Title: Perun Lodge Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Perun Lodge Hotel Suburban hotel with free breakfast and free local area shuttle ![Front of property – evening/night](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/c7361281.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/ce6788f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/0afe8cbd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/65ee002d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/fafa8693.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Perun Lodge Hotel offers a peaceful suburban retreat with a sauna, steam room, and international dishes at the restaurant. Enjoy free WiFi, an indoor pool, laundry facilities, and a library. The staff goes out of their way to help. 8.0 Very good ## Popular amenities - Bar - Breakfast included - Room service - Pool - Spa - Parking available ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=16006701&PinnedHotelID=16006701&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ![In-room safe, WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/04325588.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio ### Highlights Heating Flat-screen TV Bathrobes Private bathroom Electric kettle Cable channels In-room safe Daily housekeeping - 322 sq ft - Park view - Sleeps 3 - 2 Queen Beds and 1 Single Bed ![In-room safe, WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/d5223dc2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 1 Bedroom ### Highlights Heating Free cots/infant beds Flat-screen TV Separate bedroom Bathrobes Private bathroom Electric kettle Cable channels - 538 sq ft - 1 bedroom - Park view - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Junior Suite | In-room safe, WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16010000/16006800/16006701/a76a93ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Heating Flat-screen TV Separate bedroom Bathrobes Private bathroom Electric kettle Cable channels In-room safe - 430 sq ft - 1 bedroom - Park view - Sleeps 3 - 1 Queen Bed and 1 Single Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Perun-Lodge-Hotel.h16006701.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Perun-Lodge-Hotel.h16006701.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82836%2C23.48496&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9RTyxkNSXY8IQNgdSGsGwQj7K6k=) 1 Georgi Nastev Str., Bansko, Bansko, 2770 #### What's nearby - Bansko Ski Resort - 8 min walk - 0.5 miles - Paisii Hilendarski Historical Center - 10 min walk - 0.6 miles - Vihren - 10 min walk - 0.6 miles - Bansko Gondola Lift - 12 min walk - 0.7 miles - Ski Bansko - 17 min drive - 5.5 miles #### Getting around - Sofia (SOF) - 141 min drive #### Restaurants - ‪Chateau Antique - ‬3 min walk - ‪Теменуга - ‬6 min walk - ‪Пирин 75 - ‬5 min walk - ‪Stone Flower Barbeque - ‬8 min walk - ‪Bai Mile Inn - ‬1 min walk ## About this property ### Perun Lodge Hotel Upscale hotel in the suburbs You can look forward to a free breakfast buffet, a terrace and a garden at Perun Lodge Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage or a body treatment. Be sure to enjoy a meal at the on-site international cuisine restaurant. Free WiFi in public areas is available to all guests, along with a library and laundry facilities. Additional perks include: - An indoor pool and a children's pool - A free local area shuttle, self-parking (surcharge) and ATM/banking services - Books, smoke-free property and a 24-hour front desk - A lift and luggage storage Room features All 139 rooms include comforts such as bathrobes, as well as perks such as safes and WiFi. Extra conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - Flat-screen TVs with cable channels - Electric kettles, heating and daily housekeeping ## Similar properties ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 189 reviews £38 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/17000000/16780000/16778700/16778662/bf6bfffe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kap House Hotel Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 23 reviews £37 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=16778662&PinnedHotelID=16778662&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4680000/4672100/4672068/c094221d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Bansko Ski Hotel & SPA Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 70 reviews £116 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=4672068&PinnedHotelID=4672068&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2540000/2537500/2537445/9071c3fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rahoff Bansko - Hot tub - Spa - Pet-friendly - Parking included 9.2 Wonderful 19 reviews £53 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2537445&PinnedHotelID=2537445&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4970000/4967300/4967271/0af2b363.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Royale Apartment Complex & Spa Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 38 reviews £61 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=4967271&PinnedHotelID=4967271&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/111000000/110780000/110775400/110775371/54dd43ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chalet & Hotel IDA Bansko - Pool - Breakfast included - Spa - Parking included 8.0 Very good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=110775371&PinnedHotelID=110775371&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, massages](https://images.trvl-media.com/lodging/7000000/6500000/6495800/6495726/b2d532d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mura Old Town Bansko - Hot tub - Breakfast included - Spa - Pet-friendly 8.4 Very good 16 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=6495726&PinnedHotelID=6495726&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 10:30 AM to 8:00 PM, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/14000000/13220000/13218800/13218715/eba9f916.