Since we arrived late, they gave us instructions on how to go about the check-in, all was clear and we were able to get our access cards. Our cards didn’t work so we had to call them. Within 10 mins somebody arrived and changed our keys. During our stay, the tours we booked started early and ended late so we weren’t able to check-in properly. On our last night, they waited for us even though we arrived beyond the reception’s closing time. On check-out day (early morning), one guest from our group accidentally left a bag inside his room (he left the key cards already inside as instructed - maybe it would be better if you have drop-box or something by the lobby instead for this). Good thing the cleaner arrived early and he was able to retrieve it. Kudos to the staff for being helpful and accommodating! Thanks!
Aside from that, the property location is great! It was close to almost everything. The bakery (right of the property, if you’re facing it) and the sausage place (on the left side) are good quick-fix eating places to try.
Please take note that the elevator is a bit small but at least there is one and it is working. There are also some noises at night (groups having fun etc) but since we were tired from the tours, we really didn’t mind.