Title: Hotel Elegant Lux Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Elegant Lux Family-friendly ski hotel with 2 restaurants ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/9451fa25.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/1c1aa4da.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/65154fc4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor spa tub](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/7e115614.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/e09950f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Elegant Lux welcomes families to its mountain setting with two restaurants offering continental breakfast and international cuisine, plus a poolside bar. The spa provides reflexology, Ayurvedic treatments, and sports massages, while children enjoy the garden playground. 8.2 Very good ## Popular amenities - - - Bar - Pet-friendly - Kitchen - Room service ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=12983524&PinnedHotelID=12983524&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ![1 bedroom, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/6d1ca65a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio 8.0 Very good 1 review ### Highlights Separate sitting area Individually furnished Heating Connecting rooms available Free cots/infant beds Kitchen Fridge LCD TV - 484 sq ft - Mountain view - Sleeps 3 - 1 Double Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed ![1 bedroom, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/2880935f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 Bedroom 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Fireplace Heating Connecting rooms available Free cots/infant beds - 700 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 1 Queen Bed, 1 Single Bed and 1 Large Single Sofa Bed ![1 bedroom, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/13000000/12990000/12983600/12983524/af67f478.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms, Balcony ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Fireplace Heating Connecting rooms available Free cots/infant beds - 1292 sq ft - 2 bedrooms - Mountain view - Sleeps 6 - 1 Queen Bed, 2 Single Beds, 1 Large Single Bed and 1 Large Single Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Hotel-Elegant-Lux.h12983524.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Hotel-Elegant-Lux.h12983524.Hotel-Information) ## About the area Located in Bansko, Hotel Elegant Lux is in the mountains and in a national park. Velyanov’s House and House Museum of Neofit Rilski are local landmarks, and some of the area's activities can be experienced at Bansko Ski Resort and Bansko Gondola Lift. Travelling with kids? Consider SkiBansko by Traventuria and Ski Bansko. Take in the nearby slopes with cross-country skiing, downhill skiing and snowboarding, or try out other outdoor activities such as snowmobiling. [Visit our Bansko travel guide](https://www.expedia.co.uk/Bansko.dx6046713) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82618%2C23.48182&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n3GRFP52OUMBnLpBtswFzCw8K_M=) 3, Polezhan St, Bansko, 2770 ### What's nearby - Bansko Ski Resort - 5 min walk - 0.3 miles - Vihren - 8 min walk - 0.5 miles - Bansko Gondola Lift - 8 min walk - 0.5 miles - Paisii Hilendarski Historical Center - 15 min walk - 0.8 miles - Ski Bansko - 17 min drive - 5.3 miles ### Getting around - Sofia (SOF) - 140 min drive ### Restaurants - ‪Chateau Antique - ‬4 min walk - ‪The House - ‬3 min walk - ‪Castello (Food & Wine) - ‬3 min walk - ‪Forest Cup - ‬5 min walk - ‪Lobby Bar - ‬6 min walk ## About this property ### Hotel Elegant Lux Upscale family-friendly hotel in the mountains You can look forward to free continental breakfast, a poolside bar and a terrace at Hotel Elegant Lux. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski passes and ski storage. Treat yourself to a massage, hydrotherapy or a body scrub at the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. In addition to a garden and a playground, guests can connect to free in-room WiFi. You'll also find perks such as: - An indoor pool - Free self-parking - A free casino shuttle, bike hire and express check-out - Express check-in, supervised childcare (surcharge) and a banquet hall Room features All rooms are individually furnished, and offer comforts such as 24-hour room service and separate sitting areas, in addition to perks such as free WiFi and bathrobes. Other amenities include: - Free toiletries and hairdryers - LCD TVs with satellite channels and DVD players - Separate sitting areas, kitchens and fridges ## Similar properties ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4970000/4967300/4967271/0af2b363.