Ratings based on 844 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from florida

Posted 16-Apr-2018
Room was shabby abd air conditioning clicked all night long. Got no sleep. Lost power in room while i was in the shower. Got scalded turning water off. Complained at check out, but no response.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth

Stay for 3 nights

Posted 08-Apr-2018
Very nice hotel , staff friendly lots of little extras added in . Use of a smart phone for free to find yr way around the city. We were on the 1st floor and was quite loud with traffic & metro but it was something u got used to quickly .
Comment from Hotel Management
21-Apr-2018 by Jenniffer Customer Care, Hotel Management
We are glad you had a nice stay! strange to us to hear you had noise coming from the street as our windows are double glassing:( Hoping to see you soon
4 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Overall nice hotel.

Posted 05-Apr-2018
Great staff and a clean and quiet hotel. Shower drain failed and flooded bathroom. Staff took care of it. I would recommend this hotel.
2 out of 5
by A verified traveller

This is not a 4-start hotel.

Posted 22-Mar-2018
the room was not very clean, lots of wears tears. On a close examination after a cold night I found out that the duvet needs to be thrown out since it has gone past its expiry date (matted cotton). It room was missing basic amenities such as kettle or tea-coffee (not a feature of a 4-star hotel). Overall, not a 4-star hotel. I think the past good reviews either fake or manufactured.
Comment from Hotel Management
27-Mar-2018 by Jenniffer Custome Care, Hotel Management
We are sorry to hear your feedback as we have no need to look for manufactured. Nevertheless, we appreciate your confidence in our services and we will address your comments to improve to our housekeeping.
5 out of 5
Recommended
for Personal Event
by A verified traveller

BCN CRAM

Posted 22-Jan-2018 on Hotels
Great all around
3 out of 5
by A verified traveller

No good enough for a 4 star hotel

Posted 22-Jan-2018 on Hotels
In general the hotel is good. But could be better for a 4 star hotel. Some details in the room could be received more care and breakfast too.
4 out of 5
by A verified traveller

Cram hotel

Posted 20-Jan-2018 on Hotels
Stayed for 4 nights and one night upgraded to jacuzzi / suite room ...... no kettle or tea/coffee facilities in any of the rooms. However the suite room did have a coffee machine but did not work. informed reception who said they would have a look at this and never. Requested coffee /room service and half hour later this arrived cold. Requests for balcony /city view also not given and placed to the back of the building to which looked like a slum .
5 out of 5
by A verified traveller

Posted 09-Jan-2018 on Hotels
Excellent services within the hotel, incredibly helpful staff, great location, very nice and spacious room.
Comment from Hotel Management
17-Jan-2018 by Jenniffer Customer Care, Hotel Management
Thanks for your kind comments! we hope to welcome you back soon
5 out of 5
Recommended
for Everyone
by A verified traveller from miami FL

Excellent location

Posted 22-Dec-2017 on Orbitz
Nice hotel very clean and location really good, a lot of restaurants and bars around.
Comment from Hotel Management
08-Jan-2018 by Customer Care, Hotel Management
Great to know you have had a nice an enjoyable time!
5 out of 5
by jbdeq78

Posted 12-Dec-2017 on Hotels
Comment from Hotel Management
08-Jan-2018 by Customer Care, Hotel Management
Thank you for your stay!