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Winslow Infinity & Spa Bansko - Pool - Hot tub - Kitchen - Pet-friendly 7.4 Good 3 reviews £48 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=13218715&PinnedHotelID=13218715&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/11000000/10020000/10018100/10018098/03864719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MPM Sport Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 8.4 Very good 53 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=10018098&PinnedHotelID=10018098&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews £80 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi (EUR 5 per stay) - Available in some public areas: Free WiFi ### Parking and transport - Free area shuttle - Covered parking on site (EUR 10 per day) - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:30 AM to 10 AM - A bar/lounge - A restaurant ### Things to do - Books - Children's pool - Gym - Indoor pool - Library - Sauna - Ski storage - Steam room ### Family friendly - Children's pool - Free area shuttle - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Terrace ### Spa - Body treatments - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer (on request) - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Electric kettle - Limited room service ### More - Heating - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.02 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for in-room wireless Internet: EUR 5 per stay (rates may vary) - Covered self-parking fee: EUR 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Perun Lodge Hotel Bansko Perun Bansko Perun Hotel Bansko Perun Lodge Hotel Perun Lodge Hotel Spa Perun Lodge Hotel Hotel Perun Lodge Hotel Bansko Perun Lodge Hotel Hotel Bansko ## Frequently asked questions ### Does Perun Lodge Hotel have a pool? > Yes, this property has an indoor pool and a children's pool. ### Is Perun Lodge Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Perun Lodge Hotel? > Self-parking is available for EUR 10.0 per day. ### What time is check-in at Perun Lodge Hotel? > Check-in start time: 2 PM; check-in end time: anytime. ### What time is check-out at Perun Lodge Hotel? > Checkout is at noon. ### Where is Perun Lodge Hotel located? > Situated in the suburbs, this hotel is within a 15-minute walk of Bansko Ski Resort, Vihren and Museum of Otets Paisii Hilendarski. Bansko Gondola Lift and Sveta Troitsa Church are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Perun Lodge Hotel Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 9 6 - Okay 4 4 - Poor 1 2 - Terrible 0 ### 8.2/10 Cleanliness ### 8.4/10 Staff & service ### 7.0/10 Amenities ### 7.2/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ### 10/10 Excellent #### Adrian 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything went smoothly - really excellent. Only minor complaint would be that parking in the hotel cost extra. ##### Adrian Stayed 7 nights in Mar 2025 ### 8/10 Good #### Francisco 6 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel, and great location not even 10 min walk from the gondola and main attractions. Room was very spacious and tidy, the balcony was the crown jewel as it was looking the mountains and slopes. Very tidy and clean. Staff was very friendly and the amenities were great. Was just missing some cooking pans and cutlery to use the kitchen and the hobs ##### Francisco Stayed 1 night in Mar 2023 ### 4/10 Poor #### Alexander 8 Mar 2025 Disliked: Staff & service, property conditions & facilities This is the worst “4-star” hotel I’ve ever been to. I’ve been to 2-star and 3-star places which put it to shame. It seems like no maintenance has been done in over 10 years; probably far longer. The doors to some rooms don’t close properly (can be seen from the corridors) and the bathroom door in our room was so terribly hung / warped it could not be locked. There was water damage to the kitchen area and in the bathroom. Our towel rail or something near it was leaking water the entire stay. The bedside lamp was hanging from the wall and was probably an electrical hazard had it been plugged in. The previous guest’s items had been left in the fridge and there was thick layers of dust and motes under the bed and wardrobe. The robes provided were stained, tattered, and with the cord loops torn open. One of them only had half a cord. This was the case with all the replacements provided too. The breakfast selection consisted of a range of cold scrambled eggs, cold bacon, and other foods which should be hot not being so. The rolls and croissants were stale on day one and got worse each morning - I would guess they same ones put out day after day. None of the spa showers had soap in the dispensers and parts of the showers (such as the temperature lever on one) were broken off. At night, the hotel was far too hot. We had the balcony door open every night - not ideal for a ground floor room. There were some positives, but many, many negatives. ##### Alexander Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Kjell Arne 21 Feb 2025 Liked: Cleanliness, staff & service ##### Kjell Arne Stayed 1 night in Feb 2025 ### 8/10 Good #### Uwe 8 Feb 2025 Liked: Cleanliness, staff & service Wenn man die Bilder beim Buchen sieht, denkt man, ja, ein nettes Hotel, wenn man das Hotel dann sieht, heißt es, willkommen in der Wirklichkeit, es hat wohl die besten Tage hinter sich. Es müsste von Grund auf saniert werden, es ist völlig egal, welches Detail man begutachtet, immer ist etwas kaputt oder nicht voll funktionsfähig. Ad 1 Das Zimmer: Die Zimmertür hängt so sehr, dass man