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Royale Apartment Complex & Spa Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 38 reviews £61 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=4967271&PinnedHotelID=4967271&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 189 reviews £38 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/111000000/110780000/110775400/110775371/54dd43ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chalet & Hotel IDA Bansko - Pool - Breakfast included - Spa - Parking included 8.0 Very good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=110775371&PinnedHotelID=110775371&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/17000000/16140000/16132200/16132136/63675710.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ruskovets Resort & Thermal SPA Bansko - Pool - Breakfast included - Spa - Pet-friendly 9.4 Exceptional 36 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=16132136&PinnedHotelID=16132136&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/11000000/10020000/10018000/10018000/d718b05e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MPM Guinness Bansko - Pool - Breakfast included - Spa - Kids pool 7.0 Good 20 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=10018000&PinnedHotelID=10018000&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews £80 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/18000000/17230000/17225300/17225264/8bbf0946.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Boutique Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 9.2 Wonderful 72 reviews £85 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=17225264&PinnedHotelID=17225264&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/112000000/111420000/111410300/111410231/32e36512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Banya Thermal Hotel Razlog - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 9 reviews £54 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=111410231&PinnedHotelID=111410231&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/17000000/16780000/16778700/16778662/bf6bfffe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kap House Hotel Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 23 reviews £37 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=16778662&PinnedHotelID=16778662&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 10:30 AM to 8:00 PM, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/14000000/13220000/13218800/13218715/eba9f916.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Winslow Infinity & Spa Bansko - Pool - Hot tub - Kitchen - Pet-friendly 7.4 Good 3 reviews £43 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=13218715&PinnedHotelID=13218715&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Area shuttle (surcharge) - Free casino shuttle - Free ski shuttle - Free self parking on site ### Food and drink - Free continental breakfast available daily - 2 restaurants - A bar/lounge - A poolside bar - Snack bar/deli ### Things to do - Bicycle rentals - Full-service spa - Health club - Indoor pool - Playground - Sauna - Ski passes - Ski storage - Steam room - TV in common areas ### Family friendly - DVD player - In-room babysitting - In-room kitchen - In-room refrigerator - Indoor pool - Laundry facilities - Microwave on request - Playground - Snack bar/deli - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting room ### Outdoors - Barbecue grill - Garden - In a national park - In the mountains - Picnic area - Terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - In-room massages - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 5 floors - Banquet hall - Built in 2009 - Fireplace in lobby ## Room amenities ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - DVD player - LCD TV with satellite channels ### Food and drink - 24-hour room service - Cookware, dishware, and utensils - Electric kettle - Hob - Kitchen - Microwave on request - Refrigerator ### More - Connecting rooms available - Desk - Heating - Individual furnishings - Iron/ironing board on request - Separate sitting area ## Policies ### Check-in Check-in time starts at 2:00 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: EUR 50 Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 10 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 8 kg per