/10 Good

Hamlet

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient. Poor noise insulation from street noise.
Stayed 3 nights in Jun 2023

4/10 Poor

Ernesto

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The pictures of the rooms are not the same; the rooms are old. Also, the bed is very bad. They are box s terrible. The only positive thing is the consurge in the lobby are good.

10/10 Excellent

Ting Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious with comfortable beds. The floor-ceiling window was very nice that you can enjoy some time in front of it. Bathroom was tidy with a bathtub. Staff service was exceptional that every person I met in this hotel was so friendly and kind. Bus and metro stations was within walkable distance. There were various choices of dining places in the area. Will definitely come back to this hotel and strongly recommend to everyone coming to Barcelona!
Stayed 3 nights in May 2023

8/10 Good

Benjamin, plainsboro

Travelled with family
Liked: Cleanliness
far from subway
Stayed 3 nights in May 2023

6/10 Okay

Jay, Springfield

Travelled with group
Liked: Cleanliness, staff & service
Property was conveniently located. Remodeling in next room was excessively noisy & bathroom was dated. Some of staff were very helpful, others not.
Stayed 4 nights in May 2023

10/10 Excellent

Mario, Paris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in May 2023

4/10 Poor

Pablo

Travelled with partner
Disliked: Property conditions & facilities
We had a water leak. Thec room wasnt made one day. Another day the cleaning lady forgot to leave toilet paper. The pillows and matresses were not great. There were 2 dangling cables in the balcony. Reading lights didnt work.
Stayed 6 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location, clean hotel
This hotel was one of the only ones we could find that would allow our family of four in one room. The location and staff were great and the room was very clean. The bathroom layout was a bit awkward (the shape of the room and how the shower spilled water onto the floor). The bed and pull out couch were comfortable and we appreciated having a fridge, extra half bath and table/chairs to sit around. We would definitely stay there again if in Barcelona.
Stayed 4 nights in Apr 2023

8/10 Good

E

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Lovely hotel. Beautiful reception area and really large, spacious rooms. Interior of the room was slightly ‘tired’ but all-in-all very good.
Stayed 4 nights in Apr 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Maureen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay with my family . The rooms were clean and great size , breakfast was great and the coffee was excellent. The hotel was located in a great area with lots of places to eat and easy access to local transportation . I will definitely return.
Stayed 4 nights in Apr 2023

10/10 Excellent

Manjeet

Stayed 2 nights in Mar 2023

6/10 Okay

KINGA MONIKA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel in very convenient spot, walkable distance to all beautiful places. The room and bathroom not in a great condition (but, we just slept there and the whole Barcelona experience covered the the room condition). Excellent breakfast included - very convenient.
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Nice hotel in great location
Friendly and professional staff all around. Very large rooms and cozy atmosphere. Location is nice, but a bit of walk to the subway metro. If you like walking, like me, then you’ll enjoy this hotel, which is 10-30min walk to every landmarks. Great coffee shops and restaurants within blocks.
Stayed 5 nights in Feb 2023

4/10 Poor

Dritan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old facility toilet and shower and floors need big update

8/10 Good

RHEA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Mario at the front desk is awesome. The hotel itself is old and dated.
Stayed 5 nights in Oct 2022

6/10 Okay

Lina

Stayed 3 nights in Sep 2022