oben durchschauen kann. Die Couch war schmutzig, der Fußboden war nicht gesaugt. Die Bettlampen waren außer Funktion. Das Wechseln der Handtücher findet wohl beim Auszug statt. Das Zimmer war warm und die Fußbodenheizung war angenehm. Ad 2 Das Spa: Im Poolbereich tropfte das Wasser von der Decke auf die Liegestühle. In den Duschen gab es selten Seife in den Behältern. Das Wasser war sehr angenehm und das Personal sehr hilfsbereit. Die verschiedenen Saunen waren immer bereit. Das Personal war super hilfsbereit und freundlich. Massage war top. Ad 3 Frühstück/Bufett Das Frühstück war sehr gut. Es gab für jeden Geschmack ein breites Angebot. Das Rührei wurde immer nachgefüllt, ebenso der Schinkenspeck dazu. Es gab jede Menge Angebot an Gemüse und Obst, sowie Getränke von 07:30 bis 10:00 Uhr. Es war alles in allem der best organisierte Bereich des Hotels. Ad 4 Service: Hier bin ich ebenso sehr geteilter Meinung. Zwischen gut und schlecht war alles dabei. Wir konnten kein Upgrade machen, um das Abendessen dazuzubuchen. Transfer vom Flughafen Sofia per Taxi war super organisiert. Top! Danke dafür! ##### Uwe Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Alan 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alan Stayed 6 nights in Dec 2024 ### 8/10 Good #### Davit 30 Dec 2024 Liked: Cleanliness, staff & service ##### Davit Stayed 4 nights in Dec 2024 ### 8/10 Good #### Shkurte 4 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Shkurte Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Mindaugas 23 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel , amazing and friendly staff! ##### Mindaugas Stayed 1 night in Sep 2019 ### 6/10 Okay #### Verified traveller 9 Sept 2019 Liked: Cleanliness, room comfort #### Good location, not so good hotel Good things - pool spa and the yard were excelent, good coffee with breakfast. Bad things - sauna cold during full hotel, not enough sunbeds for guests, food was poor and bad quality, not even water for dinner - you have to pay. Some emplyees were fine, some were rude and not helpfull (poolboy/lifeguard). Also, dinner was supposed to end at 22:00 as written in the hotel guide in the room, but the staff started clearing the food from the restourant. The room was not as described in the booking and we had no foot towell and some toileteries on the first day. The location is OK! I will try to avoid it next time I plan a trip to Bansko. ##### Verified traveller Stayed 2 nights in Sep 2019 ### 6/10 Okay #### Verified traveller 15 Aug 2019 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 1 night in Aug 2019 ### 8/10 Good #### Ross, CO, USA 22 Feb 2019 Liked: Cleanliness, staff & service Better than it looks. Great staff, nice pool and steam room. Breakfast is good. Nearer to Main Street than you might think from looking at map. My room had had a smoker in it and I asked for a different room. Even though hotel was very busy the nice girl at front desk upgraded me to an apartment! ##### Ross Stayed 3 nights in Feb 2019 ### 8/10 Good #### Verified traveller 27 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Kayak severler için Gondolaya çok yakın.Ayrıca tüm cafe ve barlarada yürüme mesafesinde.Özellikle akşam yemekleri çok güzel. ##### Verified traveller ### 6/10 Okay #### Daniella 22 Feb 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Nice location, poor service and cleanliness The location was very nice, it was in a quite area and close to the cabin lifts. The rooms cleanliness was very poor, the bed was very uncomfortable, you can feel the mattress springs. The food at breakfast and especially for dinner was not good enough. ##### Daniella ### 6/10 Okay #### Josh, California 14 Jan 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Nice place but needs some fixing The hotel itself and the location are good but there were a few things that we found annoying. The first thing is that the price includes the spa but when you get to the spa, you have to pay extra to use some of there basic things such as the jacuzzi and ping-pong table. The price also includes wifi but you have to pay extra for wifi that actually works. We felt that the rooms weren't maintained very well. We had a couple lights that were burnt out, the shower had a leak and the sound on the TV would only work sometimes. The house keeping were nice but every time they made up the room they never resupplied the soaps for the shower. This resulted in a phone call once a day asking them send soap up to the room. ##### Josh Stayed 5 nights in Jan 2018 ### 10/10 Excellent #### Verified traveller 10 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller ### 8/10 Good #### Michele, Scotland 3 Mar 2017 Liked: Cleanliness, property conditions & facilities #### Nice hotel and not too far fm the gondola Staff were very pleasant, think sometimes they found it difficult to understand us but we got there finally, would be nice if breakfast started at 0700, just because the queues for the gondola could be long. We were on the ground floor near reception/bar and it could be noisy throughout the night ##### Michele ### 8/10 Good #### Mick, UK 27 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities #### Nice hotel, 10 minutes walk to the gondola Nice reception and bar area, in fact quite elegant. The pool is large and all the usual Spa facilities are available. The hotel is a 5 minute walk from the main street (Pirin) and in a good location. Only downside was the breakfast (not English) but okay if you like Continental type and eggs. Some days the chef cooks fresh pancakes or waffles in front of you. ##### Mick ### 8/10 Good #### Verified traveller 27 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities Was schlecht war ist das man das Internet zahlen muss. Und beim Frühstück auch nicht alles dabei ist. ##### Verified traveller