pet) Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.02 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 100.00 per vehicle (one-way) - Pet fee: EUR 10 per pet, per day - Service animals are exempt from fees - Late check-out fee: EUR 50 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9 AM to 9 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 12 years old are not allowed in the spa without adult supervision ### Property is also known as Hotel Elegant Lux Bansko Hotel Elegant Lux Elegant Lux Bansko Elegant Lux Hotel Elegant Lux Hotel Hotel Elegant Lux Bansko Hotel Elegant Lux Hotel Bansko ## Frequently asked questions ### Does Hotel Elegant Lux have a pool? > Yes, this property has an indoor pool. Pool access is from 9 AM to 9 PM. ### Is Hotel Elegant Lux pet-friendly? > Yes, Hotel Elegant Lux allows dogs (limit 1 total) with a maximum weight of up to 8 kg per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hotel Elegant Lux? > Self-parking is free at this property. ### What time is check-in at Hotel Elegant Lux? > Check-in begins at 2:00 PM. ### What time is check-out at Hotel Elegant Lux? > Checkout is at noon. Late checkout is available for EUR 50 (subject to availability). ### Does Hotel Elegant Lux provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of EUR 100.00 per vehicle applies. ### Where is Hotel Elegant Lux located? > Located near the slopes, this Bansko hotel is situated in the mountains and within a 10-minute walk of Bansko Ski Resort, Bansko Gondola Lift and SkiBansko by Traventuria. Vihren and Museum of Otets Paisii Hilendarski are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Elegant Lux Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 18 8 - Good 16 6 - Okay 3 4 - Poor 1 2 - Terrible 3 ### 8.0/10 Cleanliness ### 9.0/10 Staff & service ### 8.6/10 Amenities ### 7.4/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 8/10 Good #### Desrae 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage. ##### Desrae Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Hjalmar 19 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Well worth the money. Nice with a spa after a long day on the slopes. Very friendly and service-minded staff and a good breakfast-buffé to start the day. ##### Hjalmar Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Paul Martin 5 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year. ##### Paul Martin Stayed 5 nights in Jan 2025 ### 8/10 Good #### Boyan 18 Feb 2023 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### It was quite nice We are very happy with our stay, but somewhere in our bathroom was leaking.Our kids went to the game room but there was only a ping-pong table,But on the pictures there were loads of games .The price was good value for money.I went to the spa it was amazing, so was the hot tub.It felt nice after a day of skiing!Overall the service was really good, we might stay next year again! ##### Boyan Stayed 4 nights in Feb 2023 ### 2/10 Terrible #### Agron 26 Dec 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Agron The Hotel was not comfort at all was very cold the food also was cold in the self service wasn’t enough options and a sleeping beds was very old and not comfort at all so this hotel is not even 1 star rating hotel ![](https://a.travel-assets.com/ugc/hotel-reviews/4D6A5A1744B5F973971C1DA10E91B54FE52AD9D31672047531343.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D636B62E7BCB77B66BFE174AFA65204FAD5D051A1672047527336.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F6E813147510DB29FE08098FE448C254A56C55681672047527594.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7396F2EE19BD0EC09F988FF81FC375F32886E7291672047528243.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Agron Stayed 3 nights in Dec 2022 ### 6/10 Okay #### Georgios 3 Jan 2023 Disliked: Staff & service, property conditions & facilities, room comfort #### It could have been better The rooms were not heated and there was no hot water, we had to complain a few times to get them fixed. Sauna and hammam were off and we had to wait to get them on. The staff was helpful though and its location is good. ##### Georgios Stayed 4 nights in Dec 2022 ### 8/10 Good #### Mark 6 Jan 2025 Liked: Staff & service, property conditions & facilities ##### Mark Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Harley 26 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Harley Stayed 5 nights in Mar 2024 ### 8/10 Good #### Ricardo 28 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good, Comfortable, would