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Hotel Elegant Lux

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Indoor spa bath
Outdoor spa bath
Indoor spa bath
LCD TV, DVD player

Overview of Hotel Elegant Lux

Hotel Elegant Lux

4 out of 5

4.0/5 Very good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationBansko Ski Resort6 min walk
  • Popular LocationDobrinishte Ski Resort12 min drive
  • Popular LocationDancing Bears Park45 min drive

Choose dates to view prices

About this area

Bansko

Located in Bansko, Hotel Elegant Lux is in the mountains and in a national park. Bansko Ski Resort and Dobrinishte Ski Resort are worth checking out if an activity is on the agenda. Take in the nearby slopes with cross-country skiing, downhill skiing and snowboarding, or try out other outdoor activities such as snowmobiling.
Popular Location

What's nearby

  • Bansko Ski Resort - 6 min walk
  • Dobrinishte Ski Resort - 12 min drive
  • Dancing Bears Park - 45 min drive
  • Art Center Ilindentci - 76 min drive
  • Park "St.Vrach" - 79 min drive

Getting around

  • Sofia (SOF) - 123 min drive

Restaurants

  • Veselo Selo Bansko - 4 min walk
  • Tanne - 5 min walk
  • Victoria - 5 min walk
  • Euphoria Bar & Grill - 5 min walk
  • Amvrosia - 6 min walk

About this property

Hotel Elegant Lux

Family-friendly ski hotel with a full-service spa
Jump on the free ski shuttle for a day on the slopes before returning to Hotel Elegant Lux for a drink at the bar/lounge and comforts including an indoor pool and a full-service spa. All 47 individually furnished rooms feature free WiFi and 24-hour room service. Kitchens with fridges and hobs are standard, and guests will also find LCD TVs with satellite channels and sitting areas.
Hotel Elegant Lux offers 47 forms of accommodation with DVD players and complimentary bathrobes. This individually furnished accommodation has separate sitting areas and includes desks. Accommodation at this 3-star hotel has kitchens with fridges, hobs and kitchenware and utensils. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LCD televisions come with satellite channels. Microwaves, in-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Free casino shuttle
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Bike rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • DVD player
  • Indoor pool
  • In-room childcare (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave (on request)
  • Playground
  • Fridge
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Greek
  • Russian

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • DVD player
  • LCD TV
  • Satellite channels

Food and drink

  • Cookware/dishes/utensils
  • Kitchen
  • Microwave (on request)
  • Fridge
  • Hob

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually furnished
  • Iron/ironing board (on request)
  • Separate sitting area
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 100.00 per vehicle (one-way)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 9 AM to 9 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hotel Elegant Lux Bansko
Hotel Elegant Lux
Elegant Lux Bansko
Elegant Lux
Hotel Elegant Lux Hotel
Hotel Elegant Lux Bansko
Hotel Elegant Lux Hotel Bansko

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 11 out of 26 reviews
5 - Excellent 42%
Rating 4 - Good. 10 out of 26 reviews
4 - Good 38%
Rating 3 - Okay. 2 out of 26 reviews
3 - Okay 8%
Rating 2 - Poor. 1 out of 26 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 26 reviews
1 - Terrible 8%

3.9/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

3.6/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap not cheerful
I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
Stayed 3 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. friendly hotel. Close to the ski slopes and near the town.
Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bansko at its best!
We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
Stayed 2 nights in Dec 2019

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant!
Stayed 5 nights in Apr 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Feb 2019