consider a return visit Breakfast was fantastic, great variety. Rooms were good size. Walking distance to Gondola, but shuttle available if you want to be driven (15lev I think). Service was good, but english wasn't always good enough to communicate well - but still fine for being in another country. Spa was nice but this is the only area I would mark down, maybe just bad timing for the visit. Kids were going wild in the pool the first couple of days which I didn't enjoy. They can play without constant splashing everyone and hitting the inflatable ball as hard as they could. More the parents /other guests fault than Elegant Lux - just a note that its not adult only so this is always a possibility. Also the steam room switches off too quickly and they have to turn it on in the basement so I didn't want to go ask them this every 5 minutes once the room eventually got to a good temperature. The salt room needs better insulation, too many gaps prevented the temperature for getting above 70. The best was the sauna, which worked very well - great after a hard day on the slopes. My rob was also damaged but relatively minor problem with that. Overall quite happy with price and service. Again the staff always happy and always someone available when needed. Would stay here again if I return to Bansko. Additional plus was a beautiful cat that came to visit every day lol ![](https://a.travel-assets.com/ugc/hotel-reviews/2BFA1484FC2D84168814D3D0DAAD5C50F86AA37D1709142144633.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Delicious breakfast, wide verity ](https://a.travel-assets.com/ugc/hotel-reviews/9B33E688A628A781B007D6539B9D9D0885159A081709142139077.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ricardo Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Lucy 3 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great staff Amazing staff but shower cubicle let the place down by not draining properly and some sort of leak. ##### Lucy Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Abraham 28 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its a nice place to stay. The rooms can be weird divided. The staff is very helpfull and service where they can. Breakfast is good but a weird setup, so when larger groups, more then 5 are at the buffet, its to crowded to take things ##### Abraham Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### ziv 30 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff which will help with everything. 10 minutes walk to the Gondola. Plenty of parking. The spa is nice with a few Saunas and a small swimming pool. Breakfast was good as well. we had a room with a living room and an additional sleeping room and a small kitchen for 4 people. מומלץ מאוד. צוות חביב שעוזר בכל מה שצריך. ##### ziv Stayed 5 nights in Jan 2023 ### 8/10 Good #### Domenico 4 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Domenico Stayed 7 nights in Mar 2022 ### 8/10 Good #### david 6 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and cheap The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind ##### david Stayed 4 nights in Jan 2022 ### 10/10 Excellent #### Gianni 4 Jan 2022 Liked: Cleanliness, staff & service, room comfort Warm and frindely people, structure near the gondola and the main street ##### Gianni Stayed 5 nights in Dec 2021 ### 2/10 Terrible #### Verified traveller 15 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cheap not cheerful I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 27 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was fine. friendly hotel. Close to the ski slopes and near the town. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Viktor 8 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bansko at its best! We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest. ##### Viktor Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Andrei 31 Dec 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Nice, but no more! Very kind staff. Very cleen place. We booked H. B. The food was cold most of the time because there are not have any keepink warm appliace, but teasty. The maintanance of the room was not good. Light bulbs was not replaced and soap dispensers in bath rooms dosen't works. There is no vitrualy spa on the place. ##### Andrei Stayed 7 nights in Dec 2019 ### 2/10 Terrible #### Verified traveller 20 Apr 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant! ##### Verified traveller Stayed 5 nights in Apr 2019 ### 4/10 Poor #### Verified traveller 12 Mar 2019 Liked: Staff & service Disliked: Property conditions & facilities Sehr nettes Personal. Abgenutzte, altmodische Einrichtung. Restaurant im Keller, ohne Tageslicht, das Essen schlecht. Kleiner, netter Spabereich. ##### Verified traveller Stayed 7 nights in Mar 2019 ### 8/10 Good #### Vladimir 27 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing ##### Vladimir Stayed 3 nights in Feb 2019 ### 8/10 Good #### Verified traveller 22 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm ##### Verified traveller Stayed 5 nights in Feb 2019 ### 10/10 Excellent #### Tom Yaakov 19 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing..very good service. מדהים עבור שומרי שבתות ומסורת ##### Tom Yaakov Stayed 8 nights in Feb 2019 ### 8/10 Good #### Per, Norrköping, Sweden. 9 Feb 2019 Liked: Staff & service, room comfort #### Great value for the money. Nice hotel with friendly and helpful staff but breakfast and room cleaning needs improvement. ##### Per Stayed 6 nights in Feb 2019 ## Expedia's Latest Trends ### Hotels > [MPM Hotel Arsena](https://www.expedia.co.uk/Nessebar-Hotels-MPM-Hotel-Arsena-Ultra-All-Inclusive.h17278980.Hotel-Information) > > [Hotels in Tokyo](https://www.expedia.co.uk/Tokyo-Hotels.d179900.Travel-Guide-Hotels) > > [Hotel Perla Beach Luxury](https://www.expedia.co.uk/Primorsko-Hotels-Hotel-Perla-Beach-Luxury.h37154278.Hotel-Information) > > [Sol Nessebar Palace - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Palace-All-Inclusive.h1409522.Hotel-Information) > > [62 Castle Street](https://www.expedia.co.uk/Liverpool-Hotels-62-Castle-Street.h74815401.Hotel-Information) > > [Spa Hotels in Glencoe](https://www.expedia.co.uk/Glencoe-Hotels-Spa-Hotels.0-0-d6054587-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hotel LIVVO Volcán Lanzarote](https://www.expedia.co.uk/Yaiza-Hotels-Hotel-THe-Volcan-Lanzarote.h866427.Hotel-Information) > > [Festa Via Pontica](https://www.expedia.co.uk/Pomorie-Hotels-Festa-Via-Pontica.h2900418.Hotel-Information) > > [The Lost Camel](https://www.expedia.co.uk/Yulara-Hotels-The-Lost-Camel.h4805954.Hotel-Information) > > [Aphrodite Beach Hotel](https://www.expedia.co.uk/Nessebar-Hotels-Aphrodite-Beach-Hotel.h2794153.Hotel-Information) > > [5 Star Hotels in Algarve](https://www.expedia.co.uk/5Star-Algarve-Hotels.s50-0-d182215.Travel-Guide-Filter-Hotels) > > [B&B Castleton](https://www.expedia.co.uk/Castleton-Bed-And-Breakfasts.d6150283-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Sol Nessebar Bay - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Bay-All-Inclusive.h1409491.Hotel-Information) > > [Hotels in Halifax](https://www.expedia.co.uk/Halifax-Hotels.d602873.Travel-Guide-Hotels) > > [Hotels near Wembley Stadium](https://www.expedia.co.uk/Wembley-Stadium-Hotels.0-l501565-0.Travel-Guide-Filter-Hotels) > > [Sol Nessebar Mare](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Mare.h1409475.Hotel-Information) > > [Santa Marina Holiday Village](https://www.expedia.co.uk/Sozopol-Hotels-Santa-Marina-Holiday-Village.h1523184.Hotel-Information) > > [Hotel Riu Palace Santa Maria - All Inclusive](https://www.expedia.co.uk/Sal-Hotels-Hotel-Riu-Palace-Santa-Maria.h59442625.Hotel-Information) > > [Aqua Paradise Resort - Hotel & Aquapark - All Inclusive](https://www.expedia.co.uk/Ravda-Hotels-Aqua-Paradise-Resort-Hotel-Aquapark.h57159405.Hotel-Information) > > [The Hopton Crown](https://www.expedia.co.uk/Kidderminster-Hotels-The-Hopton-Crown.h22261564.Hotel-Information) > > [The Abbey Lodge Hotel](https://www.expedia.co.uk/Shipley-Hotels-The-Abbey-Lodge-Hotel.h32005887.Hotel-Information) > > [Villas Paphos](https://www.expedia.co.uk/Paphos-Villas.d6051505-aaVillas.Travel-Guide-Accommodation) ### Flights > [Flights from Manchester (MAN) to Vancouver (YVR)](https://www.expedia.co.uk/lp/flights/man/yvr/manchester-to-vancouver) > > [Flights from Sunshine Coast (NSA) to Flametree (WSY)](https://www.expedia.co.uk/lp/flights/nsa/wsy/noosa-to-airlie-beach) > > [flights from george best belfast city airport](https://www.expedia.co.uk/lp/airports/bhd/flights-from-george-best-belfast-city-airport) ### Cars > [Car hire in Porto](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Porto.d603077.Car-Hire-Guide) ### Packages > [Almeria Holidays](https://www.expedia.co.uk/Almeria.d2045.Holidays-City-Breaks) ### Holiday Rentals > [Guildford Holiday Rentals](https://www.expedia.co.uk/Guildford-Holiday-Rentals.d4648.Travel-Guide-HolidayRentals) ### General > [Visit Boston Spa](https://www.expedia.co.uk/Boston-Spa.dx3000440278) > > [Visit Tarifa](https://www.expedia.co.uk/Tarifa.dx5766)